Quick process
Several reviews describe pickup, inspection, payment and return as taking minutes rather than hours.
Sixt Rent a Car Dubai
Al Quoz
Sixt Rent a Car Dubai is a car-rental company offering economy and luxury hire, with customers booking everything from a Golf GTI to Mercedes models. Reviews often point to quick pickup and return, clean cars, and clear explanations of upgrade options, though vehicle condition and deposit handling deserve extra attention.
Reputation Score
4.0
★★★★☆
1,109 ratings
Source: Google Maps
The Good Stuff
Clean cars
Customers commonly received cars that were clean, prepared and as described at handover.
Exact bookings
At least one returning customer received the exact model booked the night before.
Upgrade options
Reviews mention complimentary upgrades, preferred rates for Diamond members and staff explaining paid upgrade choices.
Early pickup
One customer arrived two hours early and received the car without an extra payment.
Policy briefing
A returning customer appreciated a clear explanation of updated rental policies before pickup.
Mileage support
A customer said the team resolved an excess-mileage concern with prompt, clear communication.
Tips for a Better Visit
Inspect first. Check the gearbox, tyres, lights and interior before driving away, and record any existing damage.
Confirm model. Call ahead to reconfirm the exact vehicle: reviews say booked BMWs and Alfa Romeos were sometimes replaced by Mercedes cars.
Document damage. Photograph scratches and cracks at collection because one customer was charged 3000 dirhams for a scratch.
Clarify deposit. Ask how and when the security deposit will be released, then keep the return agreement and payment records.
Test support. Before setting off, save the breakdown contact route; one review says the phone option failed six times.
Ask upgrades. If your budget is flexible, ask what upgrade options are available; customers mention complimentary and paid upgrades.
Plan the visit
Practical details
Sheikh Zayed Rd
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 7:00 PM |
| Tue | 8:00 AM – 7:00 PM |
| Wed | 8:00 AM – 7:00 PM |
| Thu | 8:00 AM – 7:00 PM |
| Fri | 8:00 AM – 7:00 PM |
| Sat | 8:00 AM – 7:00 PM |
| Sun | 8:00 AM – 7:00 PM |
Popular Mentions
Golf GTI
A customer accepted a Golf GTI suggestion and said it proved a good fit for the rental.
Mercedes GLE 2025
The 2025 GLE was booked with 60,000 km, but one customer reported smell, gearbox, tyre and seat issues.
GAC
One review praised a GAC as an exceptional, well-equipped model rather than a base version.
Audi A6 or similar
An Audi A6 rental developed transmission problems and was eventually exchanged for a smaller Mercedes CLA 200.
Mercedes GLB
A customer initially chose an Audi A6 over a Mercedes GLB, then requested the GLB when transmission trouble appeared.
Common Concerns
Deposit delays
Multiple reviews report security deposits still unpaid more than a month after returning the car.
Car defects
Reviews describe transmission trouble, gearbox jolts, tyre imbalance, vibration and persistent interior noise.
Model substitutions
Booked vehicles were not always available; one customer booked a BMW and received a Mercedes instead.
Support access
A breakdown review says the phone menu failed repeatedly, making customer support difficult to reach.
Damage charges
Customers report steep charges for small scratches or an older headlight crack.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 8,000
basic insurance coverage
“For that crack, I had basic insurance coverage with a liability limit of AED 8,000, and this branch charged me the entire insurance limit”Google review · October 2025
3000 dirhams
scratch
“I had to pay 3000 dirhams for a scratch, even if i had taken the full insurance cover i would have to pay for this”Google review · September 2025
DXB
LOCAL
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The Bottom Line
Sixt Rent a Car Dubai is a useful option for booking both economy and luxury vehicles, with reviews mentioning the Golf GTI, GAC, Mercedes GLE 2025 and several other models. The strongest pattern is a fast desk experience: customers describe instant pickup, quick inspection and payment, and returns that avoid long waits. Some also received an early collection without an extra payment or a complimentary upgrade.
The branch gets particularly good feedback for friendly, professional handovers and for explaining policies or upgrade choices. Clean, well-prepared cars are a recurring positive, and repeat renters describe consistent service over multiple bookings. That makes it appealing when speed and a straightforward collection matter.
There are important checks to make before committing. Vehicle availability is not guaranteed, and reviews include substitutions as well as serious complaints about gearbox behaviour, tyre vibration, smells and a car that failed on the final day. Inspect the vehicle carefully, photograph existing damage and confirm the exact model.
Deposit refunds and after-rental support are the biggest caution: some customers waited over a month, while a breakdown reviewer struggled to reach customer care. Damage charges also drew complaints, including AED 3,000 for a scratch.