Fast arrivals
Several customers received boxes ahead of the expected date, including one delivery that arrived before the promised 60–80 days.
Pinas Express Cargo - Satwa Branch
Al Satwa
Pinas Express Cargo - Satwa Branch is a shipping company in Al Satwa used for sending balikbayan boxes to the Philippines. Reviews also mention airfreight and seafreight, with some customers reporting faster-than-expected arrivals and boxes reaching their destination in good condition.
Reputation Score
3.2
★★★☆☆
101 ratings
Source: Google Maps
The Good Stuff
Careful handling
Some long-term customers say their boxes arrived safely and were handled with care without being opened.
Helpful staff
The Satwa team is described by one customer as accommodating and friendly during a cargo purchase.
Good condition
Customers have reported receiving cargo boxes without damage, including one described as arriving in really good condition.
Air and sea
Customers mention both airfreight and seafreight as services they have used since 2019.
Tips for a Better Visit
Request restrictions. Ask for a complete prohibited-items list before packing; one customer only learned about a wooden frame restriction after wrapping the box.
Confirm pickup. Confirm the pickup date and time before booking, as one customer waited four to five days and eventually cancelled.
Keep calling. Do not assume a missed call will be followed by delivery; call back promptly and confirm the next step directly.
Check address. Reconfirm the full delivery address and receiver details, since one box was reportedly left at the wrong house.
Protect fragile items. Tell staff which contents are fragile and ask what extra taping or handling will be applied before the box leaves.
Plan timing. Leave room in your schedule for collection changes; reviews say customers often had to follow the company's pickup timing.
Plan the visit
Practical details
21st St
Al Satwa, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:00 AM – 12:00 AM |
Common Concerns
Poor communication
Multiple customers report unanswered calls and WhatsApp messages, including difficulty getting attention when ordering boxes.
Pickup delays
Box collections have been reported as taking several days, with some customers waiting nearly a month despite repeated calls and messages.
Unclear restrictions
One customer learned about a prohibited wooden frame only after the box was packed and opened, while chocolates were scattered on the floor.
Delivery errors
A customer reported that a box was left at the wrong house despite having the correct address, receiver name and contact number.
Schedule rigidity
Reviews describe pickups being arranged around the company's timing, with preferred after-office-hours and Saturday collections not accommodated.
DXB
LOCAL
LOCAL
The Bottom Line
Pinas Express Cargo - Satwa Branch in Al Satwa handles shipments to the Philippines, especially balikbayan boxes. Customers also mention airfreight and seafreight, so it serves both air and sea cargo needs rather than only one delivery route. The strongest reason to consider it is that several boxes reportedly arrived early or in good condition: one promised for 60–80 days reached the Philippines in 45 days, while another arrived before the expected date.
The experience is not consistent. Some long-term users say boxes were handled carefully and never opened, and one customer found the Satwa staff accommodating and friendly. On the other hand, communication is a recurring weak spot.
Reviews mention unanswered calls and WhatsApp messages, delayed updates, pickups taking four days or more, and one request stretching to nearly a month. Preferred pickup times, including after office hours, may not be accommodated. Before booking, ask for a written list of prohibited items and clarify how fragile contents will be protected.
One customer only discovered that a wooden frame was not accepted after packing, with contents scattered during inspection. Reconfirm the pickup schedule and delivery address, and do not rely on a single missed call: another customer says delivery was refused even after calling back three minutes later. The service can be quick, but it rewards careful follow-up.