Juicy burgers
Reviewers describe the burgers as juicy and flavourful, with fresh buns and toppings.
Shake Shack
Port Saeed
Shake Shack is a counter-serve hamburger restaurant in Port Saeed serving gourmet takes on fast-food classics. Reviews highlight juicy burgers, truffle fries, and indulgent frozen desserts such as the Dubai Chocolate Concrete.
Reputation Score
4.9
★★★★★
3,075 ratings
Source: Google Maps
The Good Stuff
Dessert highlight
The Dubai Chocolate Concrete with pistachio is praised for its thick texture and balanced sweetness.
Helpful service
Staff are repeatedly described as attentive, patient with ordering, and willing to check that meals are correct.
Vegetarian option
The Shroom Burger gives mushroom-and-cheese fans a meat-free burger choice.
Lettuce wraps
Burgers can be ordered in lettuce wraps instead of buns, according to one review.
Flavoured fries
Truffle fries and cheese-topped crinkle-cut fries receive specific praise from reviewers.
Clean seating
One busy Sunday-afternoon visit still found the Shake Shack area clean, with orders arriving promptly.
What to Eat at Shake Shack How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Shake Shack, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Shake Shack got the most positive mentions in user reviews. Check them out!
Food 5
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Shroom burger Net +2
“I tried the Shroom Burger and it was so good! I highly recommend it to anyone who loves a mushroom and cheesy combination.”
Positive 3Negative 1
Review excerpts
“I tried the Shroom Burger and it was so good! I highly recommend it to anyone who loves a mushroom and cheesy combination.”November 2025
“As someone who has avoided animal meat for almost two years (about 80% of the time), I was thrilled to revisit Shake Shack to try their Shroom Burger—a recommendation by Lemuel. It was a satisfying choice, but I do hope the menu evolves to include more plant-based options in the future.”January 2025
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Crinkle-cut fries Net +2
“Burgers are juicy and flavorful - as always! And Crinkle-cut fries are crispy and addictive, especially with cheese.”
Positive 2Negative 0
Review excerpts
“Burgers are juicy and flavorful - as always! And Crinkle-cut fries are crispy and addictive, especially with cheese.”May 2025
“"It was our first time trying Shake shack and my niece can't wait to come back! 😍 she loved the food - especially chicken bites, crinkle-cut fries and Vanilla, choco shake. Thank you City Center Deira branch team for amazing welcome, smile and assistance esp to staff KD (Filipino staff). Definitely not our last visit. It's a go to treat spot!" 👍👍👍”April 2025
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Dubai chocolate concrete Net +2
“Absolutely loved it! The Dubai Chocolate Concrete with a swirl of pistachio was pure perfection. The chocolate was rich, creamy, and indulgent — not too sweet, just the right depth of flavor. The pistachio swirl added a smooth, nutty contrast that made every bite heavenly. The texture was thick and velvety, exactly what you want from a concrete. It tasted premium and perfectly balanced.”
Positive 2Negative 0
Review excerpts
“Absolutely loved it! The Dubai Chocolate Concrete with a swirl of pistachio was pure perfection. The chocolate was rich, creamy, and indulgent — not too sweet, just the right depth of flavor. The pistachio swirl added a smooth, nutty contrast that made every bite heavenly. The texture was thick and velvety, exactly what you want from a concrete. It tasted premium and perfectly balanced.”November 2025
“Me and my wife visited the Shake Shack Deira City Centre to try the viral Dubai Chocolate Concrete. I would say that it exceeded my expectation. It was so good, not so sweet the way I want it. Definitely will come back and try it again. Also thank you to one of the staff Lemuel who was very accomodating and very attentive to our needs. Kudos! 👍🏻”March 2025
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Smokeshack Net +2
“Smoke shack Burger - 4/5 Truly delicious but pricey as the quantity is less for the amount charged”
Positive 2Negative 0
Review excerpts
“Smoke shack Burger - 4/5 Truly delicious but pricey as the quantity is less for the amount charged”September 2025
“Had the smokeshack with hot chicken bites along with the vanilla and chocolate shake. Also tried their BBQ and honey mustard dip. I preferred the honey mustard more than BBQ. They also have mayonnaise, mustard some hot sauces on the counter to try. The burger tasted good thanks to Rubin and Krishna they guided me and gave good suggestions.”April 2026
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Truffled fries Net +2
“We did enjoyed the truffled fries.”
