Strong burgers
The double ShackBurger and shroom burger both received standout reviews, with one diner calling the shroom burger filling but light.
Shake Shack
Palm Jumeirah
Shake Shack is a counter-serve hamburger restaurant in Palm Jumeirah, known for fast-food classics including burgers, shakes and frozen custard. Reviews particularly highlight the shroom burger and truffle fries, while the clean dining area and attentive service often make visits feel easy and welcoming.
Reputation Score
4.8
★★★★★
1,338 ratings
Source: Google Maps
The Good Stuff
Hot food
Several reviews mention burgers and fries arriving warm or hot, including a classic cheeseburger with melted cheese and crispy cheese fries.
Friendly service
Reviews repeatedly describe the team as polite, attentive and accommodating, including quick help when an order was mixed up.
Clean branch
The dining area is described as spotless, hygienic and inviting, with comfortable seating and plenty of seats during one visit.
Custom orders
You can customise a burger as single or double, and one customer also had a burger modification handled without hesitation.
Late welcome
One family arriving at 11pm, an hour before closing, said the team accommodated them with quick service and a clean branch.
What to Eat at Shake Shack How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Shake Shack, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Shake Shack got the most positive mentions in user reviews. Check them out!
Food 2
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Shroom burger Net +2
“had the shroom burger and fully impressed by how good it was, felt light on the stomach but very filling at the same time.”
Positive 2Negative 0
Review excerpts
“had the shroom burger and fully impressed by how good it was, felt light on the stomach but very filling at the same time.”January 2026
“The food was scrumptious, especially the shroom burger 10/10.”July 2025
-
Truffle fries Net +2
“Truffle fries were amazing”
Positive 2Negative 0
Review excerpts
“Truffle fries were amazing”July 2025
“The burger and truffle fries served warm—just the way we like them.”January 2026
Honorable mentions (9)
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Cheese fries Net +1
“Delicious burgers , you can customize ur burger , make it single or double, cheese fries is so yummy the lemonade was too sweet.”
Positive 2Negative 1
Review excerpts
“Delicious burgers , you can customize ur burger , make it single or double, cheese fries is so yummy the lemonade was too sweet.”December 2024
“I ordered the classic cheeseburger, cheese fries and iced tea. All three were incredibly delicious. The cheeseburger had the perfect balance of juicy beef and melted cheese, while the cheese fries were warm, crispy and covered in creamy cheese sauce, absolutely irresistible. The iced tea was refreshing and paired perfectly with the meal.”January 2025
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Chicken shack Net +1
“Had the Chicken Shack at Shake Shack in Nakheel Mall, and it was really tasty! The chicken was crispy and well-seasoned.”
Positive 1Negative 0
Review excerpts
“Had the Chicken Shack at Shake Shack in Nakheel Mall, and it was really tasty! The chicken was crispy and well-seasoned.”September 2024
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Classic cheeseburger Net +1
“I ordered the classic cheeseburger, cheese fries and iced tea. All three were incredibly delicious. The cheeseburger had the perfect balance of juicy beef and melted cheese, while the cheese fries were warm, crispy and covered in creamy cheese sauce, absolutely irresistible. The iced tea was refreshing and paired perfectly with the meal.”
Positive 1Negative 0
Review excerpts
“I ordered the classic cheeseburger, cheese fries and iced tea. All three were incredibly delicious. The cheeseburger had the perfect balance of juicy beef and melted cheese, while the cheese fries were warm, crispy and covered in creamy cheese sauce, absolutely irresistible. The iced tea was refreshing and paired perfectly with the meal.”January 2025
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Limited edition dubai chocolates concrete Net +1
“The limited edition Dubai Chocolates concrete was quite sweet, as expected, but a fun treat to try.”
Positive 1Negative 0
Review excerpts
“The limited edition Dubai Chocolates concrete was quite sweet, as expected, but a fun treat to try.”January 2026
-
Pistachio the dubai chocolate Net +1
“Very accommodating and the food is excellent. ❤️ Thanks to Maricel for recommending their new drink pistachio the Dubai Chocolate 😋”
Positive 1Negative 0
Review excerpts
“Very accommodating and the food is excellent. ❤️ Thanks to Maricel for recommending their new drink pistachio the Dubai Chocolate 😋”February 2025
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Shack burgers Net +1
“They had a great lunch offer of 39AED which was a great value for money. Loved the food. We ordered 4 shack burgers - lunch offer.”
