Direct Repairs
Some phone repairs were completed within 2–3 days, including a display repair described as working perfectly afterward.
Samsung Customer Service
Dubai Internet City
Samsung Customer Service is an official electronics repair shop in Dubai Internet City, handling phones, foldables, TVs and home appliances. Reviews suggest it can be useful for direct device repairs, with some phones reportedly returned within a few days.
Reputation Score
3.2
★★★☆☆
754 ratings
Source: Google Maps
The Good Stuff
Useful Facilities
The spacious centre has free workstations where customers can browse or play games while waiting.
Clear Explanations
One foldable customer said the technician explained the screen-protector issue clearly and replaced it without hesitation.
Fast Service
A customer using Samsung Care+ said a Flip phone was accepted and fixed within a few hours at the main branch.
Tips for a Better Visit
Take Tokens. Use the token machine beside counter 1 and keep the number, as one reviewer said it does not print a token.
Allow Parking. Allow extra time if driving: the building provides one hour of Samsung visitor parking, which may be tight during busy visits.
Get References. Ask for a service or complaint reference before leaving; one customer received no SR number to track a TV replacement case.
Back Up Data. Back up your phone before handing it over, since a repair follow-up required a full format and backing up everything.
Confirm Visits. For home repairs, confirm the appointment close to the slot and be prepared for delays; one customer waited six hours after repeated confirmations.
Check Parts. Inspect the repaired device and replacement parts before leaving, especially foldable screens and protectors, which some customers said failed again.
Plan the visit
Practical details
Ground Floor - Al Bourooj St
Al Sufouh - Dubai Media City, Dubai
Popular Mentions
Galaxy Fold 7
Foldable owners can request inner screen-protector replacement, although one review says the same lifting issue returned after the replacement.
Z Fold 5
The centre is mentioned for Z Fold 5 screen-protector changes, including one unsuccessful application attempt repeated twice.
Buds Pro 3
A customer brought in new Buds Pro 3 earbuds with recurring faults and reported an unsatisfactory service-centre assessment.
Samsung washing machine
Washing-machine repairs are a common reason for contacting the service team, though reviews often mention delays and disputed repair costs.
Samsung TV
Samsung TV repairs appear in several reviews, including screen defects, vertical lines and concerns about image quality after repair.
Common Concerns
High Costs
Several customers questioned repair pricing, including complaints about excess repairs and a TV repair quoted at around AED 2,450.
Missed Appointments
Home-appliance visits were repeatedly delayed or missed; one washing-machine customer waited six hours without a technician arriving.
Warranty Disputes
A TV under warranty was reportedly returned with darker and lighter areas after a second screen replacement, without a replacement or refund.
Weak Follow-up
Reviews describe unanswered call-backs, non-functioning website support and complaints closed without resolving the underlying problem.
Limited Desks
The centre has been criticised for having only two support desks, with one review reporting that only one terminal was working.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,121
repair for Flip 4
“I paid AED 1,121 to repair my Flip 4, which had a flickering screen issue”Google review · November 2025
around AED 2,450
TV repair
“After a two‑month delay, Samsung finally contacted me in February — only to tell me the repair would cost (around AED 2,450) because its just 25 days after the warranty expired,”Google review · February 2026
1200 aed
screen replacement for a Korean Flip 5
“Paid 1200 aed for a replacement in this place and a 200 and screen protector! The screen protector broke after 1”Google review · June 2025
DXB
LOCAL
LOCAL
The Bottom Line
Samsung Customer Service is a direct repair point in Dubai Internet City for Samsung phones, foldables, TVs and home appliances. The strongest reason to consider it is access to an official service centre rather than a mall retailer or independent shop. Some phone customers reported repairs completed in one day or within 2–3 days, and the centre has free workstations for browsing or gaming while you wait.
The experience is uneven. Fold owners mention Z Fold 5 and Galaxy Fold 7 screen-protector work, while others describe protectors peeling again or being applied incorrectly. Phone repairs can also create fresh problems: one Flip 4 customer paid AED 1,121 and later reported unusually fast battery drain.
For appliances, washing-machine and dishwasher reviews repeatedly mention missed visits, changing quotes and long periods without follow-up. Pricing and warranty handling deserve careful attention. Reported examples include AED 450 for a washing-machine gasket repair, AED 460 in Samsung Care service fees, and around AED 2,450 for a TV repair just outside warranty.
Ask for a written diagnosis, itemised quote and complaint reference before approving work. If you drive, allow more than the building’s one-hour visitor parking window. Take a token at the desk, back up phone data, and inspect the device before leaving.