Laptop range
The store has a broad, well-organised selection of laptops and electronics, making comparison easier.
EMAX - Mall Of the Emirates
Al Barsha
Emax - Mall of the Emirates is an electronics store in Al Barsha where shoppers come for laptops, phones and other gadgets. Reviews particularly highlight the laptop range and camera guidance, with staff often taking time to compare options, check availability and explain product features.
Reputation Score
4.3
★★★★☆
1,215 ratings
Source: Google Maps
The Good Stuff
Clear guidance
Several reviews describe patient explanations, product knowledge and help matching devices to the buyer’s needs.
Camera advice
A camera-section review says the team recommended a complete package for specific photography needs.
Phone offers
One iPhone buyer reported getting the best price after comparing other stores, along with a good offer.
Laptop extras
A Lenovo Legion 5 purchase included a mouse, keyboard, headset and Lenovo backpack.
Availability checks
Staff were praised for checking the system and searching stock rather than giving a quick, unverified answer.
Tips for a Better Visit
Inspect displays. If buying a clearance or display laptop, verify its condition, battery health and warranty status before paying.
Check returns. Ask about refund and exchange eligibility before payment, including any restocking fee and hygiene-related exclusions.
Confirm warranty. Before leaving a device for diagnostics, ask how long the assessment may take and what the warranty actually covers.
Track delivery. For large appliances, confirm the colour, delivery date and escalation contact, then follow up if the promised date slips.
Use vouchers early. Redeem e-gift vouchers well before expiry so a system problem does not leave the balance unresolved.
Compare advice. Treat sales recommendations as a starting point and make your own checks before committing to a device.
Plan the visit
Practical details
Mall of The Emirates - E11 Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
iPhone 17 Pro Max
The phone is mentioned in a review praising the buying experience and customer assistance.
DJI 360
A buyer said the product was explained clearly, including how to use it.
Macbook air
A Macbook Air buyer received help understanding the device specifications and value.
Surface Pro
A Surface Pro buyer described receiving ongoing help with product questions after purchase.
Common Concerns
Warranty delays
Reviews report repair and warranty cases taking weeks, with customers needing to chase updates themselves.
Return fees
An unused headphone returned within 24 hours was subject to a 20% restocking fee for a colour exchange.
Delivery failures
One paid washing-machine order was not delivered for a week, and the customer had to visit for a refund.
Service gaps
Reviews describe unanswered emails, unresponsive customer care and customers having to repeatedly follow up.
Unofficial charges
One review describes an employee requesting AED 200 personally for a software licence rather than putting it on the bill.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 660
e-gift voucher
“I am writing to follow up on my previous email regarding my AED 660 Emax e-gift voucher, which I have been unable to redeem due to a system issue at your Mall of the Emirates store”Google review · July 2026
AED 200
lifetime license for a software program
“While discussing laptop offers, one of your employees offered to provide me with a lifetime license for a software program in exchange for AED 200”Google review · June 2026
AED 100
restocking fee
“Despite explaining the situation, the store refused to exchange the color unless I paid a 20% restocking fee (AED 100)”Google review · July 2026
DXB
LOCAL
LOCAL
The Bottom Line
Emax at Mall of the Emirates is a practical stop in Al Barsha for comparing laptops, smartphones and cameras. Reviews mention the Lenovo Legion 5 laptop, iPhone 17 Pro Max, DJI 360 and Surface Pro, while the store’s laptop selection is described as broad and well organised. Camera shoppers also report receiving advice aimed at their photography needs rather than just being shown a single model.
The strongest experiences come from patient, knowledgeable assistance: reviewers describe staff checking system availability, explaining specifications clearly and helping them choose between devices. Some phone buyers also mention competitive offers, and one Lenovo purchase came with a mouse, keyboard, headset and backpack. That makes the shop worth considering when you want to compare products in person and ask detailed questions.
Do not treat the checkout and after-sales terms as an afterthought. Reviews report a 20% restocking fee on an unused headphone colour exchange, delays of up to three weeks for phone diagnostics, an undelivered washing-machine order and weak follow-up on warranty or customer-care cases. Check the return rules, warranty coverage, display-item condition and delivery details before paying.
If you have a voucher, redeem it early and keep records of any support request.