Positive 1Negative 0
Review excerpts
“They had a great lunch offer of 39AED which was a great value for money. Loved the food. We ordered 4 shack burgers - lunch offer.”November 2021
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Shackburger (double) Net +1
“The ShackBurger (double) is absolutely to die for, and the service was excellent too!”
Positive 1Negative 0
Review excerpts
“The ShackBurger (double) is absolutely to die for, and the service was excellent too!”April 2026
-
Single burger(beef and chicken) Net +1
“They offer lunch for 39 AED includes: single burger(beef and chicken) Fries and soda!”
Positive 1Negative 0
Review excerpts
“They offer lunch for 39 AED includes: single burger(beef and chicken) Fries and soda!”October 2021
-
Spicy burger Net +1
“I asked to modify my burger and this was done without hesitation. Once I had my food, Dora (employee) saw that I was excited to have the spicy burger (something that we don’t have in the UK) and after a brief chat, I sat to enjoy my meal. Dora came shortly after to check how my meal was and was very helpful and attentive. Loved my meal here and highly recommend!!”
Positive 1Negative 0
Review excerpts
“I asked to modify my burger and this was done without hesitation. Once I had my food, Dora (employee) saw that I was excited to have the spicy burger (something that we don’t have in the UK) and after a brief chat, I sat to enjoy my meal. Dora came shortly after to check how my meal was and was very helpful and attentive. Loved my meal here and highly recommend!!”August 2025
Drinks 3
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Iced tea Net +1
“I ordered the classic cheeseburger, cheese fries and iced tea. All three were incredibly delicious. The cheeseburger had the perfect balance of juicy beef and melted cheese, while the cheese fries were warm, crispy and covered in creamy cheese sauce, absolutely irresistible. The iced tea was refreshing and paired perfectly with the meal.”
Positive 1Negative 0
Review excerpts
“I ordered the classic cheeseburger, cheese fries and iced tea. All three were incredibly delicious. The cheeseburger had the perfect balance of juicy beef and melted cheese, while the cheese fries were warm, crispy and covered in creamy cheese sauce, absolutely irresistible. The iced tea was refreshing and paired perfectly with the meal.”January 2025
-
Oreo milkshake Net +1
“Fantastic burgers and oreo milkshake. Thank you to freda and the whole team.”
Positive 1Negative 0
Review excerpts
“Fantastic burgers and oreo milkshake. Thank you to freda and the whole team.”August 2026
-
Strawberry milk shake Net +1
“I love their strawberry milk shake”
Positive 1Negative 0
Review excerpts
“I love their strawberry milk shake”December 2024
What to Avoid (7)
Food 6
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Chicken burger Net −1
“Their chicken burger used to be so delicious and tasty. But it wasn’t the same at all, it’s now over priced, not worth it and they have lowered their quality?”
Positive 0Negative 1
Critical review excerpts
“Their chicken burger used to be so delicious and tasty. But it wasn’t the same at all, it’s now over priced, not worth it and they have lowered their quality?”February 2022
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Original shack burger Net −1
“I tried the original Shack burger. It wasn’t to my liking but it was served fresh, and temperature hot.”
Positive 0Negative 1
Critical review excerpts
“I tried the original Shack burger. It wasn’t to my liking but it was served fresh, and temperature hot.”February 2026
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Shack burger Net −1
“I ordered a delivery of the Shack Burger Box which came with a Shack Burger, fries, soft drink and a choice of two sauces. Although the ingredients and burger combo was good (as you would expect from Shake Shack), the burger on this occasion was more dry than juicy - the patty seemed a little dry and hard in some places and I thought the burger could have used more sauce.”
Positive 0Negative 1
Critical review excerpts
“I ordered a delivery of the Shack Burger Box which came with a Shack Burger, fries, soft drink and a choice of two sauces. Although the ingredients and burger combo was good (as you would expect from Shake Shack), the burger on this occasion was more dry than juicy - the patty seemed a little dry and hard in some places and I thought the burger could have used more sauce.”October 2021
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Shack burger box Net −1
“I ordered a delivery of the Shack Burger Box which came with a Shack Burger, fries, soft drink and a choice of two sauces. Although the ingredients and burger combo was good (as you would expect from Shake Shack), the burger on this occasion was more dry than juicy - the patty seemed a little dry and hard in some places and I thought the burger could have used more sauce.”
