Product guidance
Staff have explained camera features in detail and compared options patiently, helping shoppers choose between products such as the Canon R50.
Sharaf DG Mall of the Emirates
Al Barsha
Sharaf DG Mall of the Emirates is an electronics store in Al Barsha where you can compare phones, laptops, cameras and home appliances. Reviews particularly highlight detailed help with cameras and laptops, though after-sales support and returns can be inconsistent.
Reputation Score
3.4
★★★☆☆
836 ratings
Source: Google Maps
The Good Stuff
Broad selection
One review describes a spacious, organised store with electronics, gadgets, home appliances and accessories available for comparison.
Helpful collection
In-store collection can be smooth, with staff helping prepare a phone as a gift and activating its warranty before handover.
Calm returns
A customer successfully returned a stylus pen after receiving calm assistance from customer service.
Tips for a Better Visit
Compare prices. Check the online price before paying in-store; one laptop review reported a 200 AED difference.
Inspect packaging. Before accepting a phone or laptop, check seals, box condition and signs of prior use; one iPhone arrived with a broken seal.
Clarify policies. Ask for return, exchange and warranty terms in writing before purchase, especially for high-value items and add-on warranties.
Allow time. Do not rely on an urgent repair or replacement timeline; one iPhone issue was given a 15-day investigation period.
Plan the visit
Practical details
Mall of The Emirates E11 Sheikh Zayed Road Level 1 Metro Link corridor
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
MacBook Neo
A recent buyer praised the purchase experience and described the staff as friendly, helpful and kind.
Samsung Galaxy Buds 3 Pro
The earbuds appear in a complaint about repeated repairs and an eventual charge despite an extended warranty.
Apple Watch Series 3
A review mentions an unused watch bought for 3,996 AED and a disputed same-day colour exchange fee.
JBL PartyBox 330
A shopper discussed the speaker with staff even though it was not yet available, planning to return when it arrived.
Common Concerns
Return friction
Several reviews describe difficult returns or exchanges, including a same-day Apple Watch colour change linked to a 1,200 AED fee.
Delivery failures
A confirmed delivery was canceled after the customer waited all day, while another order never arrived after a sales order was issued.
Warranty disputes
Reviews report repair delays and unexpected charges despite extended warranty cover, including a Galaxy Buds repair that took almost a month.
Online issues
Customers have reported problems with online orders, including a damaged or unsealed iPhone delivery and a disputed microwave return.
Price differences
One laptop buyer found the in-store price 200 AED higher than the online price and reported battery and overheating problems soon after purchase.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
more than 190 Dhs
silicon case
“They charged me more than 190 Dhs for the case”Google review · July 2023
DXB
LOCAL
LOCAL
The Bottom Line
Sharaf DG Mall of the Emirates is a sizeable electronics retailer in Al Barsha where shoppers can compare phones, laptops, cameras, accessories and home appliances. The reviews show particularly strong experiences when staff take time to explain products: customers mention the Canon R50, MacBook Neo, Asus laptops and detailed camera demonstrations. In-store collection and device troubleshooting also receive praise in some accounts.
The experience is not consistent, however. Several customers describe difficult returns, unclear exchange rules and warranty disputes. One unused Apple Watch Series 3 bought for 3,996 AED was reportedly subject to a 1,200 AED colour-change fee, while a Galaxy Buds repair took almost a month despite an extended warranty.
These are important issues to settle before paying. Pricing and fulfilment deserve a careful check. One laptop buyer found the shop price 200 AED above the online price, and another review describes a delivery canceled after the customer waited all day.
Inspect seals and packaging on collection or delivery, compare the website price, and ask exactly how returns, add-on warranties and repairs work. The store can be worth visiting for hands-on comparisons and product advice, but buy only once the terms and final price are clear.