Phone Guidance
A reviewer received a clear, patient walkthrough for resetting the gas line over the phone, including help coordinating with a family member at home.
Royal Development Gas Works
Muhaisnah
Royal Development Gas Works serves gas customers in Muhaisnah with connection, maintenance and disconnection support. Reviews show that some technicians resolve faults quickly and that phone guidance can be genuinely helpful, but appointment reliability and follow-up vary sharply.
Reputation Score
3.3
★★★☆☆
417 ratings
Source: Google Maps
The Good Stuff
Quick Repairs
One maintenance visit was described as punctual, thorough and quick, with the technician checking everything properly before fixing the problem.
Alarm Support
A gas-alarm issue was reportedly sorted quickly and on time, which is useful when a detector problem needs attention.
Move-Out Help
A customer said the necessary services before moving were handled quickly, efficiently and professionally.
Clearance Help
One reviewer reported that a clearance request was completed quickly without delays.
Tips for a Better Visit
Chase Appointments. Get the appointment slot and technician status in writing, then follow up before setting aside a full day; several confirmed visits were missed.
Send Meter Photo. If a meter-reading visit is announced too late, use the stated option to upload a meter photograph or complete the form instead of waiting for the visit.
Check Invoices. Keep copies of invoices and payment reminders: one reviewer received past-due notices but could not get invoices through the app.
Plan the visit
Practical details
Al Mezan Tower
Muhaisanah Fourth - Muhaisnah 4, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
New gas connection
The company handles applications for new gas connections, although reviews frequently mention delays and missed appointments.
Final clearance
Final clearance support is available for move-outs, though other reviews report delays in receiving the required document.
Common Concerns
Connection Delays
New connections were repeatedly delayed, with some customers waiting weeks or months after payment and missed technician appointments.
Emergency Calls
Several reviews describe unanswered emergency calls or long waits, including one customer unable to reach anyone after staying on the line for 10 minutes.
Disconnection Issues
Disconnection requests were often followed by missed visits, continuing bills, delayed final bills or unresolved deposit refunds.
Poor Follow-Up
Customers report repeated calls and emails with no reply, including a case where more than 10 calls produced no action.
App Problems
One review says the mobile app does not work on Apple devices and does not provide a useful way to contact support.
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The Bottom Line
Royal Development Gas Works is a gas company serving customers in Muhaisnah. You can use it for a new gas connection, gas-line resetting, gas-alarm assistance and move-out disconnection or clearance. The strongest reviews are specific: customers describe clear phone guidance for resetting a line, a maintenance visit that arrived on time and fixed a problem quickly, and a gas-alarm issue sorted promptly.
The bigger concern is reliability rather than the range of support. Multiple customers paid for new connections and then waited days, weeks or even months, with technicians missing confirmed appointments. Emergency response is also inconsistent: reviews mention unanswered calls, long holds and technicians arriving much later than promised.
That matters if you are left without a working stove or worried about a gas alarm. Move-out administration needs patience too. Customers report chasing disconnections, final bills, clearance certificates and security-deposit refunds, sometimes while monthly bills or reminders continued.
Before paying, confirm the payment is recorded; for appointments, keep written confirmation and allow for delays. If you are moving out, save every email and request each closing document explicitly. The app has also been criticised for not working on Apple devices, so do not rely on it as your only support channel.