Italian style
Several customers compare the flavour and texture to gelato they have eaten in Italy, including reviewers familiar with Milan and Verona.
Samuele's Artisanal Gelato - Italian Ice Cream
Business Bay
Samuele's Artisanal Gelato is an Italian gelato shop in Business Bay, focused on small-batch flavours and takeaway or delivery rather than sit-down dining. Reviews especially point to the pistachio and cremino, with creamy textures and a traditional Italian style.
Reputation Score
4.7
★★★★★
201 ratings
Source: Google Maps
The Good Stuff
Pistachio
Pistachio is repeatedly singled out, with one customer calling it “next level” and another describing it as an absolute must.
Cremino
Cremino gets specific praise for its creamy texture and rich flavour, and is one of the shop’s most consistently recommended choices.
Dietary options
A customer says the keto and vegan gelato tasted close enough to regular gelato that the difference was hard to notice.
Creative flavours
Grandma’s Cookies and Black Cherry stand out for customers looking beyond standard chocolate and vanilla.
Large scoops
One review specifically describes the scoops as big and reasonably priced, while another says six flavours were enough for four adults.
Delivery quality
Customers report that delivered gelato arrived fresh, with packaging that kept it from becoming solid in the freezer.
Personal welcome
Pickup customers describe a warm, attentive experience, including being offered flavour tastings and helpful suggestions.
Tips for a Better Visit
Order delivery. Delivery is the easiest option if you do not need to sit in; reviews describe the shop as mainly serving online orders.
Plan pickup. If collecting, allow time to locate the shop and arrange parking; one customer found the entrance difficult to identify.
Try pistachio. Pistachio is the clearest first flavour to try, repeatedly praised as a standout and an authentic gelato choice.
Try cremino. Choose cremino if you prefer a richer, creamier flavour; customers describe it as especially delicious and recommend it often.
Skip shakes. If ordering delivery, stick to gelato rather than shakes unless the drink packaging and temperature matter less to you.
Check sweetness. If you prefer restrained sweetness, ask about samples or choose carefully: more than one customer found some flavours too sweet.
Plan the visit
Practical details
inside the Retail entrance - Crystal Tower, shop G1 - Ground floor
Business Bay, Dubai
| Mon | 2:00 PM – 11:45 PM |
| Tue | 2:00 PM – 11:45 PM |
| Wed | 2:00 PM – 11:45 PM |
| Thu | 2:00 PM – 11:45 PM |
| Fri | 2:00 PM – 11:45 PM |
| Sat | 1:00 PM – 11:45 PM |
| Sun | 1:00 PM – 11:45 PM |
Popular Mentions
Tiramisu
Tiramisu is one of the flavours customers specifically order alongside cremino and pistachio.
Keto Stracciatella
Keto Stracciatella is one of the specific keto flavours praised by a regular customer.
Stracciatella
Stracciatella is named among a customer’s top picks for its traditional Italian-style flavour.
Common Concerns
Sweetness
Some customers found the gelato too sweet, with one recent review describing sugar as overpowering and the flavour as weak.
No seating
This is mainly a takeaway and delivery operation, with reviews repeatedly noting there is no sitting or dining area.
Hard to find
The shop can be easy to miss: one customer found it behind the Millennium Hotel with no sign outside.
Service complaints
A few reviews report unprofessional behaviour and poor customer handling, so service appears less consistent than the gelato feedback.
Shakes
One delivery review criticised warm shakes, insufficient spill protection and undissolved ice cubes; the complaint was about shakes, not gelato.
DXB
LOCAL
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The Bottom Line
Samuele’s is a small-batch Italian gelato shop in Business Bay that works mainly as a pickup and delivery counter. It is worth considering for traditional-style gelato rather than a sit-down dessert outing: reviewers repeatedly mention pistachio, cremino, tiramisu and stracciatella, with pistachio and cremino receiving the clearest praise. The strongest feedback focuses on texture and flavour.
” Grandma’s Cookies and Black Cherry offer more unusual choices, and customers also report that the keto and vegan options taste surprisingly close to the regular gelato. One delivered order of six flavours was enough for four adults, and another reviewer said the packaging kept the gelato from turning solid in the freezer. Plan this as takeaway or delivery: there is no seating, and finding the counter can be awkward, with one review mentioning a back-of-hotel location and no exterior sign.
A pickup review recorded AED 25 for two scoops in a cone or cup. Sweetness is the main taste caveat, and the shakes have drawn complaints about warm delivery and ice cubes, so gelato is the safer order.