Well stocked
Reviews describe a well-organised shop with essential items, treats and a broad choice of pet supplies available.
The Petshop - Aswaaq Mall
Bur Dubai
The Petshop - Aswaaq Mall is a Bur Dubai pet supply store where customers shop for food, treats, toys and everyday essentials. Reviews highlight its helpful product guidance, natural treats and practical purchases such as cat trees and sturdy cages.
Reputation Score
4.6
★★★★★
343 ratings
Source: Google Maps
The Good Stuff
Useful guidance
Staff are often praised for patiently helping new pet owners choose suitable food and supplies rather than simply pushing a sale.
Natural treats
The natural-treat selection is a standout for customers looking beyond standard pet snacks.
Quick delivery
One customer had a cat tree delivered within two hours, showing that some local deliveries can be impressively fast.
Puppy support
A customer received help finding a puppy and completing the associated paperwork, useful for first-time buyers.
Tips for a Better Visit
Recheck stock. If reserving food, reconfirm availability just before travelling; one customer arrived to find the confirmed items sold out.
Check expiry. For delivered food, inspect the expiry printing before opening the pack and keep a photo if the date is unclear.
Confirm delivery. Ask for a realistic delivery estimate rather than relying on the 60-minute promise, as one order took more than 25 hours.
Test the OTP. If using the app, check that the OTP system works before relying on it to complete an order.
Watch messages. Think twice before signing up with your phone number if unwanted promotional messages would bother you.
Compare prices. Check prices against other UAE pet shops, especially for less common imported items; discounts appear only occasionally.
Plan the visit
Practical details
Aswaaq Mall, Al Badaa - Al Wasl Rd
Al Bada', Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Popular Mentions
MYSTERY BOX
A customer bought a MYSTERY BOX for rescued cats as a playful surprise purchase.
Pet beds
Pet beds were specifically mentioned as one of the shop’s appealing product choices.
Dog crate
A dog crate was purchased, though the review later raised concerns about the tray’s durability.
Common Concerns
Delivery delays
Some app orders have taken over 25 hours despite a promised 60-minute delivery window.
Expiry concern
One customer reported an unreadable cat-food expiry date and disputed the store’s stated date after opening the pack.
Stock mismatch
A reserved pair of food packs was unavailable when the customer arrived, after being confirmed as available.
Limited selection
One review found the range narrower and more expensive than other UAE pet shops, with some European items missing.
Tabby issues
A regular customer repeatedly reported inconvenience using the Tabby link at checkout.
DXB
LOCAL
LOCAL
The Bottom Line
The Petshop - Aswaaq Mall is a convenient Bur Dubai stop for everyday pet shopping. Reviews mention food, treats, toys, accessories and essentials, with natural treats standing out for variety. It is also a place to pick up larger items: one customer bought a cat tree and had it delivered within two hours, while another praised the strength of a newly purchased cage.
The strongest theme is hands-on help. Customers describe staff guiding new pet owners towards suitable dog or cat food, helping locate puppy supplies and handling paperwork. The shop is also described as clean, organised and well stocked, although one review found the overall range limited compared with other UAE pet shops and missed some European pet articles.
Prices were described as high in that comparison, so checking sale items and comparing costs makes sense. Ordering needs more care than browsing in person. Reported problems include a reserved food order being sold out on arrival, an unreadable expiry date on delivered cat food, repeated Tabby-link trouble and delivery taking more than 25 hours against a 60-minute promise.
Check stock and expiry details before committing, and test the app’s OTP system if ordering digitally. A separate review also warns that phone-number sign-up can lead to persistent promotional messages.