Fast connections
Several customers received apartment gas connections within an hour or a few hours, including an urgent Sunday request.
Shield Gas Systems LLC (Dubai Office)
Al Nahda
Shield Gas Systems LLC is an LPG system and gas provider serving buildings, villas and restaurants, with a Dubai office in Al Nahda. Reviews highlight apartment gas connections, gas-detector maintenance and support with moving-out disconnections and clearance certificates.
Reputation Score
4.2
★★★★☆
515 ratings
Source: Google Maps
The Good Stuff
Emergency response
A reported serious gas leak in Dubailand received an on-site response in under 15 minutes.
Safety guidance
Technicians explain LPG use, emergency precautions and basic troubleshooting rather than only completing the installation.
Detector repairs
A gas-detector complaint led to phone assessment, home maintenance and installation of a new detector.
Moving-out help
Some customers describe disconnection, clearance certificates and deposit refunds as smooth and fast, including support handled remotely.
Polite technicians
Reviews describe technicians as punctual, friendly and professional when fixing apartment gas cables and connections.
Tips for a Better Visit
Keep receipts. Keep every payment receipt and confirm the records before requesting a deposit refund or clearance certificate.
Confirm fees. Ask for a written breakdown of the bill, refund deductions and any bank or transaction fee before paying.
Request timelines. For disconnection or clearance, ask for a clear completion time and follow up in writing rather than relying on vague updates.
Book early. If you need a connection urgently, ask whether an earlier slot is available; one customer received service within an hour.
Ask for guidance. Request the technician to demonstrate safe LPG use and basic troubleshooting during the connection or installation.
Plan the visit
Practical details
same building of Wezt Zone supermarket, Al Nahda 2 Building - Al Nahda 2 201, Bait
Al Nahda Second - Al Nahda, Dubai
| Mon | 8:30 AM – 6:00 PM |
| Tue | 8:30 AM – 6:00 PM |
| Wed | 8:30 AM – 6:00 PM |
| Thu | 8:30 AM – 6:00 PM |
| Fri | 8:30 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Refund delays
Multiple customers reported waiting weeks or months for deposit refunds, with limited replies from the company.
Billing concerns
One customer reported an unexplained AED 10 addition to the gas bill, with no response after escalation.
Slow communication
Disconnection and clearance requests have reportedly taken more than seven days despite email and phone follow-ups.
Extra charges
Reviews describe disputed fees, including a claimed AED 38 deduction from a deposit refund and other unexpected charges.
Maintenance waits
A detector issue review says technicians arrived hours later, then the requested replacement remained unresolved for days.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
600 AED
device
“They said it required a device replacement, asked 600 AED for the device”Google review · October 2024
DXB
LOCAL
LOCAL
The Bottom Line
Shield Gas Systems handles LPG connections and maintenance for apartments and other properties, with its Dubai office in Al Nahda. The most useful review-backed services are new gas connections, gas-detector replacement, gas-leak checks and moving-out support such as disconnection and clearance certificates. The strongest pattern is good on-site technical work when a technician is dispatched.
Customers report connections completed within an hour or a few hours, thorough checks of gas connections, prompt leak assistance and clear explanations of stove safety, emergency precautions and basic troubleshooting. One serious Dubailand leak reportedly received an arrival in under 15 minutes, while another detector complaint ended with maintenance and a replacement detector. The administrative side is much less consistent.
Several customers describe months-long deposit-refund waits, unanswered follow-ups and clearance delays exceeding seven days. Billing also deserves attention: reviews mention an unexplained AED 10 addition, disputed refund deductions and broader complaints about hidden charges. Keep every payment receipt, ask for written fee details and request a firm timeline for refunds or disconnections.
The experiences are mixed, so the technicians’ service can be reassuring while the paperwork and customer-care process may require persistence.