Positive 2Negative 0
Review excerpts
“We did enjoyed the truffled fries.”July 2026
“Tried their truffle fries which was packed with flavor and the shakemeister burger was great as always.”August 2024
Honorable mentions (9)
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Cheesy curly fries Net +1
“Lastly, their Cheesy Curly Fries and Red Velvet Concrete are delicious editions to balance out the meal with a little yummy starch and sweetness!”
Positive 1Negative 0
Review excerpts
“Lastly, their Cheesy Curly Fries and Red Velvet Concrete are delicious editions to balance out the meal with a little yummy starch and sweetness!”July 2026
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Chicken bites Net +1
“"It was our first time trying Shake shack and my niece can't wait to come back! 😍 she loved the food - especially chicken bites, crinkle-cut fries and Vanilla, choco shake. Thank you City Center Deira branch team for amazing welcome, smile and assistance esp to staff KD (Filipino staff). Definitely not our last visit. It's a go to treat spot!" 👍👍👍”
Positive 1Negative 0
Review excerpts
“"It was our first time trying Shake shack and my niece can't wait to come back! 😍 she loved the food - especially chicken bites, crinkle-cut fries and Vanilla, choco shake. Thank you City Center Deira branch team for amazing welcome, smile and assistance esp to staff KD (Filipino staff). Definitely not our last visit. It's a go to treat spot!" 👍👍👍”April 2025
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Honey mustard dip Net +1
“Also tried their BBQ and honey mustard dip. I preferred the honey mustard more than BBQ.”
Positive 1Negative 0
Review excerpts
“Also tried their BBQ and honey mustard dip. I preferred the honey mustard more than BBQ.”April 2026
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Jalapeno ranch burger Net +1
“The Jalapeno Ranch Burger is so good.”
Positive 1Negative 0
Review excerpts
“The Jalapeno Ranch Burger is so good.”April 2025
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Pistachio kunafa concrete Net +1
“Pistachio kunafa concrete - 4.5/5 Absolutely delicious! Highly recommended 👏”
Positive 1Negative 0
Review excerpts
“Pistachio kunafa concrete - 4.5/5 Absolutely delicious! Highly recommended 👏”September 2025
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Red velvet concrete Net +1
“Lastly, their Cheesy Curly Fries and Red Velvet Concrete are delicious editions to balance out the meal with a little yummy starch and sweetness!”
Positive 1Negative 0
Review excerpts
“Lastly, their Cheesy Curly Fries and Red Velvet Concrete are delicious editions to balance out the meal with a little yummy starch and sweetness!”July 2026
-
Roasted garlic burger Net +1
“First time to eat here and the foods are so delicious!👌 the best roasted garlic burger and black truffle! Will definitely comeback! The staffs are very accommodating especially Lemuel! Love his energy!!!”
Positive 1Negative 0
Review excerpts
“First time to eat here and the foods are so delicious!👌 the best roasted garlic burger and black truffle! Will definitely comeback! The staffs are very accommodating especially Lemuel! Love his energy!!!”September 2024
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Shakemeister burger Net +1
“Tried their truffle fries which was packed with flavor and the shakemeister burger was great as always.”
Positive 1Negative 0
Review excerpts
“Tried their truffle fries which was packed with flavor and the shakemeister burger was great as always.”August 2024
-
Velvet ice cream Net +1
“Thanks to Ms. Pretty Juliana for assisting me here at Shake Shack with my favourite Iced latte and Velvet Ice cream.”
Positive 1Negative 0
Review excerpts
“Thanks to Ms. Pretty Juliana for assisting me here at Shake Shack with my favourite Iced latte and Velvet Ice cream.”May 2026
Drinks 3
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Iced latte Net +2
“I always come back here, coz i really lov their Ice latte haven't try their other menu but soon 😊”
Positive 2Negative 0
Review excerpts
“I always come back here, coz i really lov their Ice latte haven't try their other menu but soon 😊”November 2025
“Thanks to Ms. Pretty Juliana for assisting me here at Shake Shack with my favourite Iced latte and Velvet Ice cream.”May 2026
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Vanilla shake Net +1
“The vanilla shake is a perfect treat alongside with burgers and hotdogs.”
