Careful Handling
Customers repeatedly report intact boxes, including delicate items, with no damage or missing contents on delivery.
Pinas Express - Cargo & Clearing LLC
Al Quoz
Pinas Express is a shipping and freight-forwarding company in Al Quoz, with a strong focus on balikbayan cargo to the Philippines. Customers use it for sea-cargo balikbayan boxes and love boxes, often noting careful handling and doorstep delivery to family members.
Reputation Score
4.6
★★★★★
1,855 ratings
Source: Google Maps
The Good Stuff
Early Arrivals
Several shipments arrived well ahead of schedule, including one box delivered in 37 days against a 60–85-day estimate.
Visayas Delivery
Reviews include successful deliveries to Visayas destinations in 36, 38, 40 and 45 days.
Helpful Support
Customers describe the staff as informative and responsive when handling questions and shipment concerns.
Route Flexibility
One shipment was redirected through the Oman route during disruption in Dubai rather than taking the Strait of Hormuz route.
Box Tracking
A newer application was specifically praised for letting customers track their boxes.
Tips for a Better Visit
Check Delays. Before sending a box, ask whether any route disruption is causing delays; one customer waited 20 days without progress.
Allow Pickup Time. Build extra time into your plans for collection, as a customer said the pickup schedule can take much time.
Confirm Doorstep. Confirm the final delivery arrangement with the recipient, since one box was left far from the home and required extra transport.
Use Tracking. Try the newer application for shipment updates; a customer found it helpful for tracking boxes.
Plan the visit
Practical details
Warehouse 2-3 12th St
Al Qouz Ind.second - Al Quoz, Dubai
| Mon | 8:00 AM – 9:00 PM |
| Tue | 8:00 AM – 9:00 PM |
| Wed | 8:00 AM – 9:00 PM |
| Thu | 8:00 AM – 9:00 PM |
| Fri | 8:00 AM – 9:00 PM |
| Sat | 8:00 AM – 9:00 PM |
| Sun | 11:00 AM – 8:00 PM |
Popular Mentions
Balikbayan Box
Balikbayan boxes are the core shipment mentioned in reviews, sent from the UAE to families across the Philippines.
Sea Cargo Balikbayan Boxes
Sea cargo is specifically mentioned by customers reporting deliveries in 37 days.
New Application
The newer application is mentioned as a useful way to track boxes during shipment.
Common Concerns
Major Delays
One customer reported waiting three months for a box stuck in Hormuz, with no definite delivery date.
Unclear Updates
During a prolonged delay, a reviewer described the shipment updates as unclear or inconsistent.
Pickup Waits
Pickup scheduling can take a long time, and one reviewer described pickup as a struggle.
Doorstep Issue
One Philippine delivery was left far from the recipient’s home, creating an extra cost to move the heavy box.
DXB
LOCAL
LOCAL
The Bottom Line
Pinas Express is a Dubai shipping service in Al Quoz that customers mainly use for balikbayan boxes and love boxes bound for the Philippines. Reviews cover deliveries to Visayas, Mindanao, Batangas, Bacolod and other destinations, with many customers reporting intact boxes and arrival earlier than expected. The strongest pattern is delivery performance in individual cases: one box reached its family in the Philippines in 37 days despite a 60–85-day estimate, another reached Visayas in 36 days, and a shipment to Davao Oriental took less than two months.
Customers also mention sea cargo balikbayan boxes, careful packing and a newer application for tracking shipments. Helpful, informative customer support is another recurring positive. Timing is not perfectly predictable.
Recent reviews describe delays linked to the situation in the UAE and a box stuck in Hormuz for three months, alongside complaints about unclear updates. Pickup scheduling has also taken too long for some customers. Before sending, ask about current route conditions and collection timing.
If the box is meant to be delivered to a home in the Philippines, confirm the local doorstep arrangement too: one reviewer said a heavy box was left far away, requiring extra money for transport.