Comfortable flights
One reviewer found flying with Saudia good and comfortable, despite describing its customer service as poor.
Saudi Arabian Airlines
Deira
Saudi Arabian Airlines serves passengers with flight bookings, ticket changes, refunds and in-person assistance from its Deira office. Reviews suggest the flights themselves can be comfortable, while customer support is much less consistent—especially when schedules change, luggage goes missing or refunds are delayed.
Reputation Score
3.3
★★★☆☆
331 ratings
Source: Google Maps
The Good Stuff
Free alternatives
After a considerable delay, one passenger was offered other flight options at no extra charge.
Helpful hotline
A caller reached the centre within a couple of minutes and had reservation changes completed.
Quiet office
The Deira office was described as quiet, with friendly staff and plenty of parking.
Professional help
A customer reported receiving professional assistance from the call centre while completing a reservation.
Tips for a Better Visit
Check status. Check your flight status and email notifications before leaving for the airport; one cancellation was only discovered on arrival.
Confirm office. Call before driving to Deira: one visitor found the office closed and a different number online.
Keep records. Save refund receipts and confirmation emails, since one portal showed “Refunded” while payment was still outstanding.
Check seating. Review seat assignments immediately, especially for children travelling with a parent on one booking.
Try alternatives. If a flight is considerably delayed, ask whether another routing is available free of charge.
Report luggage. Keep the damage report number and follow up in writing; one passenger cited report RUHSV77724 after a month without compensation.
Plan the visit
Practical details
Ground Floor, Emaar Towers - 63 Al Maktoum Rd - opp. Clock Tower
Al Muraqqabat - Deira, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
Refund portal
The refund portal is mentioned as a way to track refund status, though one passenger saw “Refunded” without receiving the money.
Virtual assistant
The virtual assistant is described as requesting a phone number, but one reviewer said the OTP codes never arrived.
Transit visa
The Deira office was approached for help with a transit visa after a major schedule change.
Common Concerns
Poor contact
Several passengers report unanswered calls, broken forms and emails that receive no response.
Delayed refunds
Refunds marked as processed were still unpaid weeks or months later, with little follow-up.
Schedule changes
Passengers describe cancellations or major schedule changes arriving late or without proper notification.
Luggage problems
Reviews include lost and damaged luggage followed by long waits for replies or compensation.
Seat mistakes
One family booking placed a 14-year-old daughter in a different seat from her mother.
DXB
LOCAL
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The Bottom Line
Saudi Arabian Airlines is used for booking flights, changing reservations, cancelling tickets and requesting refunds, with a Deira office for in-person help. The flights themselves are not the main concern in these reviews: one passenger called the flying good and comfortable, and another received alternative flights free of charge after a considerable delay. The difficult part is support when something goes wrong.
Passengers describe cancelled or altered flights, refund portals showing “Refunded” without money arriving, lost or damaged luggage, and calls or emails that go unanswered. One traveller’s transit wait grew from four hours to almost 14 after a schedule change, while another discovered a cancellation only at the airport. Seat assignments also deserve attention: a family booking placed a 14-year-old away from her mother.
If you need the Deira office, call first to confirm it is open and that its phone number matches the online listing. Keep every refund receipt, booking reference and luggage report. Check seat assignments as soon as tickets are issued, and verify flight status before travelling to the airport.
There are occasional positive reports of helpful call-centre or office staff, but the overall pattern suggests allowing extra time and keeping a backup plan for urgent changes.