Claim payment
One total-loss claim moved from a 6 December accident to payment on 6 January after the required documents were submitted.
RAKINSURANCE - Dubai Branch
Oud Metha
RAKINSURANCE is an insurance company in Oud Metha handling motor insurance and other policies, including property insurance. Reviews show that customers mainly use it for accident claims, garage repairs, roadside assistance and replacement or rental cars, though service speed can vary sharply.
Reputation Score
2.2
★★☆☆☆
381 ratings
Source: Google Maps
The Good Stuff
Office escalation
Visiting the office helped one customer receive a garage name within two minutes, followed by repairs and a rental car arrangement.
Garage inspection
One customer said the referred garage completed the inspection safely and neatly in about 30 minutes.
Tips for a Better Visit
Visit directly. If calls and emails stall, consider visiting the Oud Metha office: one customer received a garage referral within two minutes after going in person.
Document follow-ups. Keep every email, WhatsApp message and call record; one claim required more than 25 calls to coordinate the replacement vehicle.
Confirm rental cover. Before relying on a rental car, confirm the approved days and reimbursement terms; one customer had four days approved against a seven-day benefit.
Inspect repairs. Check the vehicle carefully before leaving the referred garage, including paint matching and whether the repair is safe to drive.
Get approval first. Ask the garage to confirm RAK approval before leaving the car or arranging repairs; several reviews describe vehicles waiting for authorisation.
Plan the visit
Practical details
4th Floor, 405, Sultan Business Center Bldg Oud Metha, Next to Lamcy Plaza
Oud Metha, Dubai
| Mon | 8:00 AM – 4:30 PM |
| Tue | 8:00 AM – 4:30 PM |
| Wed | 8:00 AM – 4:30 PM |
| Thu | 8:00 AM – 4:30 PM |
| Fri | 8:00 AM – 4:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Motor insurance
Customers contact the company to buy or discuss motor insurance, with most reviews focused on accident claims.
Property insurance
Property insurance is mentioned as an enquiry alongside motor insurance.
Roadside assistance
Roadside assistance is used for towing and flat-tyre support, although waiting times are criticised in several reviews.
Rent a car
Rental-car cover or a replacement vehicle is discussed during accident repairs and garage stays.
Common Concerns
Slow responses
Customers repeatedly describe unanswered calls, emails and messages, with promised callbacks not arriving for days or weeks.
Claim delays
Approval and repair delays can leave cars in garages for weeks or months, including one reported 2.5-month wait.
Roadside waits
Roadside and flat-tyre assistance has been reported as taking more than five hours, while another towing case took eight days.
Repair quality
Some customers reported mismatched paint, paint fumes and repairs they considered unsafe or below standard.
Refund paperwork
A minor refund reportedly required repeated forms, including an additional AC/PAYEE form after the customer requested a cheque.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
400dhs
car rental reimbursement
“They only do reimbursement for car rental and they will only pay max of 4 days and max 400dhs”Google review · May 2024
DXB
LOCAL
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The Bottom Line
RAKINSURANCE in Oud Metha is used for motor insurance, accident claims, garage repairs, roadside assistance and rental-car benefits. It also handles property insurance enquiries. The reviews show a mixed picture: one total-loss case progressed from the accident on 6 December to payment on 6 January, and another customer said an office visit produced a garage referral within two minutes, with a rental car arranged during repairs.
The bigger pattern is difficult claims administration. Customers describe unanswered emails, WhatsApp messages and calls, promised callbacks that never arrive, and approvals taking weeks. 5 months.
Roadside support is another concern: one reviewer waited more than five hours for flat-tyre assistance, while another said towing took eight days. Replacement-car coordination and refunds also need careful checking. A customer paid for seven days of backup-car coverage but received only four days approved while repairs took six.
Another described repeated refund forms, including an AC/PAYEE form after requesting a cheque. If you use the branch, keep every document and follow-up, confirm approval and rental limits in writing, and inspect the vehicle closely before accepting the repair.