Online signup
One customer received a personalised car quote within minutes through an easy-to-navigate website.
Qatar Insurance Company - Dubai
Dubai Hills Estate
Qatar Insurance Company in Dubai Hills Estate is an insurance company offering personal and business cover. Customers mainly discuss car insurance and medical insurance, with the straightforward online sign-up and quick quotes standing out alongside recurring concerns about claims and response times.
Reputation Score
2.1
★★☆☆☆
1,411 ratings
Source: Google Maps
The Good Stuff
Clear explanations
A customer said the team explained coverage options clearly during the sign-up process.
Renewal discount
One review mentions a renewal discount offered after a year of car insurance.
Helpful support
Some customers reported that individual representatives resolved problems helpfully despite wider delays.
Tips for a Better Visit
Confirm documents. Ask for the complete document checklist before signing claim papers; one customer received another full form afterwards.
Keep records. Save every email, WhatsApp message and promised payment date; one claim generated a 50-plus-email chain without resolution.
Request timelines. Get approval, payment and garage dates in writing, as several reviews describe repeated promises to update customers the next day.
Check garages. Before accepting an assigned garage, ask what repair facility and replacement-car arrangements apply to your claim.
Plan ahead. Allow extra time for documents such as a No Claim Letter if your registration or renewal depends on them.
Escalate formally. If repeated follow-ups fail, keep your evidence ready for a formal complaint; one customer said they were escalating to UAE Central Bank.
Plan the visit
Practical details
Dubai Hills Business Park Building 4 – 5th floor - Al Khail Rd - next to Dubai Hills Mall
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 8:00 AM – 4:30 PM |
| Tue | 8:00 AM – 4:30 PM |
| Wed | 8:00 AM – 4:30 PM |
| Thu | 8:00 AM – 4:30 PM |
| Fri | 8:00 AM – 4:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Medical insurance
Medical insurance reviews focus on certificates, approvals, reimbursements and claims handled through support teams or TPAs.
No Claim Letter
Customers can request a No Claim Letter, although one review reports delays that affected renewal and registration.
Loss of Use Allowance
A customer says the company promised a Loss of Use Allowance instead of a rental car during repairs.
Cash loss
Cash-loss settlement is mentioned in a motor claim, with the customer waiting for next-step instructions after approval.
Common Concerns
Claim delays
Reviews describe motor claims remaining unresolved for weeks or months, including a claim still open after three months.
Poor responses
Customers repeatedly report unanswered calls, emails and WhatsApp messages, with some calls ending after long holds.
Repair coordination
Several reviews mention delayed garage allocation, unsuitable repair centres and vehicles kept for weeks after minor accidents.
Unclear requirements
One claimant was asked for another full form only after signing the initial claim papers.
Medical delays
Medical reimbursement and certificate requests were also reported as taking longer than the stated or expected timeframe.
DXB
LOCAL
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The Bottom Line
Qatar Insurance Company in Dubai Hills Estate sells personal and business insurance, with reviews focusing mainly on car insurance and medical insurance. For car cover, one customer found the online sign-up simple, received a personalised quote within minutes and later received a loyalty discount at renewal. Another review says coverage options were explained clearly, so the buying stage can be relatively smooth.
The bigger question is what happens when you need help. Motor-claim reviews repeatedly describe delayed approvals, garage allocation problems, missing rental or courtesy vehicles and payments that did not arrive when promised. Examples include nearly a month without a car after a small accident, a repair offer of AED 1,600, and a claim payment still outstanding well beyond a promised seven days.
Some customers also report long phone holds, unanswered emails and WhatsApp messages, while one described a 50-plus-email exchange. Medical customers mention similar reimbursement and certificate delays, including a claim still pending after 26 days. If you buy or already hold a policy, request the full document checklist and written timelines, keep every message, and confirm the assigned garage and replacement-car terms.
The reviews include occasional praise for individual support, but the overall service record is notably inconsistent.