Positive 0Negative 1
Critical review excerpts
“I ordered a delivery of the Shack Burger Box which came with a Shack Burger, fries, soft drink and a choice of two sauces. Although the ingredients and burger combo was good (as you would expect from Shake Shack), the burger on this occasion was more dry than juicy - the patty seemed a little dry and hard in some places and I thought the burger could have used more sauce.”October 2021
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Smokeshack Net −1
“The meat was good, and the bun was acceptable, although its color was quite strange — it looked as if it had been artificially dyed, and the texture was also rather unusual. The sauce was almost completely tasteless. We had two different burgers: one ShackBurger and one SmokeShack. The SmokeShack was supposed to be spicy, but it wasn’t spicy at all. Apart from the meat and the Shack sauce, which tasted like margarine-based mayonnaise, there was nothing else you could really taste.”
Positive 0Negative 1
Critical review excerpts
“The meat was good, and the bun was acceptable, although its color was quite strange — it looked as if it had been artificially dyed, and the texture was also rather unusual. The sauce was almost completely tasteless. We had two different burgers: one ShackBurger and one SmokeShack. The SmokeShack was supposed to be spicy, but it wasn’t spicy at all. Apart from the meat and the Shack sauce, which tasted like margarine-based mayonnaise, there was nothing else you could really taste.”February 2026
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Chicken bites Net −2
“Ordered chicken bites, and It was probably the saltiest bites I've ever eaten. I had to remove a crunchy coating to be able to eat it. The service was great though 😁”
Positive 0Negative 2
Critical review excerpts
“Ordered chicken bites, and It was probably the saltiest bites I've ever eaten. I had to remove a crunchy coating to be able to eat it. The service was great though 😁”March 2025
“The chicken bites were literally bites. I dare saying that even McDonald's chicken nuggets have twice the size.. the four pieces where less than 100gr.”August 2025
Drinks 1
-
Lemonade Net −1
“Delicious burgers , you can customize ur burger , make it single or double, cheese fries is so yummy the lemonade was too sweet.”
Positive 0Negative 1
Critical review excerpts
“Delicious burgers , you can customize ur burger , make it single or double, cheese fries is so yummy the lemonade was too sweet.”December 2024
Tips for a Better Visit
Try off-peak. For a quieter meal, consider around 11:30am; one visit then found no crowd and comfortable seating.
Customise burgers. Ask for a single or double burger if you have a preferred size; reviews confirm this option is available.
State preferences. If you like spicy food, explain your preference when ordering; one diner said the team followed their order instructions.
Check lunch deals. Ask whether the 39 AED lunch offer is currently running; a past deal included a single burger, fries and soda from 11am to 4pm.
Request doneness. If you prefer well-done beef, ask for it when ordering; staff accommodated that request for a pregnant customer.
Late visits. A visit at 11pm worked well for one family, but treat late-night accommodation as an individual experience rather than a guarantee.
Plan the visit
Practical details
Palm Jumeirah Mall - Al Hilali
The Palm Jumeirah, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Long queues
One regular reported waiting 15–20 minutes just to place an order and said service could be rude at times.
Salty chicken
One review found the chicken bites so salty that the crunchy coating had to be removed before eating.
Mixed flavours
Individual tastes vary: one diner found the original ShackBurger unappealing, while another said a lemonade was too sweet.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
39 AED
lunch
“They offer lunch for 39 AED includes: single burger(beef and chicken) Fries and soda! Also you Can request if you want your to bé full, l'ESS and with or without ICE”Google review · October 2021
DXB
LOCAL
LOCAL
The Bottom Line
Shake Shack in Palm Jumeirah is a counter-serve burger spot where the most discussed orders are the ShackBurger, shroom burger, truffle fries and shakes. The shroom burger has a particularly strong following: one diner found it both filling and light, while another rated it 10/10. Burgers and fries are often reported as arriving hot, and customisation is available if you want a single or double burger.
The branch also earns plenty of credit for its people and setting. Reviews describe the team as polite, attentive and quick to fix ordering mistakes, and the dining area as clean or spotless. Families may appreciate the small touches: one review mentions children receiving magnets and a food bag.
A late 11pm visit was also handled warmly, although that should not be treated as a guaranteed experience. Value is the main caution. A past lunch offer was 39 AED for a single burger, fries and soda, but another customer paid 101 AED for two shakes, a float and four chicken bites and felt the portions were poor.
One regular reported a 15–20 minute wait just to order, so visiting around 11:30am may be preferable if you want a quieter, faster meal. Flavour feedback is mixed too, especially for the original ShackBurger and chicken bites.