Positive 1Negative 0
Review excerpts
“The vanilla shake is a perfect treat alongside with burgers and hotdogs.”July 2026
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Vanilla, choco shake Net +1
“"It was our first time trying Shake shack and my niece can't wait to come back! 😍 she loved the food - especially chicken bites, crinkle-cut fries and Vanilla, choco shake. Thank you City Center Deira branch team for amazing welcome, smile and assistance esp to staff KD (Filipino staff). Definitely not our last visit. It's a go to treat spot!" 👍👍👍”
Positive 1Negative 0
Review excerpts
“"It was our first time trying Shake shack and my niece can't wait to come back! 😍 she loved the food - especially chicken bites, crinkle-cut fries and Vanilla, choco shake. Thank you City Center Deira branch team for amazing welcome, smile and assistance esp to staff KD (Filipino staff). Definitely not our last visit. It's a go to treat spot!" 👍👍👍”April 2025
What to Avoid (3)
Food 3
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Bbq dip Net −1
“Also tried their BBQ and honey mustard dip. I preferred the honey mustard more than BBQ.”
Positive 0Negative 1
Critical review excerpts
“Also tried their BBQ and honey mustard dip. I preferred the honey mustard more than BBQ.”April 2026
-
Black truffle burger Net −1
“I was excited to try the Black Truffle Burger, but it was super average and overpriced, especially since fries aren't included with the meal and have to be ordered separately.”
Positive 0Negative 1
Critical review excerpts
“I was excited to try the Black Truffle Burger, but it was super average and overpriced, especially since fries aren't included with the meal and have to be ordered separately.”May 2024
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Chicken shack Net −1
“The Chicken Shack was also a letdown—it was super dry, and the nuggets were soggy and tasted like fried onion.”
Positive 0Negative 1
Critical review excerpts
“The Chicken Shack was also a letdown—it was super dry, and the nuggets were soggy and tasted like fried onion.”May 2024
Tips for a Better Visit
Budget fries. Check the order total before paying: fries are ordered separately rather than automatically included with the burger.
Ask drinks. Ask about drink refills while ordering, since one customer only learned the soft drinks were refillable when leaving.
Try wraps. If you want to skip the bun, ask for a lettuce wrap; a review says it is available for the burgers.
Avoid peak crowds. Sunday afternoon can be busy, so consider another time if you prefer a quieter food-court visit.
Check pickup. At pickup, verify the tray against your order, especially when ordering multiple sides.
Choose carefully. For mushroom lovers, the Shroom Burger has enthusiastic support, but reviews are mixed enough to make it a taste-dependent choice.
Plan the visit
Practical details
City Centre Deira - 1st Floor
Port Saeed - Deira, Dubai
| Mon | 10:00 AM – 1:00 AM |
| Tue | 10:00 AM – 1:00 AM |
| Wed | 10:00 AM – 1:00 AM |
| Thu | 10:00 AM – 1:00 AM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Common Concerns
Pricey portions
A reviewer paid 36 AED for a burger and felt it was too small, with only a small piece of chicken.
Dry chicken
Chicken items are not consistently well received; one review calls a chicken burger dry and bland.
Separate fries
Fries are not included with the burger meal, which one reviewer considered poor value.
Order errors
A first-time visitor received one portion of fries instead of the two ordered.
Mixed Shroom views
The Shroom Burger is not universally liked; one reviewer rated it 2.5/5 and disliked the taste.
DXB
LOCAL
LOCAL
The Bottom Line
Shake Shack in Port Saeed is a counter-serve hamburger restaurant for burgers, fries, shakes and frozen desserts. The reviews most often point to juicy burgers with fresh buns, truffle fries, the Shroom Burger, and the Dubai Chocolate Concrete with pistachio. It is a straightforward place for a quick meal or a sweet break, with some customers also using the seating as a casual workspace.
Service is a major part of the experience. Reviewers describe staff as welcoming, patient while taking orders, attentive at the table and willing to make recommendations or check that everything is correct. The food-court setting can still get crowded, particularly on Sunday afternoons, although one busy visit found the area clean and the wait manageable.
There are a few value and consistency cautions. Fries are ordered separately, and one customer received only one portion instead of two. Chicken reviews are mixed, including one burger described as dry and bland, while the Shroom Burger divides opinion despite strong praise elsewhere.
If you are ordering for the first time, ask about drink refills and check the pickup tray before sitting down. The Dubai Chocolate Concrete was specifically reported at 15 AED.