Fast Resolution
One international shipment issue was resolved within a couple of hours after remaining open for two days.
SMSA Express Head Office
Al Garhoud
SMSA Express Head Office is a courier service in Al Garhoud handling local and international shipments. Reviews include a Malaysia delivery resolved within hours and some notably punctual drop-offs, though communication and delivery reliability are uneven.
Reputation Score
2.4
★★☆☆☆
255 ratings
Source: Google Maps
The Good Stuff
Punctual Drop-offs
Some deliveries arrived close to the agreed time, including one received at 9:30am after going out for delivery at 7:15am.
Scheduled Delivery
A customer reported setting a 2pm delivery time and receiving the package exactly on schedule.
Helpful Courier
One customer described the delivery person as professional and helpful during a Cartlow delivery.
Tips for a Better Visit
Confirm Timing. If delivery timing matters, get the promised time in writing; one customer waited after receiving repeated same-day confirmation.
Verify Address. Send your full location directly to the driver and keep the exchange, since address details were later disputed in tracking.
Check Fees. Ask who pays customs or local delivery charges before accepting an incoming parcel; customers reported fees on low-value goods.
Track Closely. Do not assume an 'attempted delivery' update means the courier contacted you; check directly when the status changes.
Allow Buffer. Leave extra time for urgent or travel-related shipments, as one promised same-day delivery was never completed.
Plan the visit
Practical details
67 Airport Rd
Al Garhoud, Dubai
| Mon | 8:00 AM – 5:30 PM |
| Tue | 8:00 AM – 5:30 PM |
| Wed | 8:00 AM – 5:30 PM |
| Thu | 8:00 AM – 5:30 PM |
| Fri | 8:00 AM – 5:30 PM |
| Sat | 9:00 AM – 2:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Delivery to Malaysia
A customer described a critical delivery to Malaysia that was resolved after escalation.
iHerb package
An iHerb package was mentioned in a review about a delayed delivery and incorrect contact details.
Common Concerns
Delivery Delays
Reviews describe late arrivals, missed same-day commitments and parcels remaining out for delivery for days.
Weak Tracking
Several customers report statuses such as delivered, attempted delivery or rescheduled without matching what actually happened.
Hard Contact
Callers report unanswered phones, long waits and representatives who could not provide a useful resolution.
Address Confusion
Drivers reportedly asked for locations repeatedly or marked addresses incorrect even after receiving the details.
Extra Charges
Customers reported unexpected fees, including AED14 on an item described as free shipped and delivered.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 14
free shipped & free delivered item
“I was charged AED 14 for a free shipped & free delivered item from AE China, which is like 40% of the item value”Google review · December 2024
DXB
LOCAL
LOCAL
The Bottom Line
SMSA Express Head Office is a courier service in Al Garhoud for local and international shipments. The reviews mention deliveries to Malaysia, Oman and other destinations, plus ordinary e-commerce drop-offs such as Cartlow and iHerb orders. There are occasional bright spots: one parcel arrived at 9:30am after going out at 7:15am, and another customer received a package exactly at an agreed 2pm time.
The bigger pattern is inconsistency. Customers describe missed delivery promises, parcels marked delivered or “attempted delivery” without contact, and drivers requesting the address repeatedly even when it was already provided. Several reviewers also found the call centre difficult to reach or unable to move an issue forward.
26 and no satisfactory follow-up. 3 Dirrhams tax on a 185 Dirham headset. If your parcel is urgent, travelling with you, or valuable, keep screenshots, written delivery commitments and driver messages, and allow a generous time buffer.
The service can work smoothly, but the customer experience may depend heavily on the individual delivery run and follow-up response.