Cross-border shipping
One customer reported quick service between Saudi and Dubai, with an accepted late-evening delivery request.
SMSA Service Center
Al Garhoud
SMSA Service Center in Al Garhoud handles parcel shipping and mailing, including Saudi–Dubai deliveries. Reviews also mention late-evening delivery and on-site help preparing a shipment when an invoice is missing, though recent feedback raises serious concerns about delays and customer support.
Reputation Score
2.8
★★★☆☆
172 ratings
Source: Google Maps
The Good Stuff
On-site help
An agent identified missing invoice details and errors, then supplied suitable packaging for the shipment.
Reasonable rates
One older review described the courier service as reasonably priced, although other reviews report extra fees or high rates.
Tips for a Better Visit
Confirm contact rules. If delivery is urgent, confirm which phone numbers the courier can call; one customer was told Saudi numbers could not be contacted.
Check payment method. Ask about fees and payment before delivery. One parcel required 15 AED cash, disclosed only minutes before arrival.
Allow extra time. Do not rely on a promised date for a time-sensitive parcel; one shipment took 12 days from Turkey to Dubai.
Verify address. Keep your address details ready and confirm updates in writing; one customer was contacted at 3:00 AM and asked again the next day.
Check documents. Before handing over a shipment, check the invoice and details, since an on-site agent found missing invoice information and errors.
Plan the visit
Practical details
Bin daher Motors Building, St #5
Umm Ramool, Dubai
| Mon | 10:00 AM – 4:00 PM |
| Tue | 10:00 AM – 4:00 PM |
| Wed | 10:00 AM – 4:00 PM |
| Thu | 10:00 AM – 4:00 PM |
| Fri | 10:00 AM – 4:00 PM |
| Sat | 10:00 AM – 4:00 PM |
| Sun | Closed |
Common Concerns
Shipment delays
Reviews describe parcels sitting in sorting facilities or warehouses for days and, in one case, two weeks.
Poor communication
Customers repeatedly report unanswered calls, auto-replies and little useful tracking or follow-up.
Lost parcels
A customer said a shipment was lost and that the company did not provide meaningful follow-up or a solution.
Delivery mismatch
One customer saw a parcel marked delivered despite not receiving it and said support dismissed the concern.
Cash surprises
A customer refused a parcel after learning at the door that 15 AED cash was required and card payment was unavailable.
DXB
LOCAL
LOCAL
The Bottom Line
SMSA Service Center is a parcel shipping and mailing business in Al Garhoud. Customers use it for domestic and international shipments, including the Saudi–Dubai route, and one review specifically praises a quick cross-border delivery with a late-evening drop-off. Another customer found the on-site agent useful when an invoice was missing or incorrect; the agent also provided packaging.
The main concern is reliability after a parcel enters the network. Reviews describe shipments sitting in a Dubai warehouse for three days, remaining at a sorting facility for two weeks, or taking 12 days from Turkey to Dubai. Several customers say promised delivery dates were missed, while others struggled to get a clear update by phone or email.
There is also a report of a parcel marked delivered even though it had not arrived. Ask about the delivery timeline, contact-number rules and payment method before sending anything urgent. One customer was asked for 15 AED in cash only when the driver reached the door, and another was told Saudi numbers could not be contacted.
Rates have been described as reasonable in an older review, but other customers mention extra charges or a high cash rate. For time-sensitive or valuable parcels, the recent pattern suggests allowing a generous buffer and keeping tracking and correspondence handy.