Running advice
A reviewer received foot and gait analysis, with running-style guidance matched to suitable shoe models.
PUMA Store - Dubai Mall
Downtown Dubai
PUMA Store in Downtown Dubai is a brand retail shop for athletic shoes, apparel and accessories. Reviews point to a broad sneaker and clothing selection, football shirts and boots, plus occasional personalisation such as printed names on children’s sports kits.
Reputation Score
4.1
★★★★☆
135 ratings
Source: Google Maps
The Good Stuff
Large selection
The shop is described as spacious, with a large choice of items and the new collection available.
Shirt printing
Children’s sports kits can be customised with names, and another review mentions shirt printing.
Football fitting
A customer received helpful advice choosing the right fit for a Manchester City fan jersey and shorts.
Helpful exchanges
One family successfully exchanged football boots that were too small, with staff described as knowledgeable and polite.
Sale availability
Past reviews mention substantial sale reductions, including 25–50% during a DSF promotion.
Tips for a Better Visit
Ask for analysis. If you are buying running shoes, ask whether the store can assess your foot and gait before showing models.
Verify stock. For a specific jersey or size, verify availability directly with the other branch rather than relying only on an in-store check.
Compare prices. Check the online price before paying, especially during promotions; one reviewer found a 20% lower online price.
Ask about printing. If shopping for a child’s kit, ask whether names can be added and whether shirt printing is available.
Check tags. Sale stock may be difficult to navigate, so check the product tags rather than assuming every displayed item is discounted.
Plan the visit
Practical details
Unit GF - 210 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Speedcat shoes
Speedcat shoppers may need to ask staff to check other malls when a preferred design is unavailable.
Portugal jersey
A customer visited looking for a Portugal jersey in XL, but reported conflicting stock information between branches.
AC Milan and Man city
A review mentions authentic namesets for selected football kits, including AC Milan and Manchester City.
Mostro
One customer reported a quality problem with one of two pairs of Mostro shoes and dissatisfaction with the resolution.
Common Concerns
Jersey shortages
Egypt national-team World Cup merchandise was reported out of stock, with missing sizes and models.
Stock checks
A Portugal jersey said to be unavailable at both branches was later found in XL at Mall of the Emirates.
Price dispute
One customer reported being shown one price and charged another at payment, without clear notice.
Return refusal
A customer reported that a quality issue with expensive shoes was not resolved because an exchange or return was refused.
Uneven service
Although many reviews praise the team, one visit involved waiting for assistance and a rude response to a stock request.
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The Bottom Line
The PUMA Store at Dubai Mall, in Downtown Dubai, is useful for browsing the brand’s shoes, sportswear and accessories in a relatively large shop. Reviews specifically mention running-shoe consultations involving foot and gait analysis, football boots, and football shirts including Manchester City, Portugal and Egypt merchandise. Children’s sports kits can also be customised with names, and shirt printing is mentioned.
Service is often the strongest part of the visit. Customers describe staff as patient when comparing shoes, helpful with sizing and attentive during football-boot exchanges. The experience is not completely consistent, though: one visitor struggled to get assistance on a quiet Sunday, while others reported rude treatment.
A separate complaint involved being followed out after buying shoes and having to prove payment. Stock is worth checking carefully if you are visiting for a particular jersey, colour or size. Egypt World Cup merchandise was reported to have missing sizes and models, and another customer was incorrectly told that a Portugal jersey was unavailable at another branch.
Prices also deserve a quick check before payment: one review describes a price changing at checkout, while another found an online price 20% lower during a sale. Sale items may require close attention to their tags.