Foot scanning
Aetrex fitting includes a foot scanner that helps match customers with suitable shoes and insoles.
Sole Therapy
Dubai Festival City
Sole Therapy is a multi-brand shoe store in Dubai Festival City focused on comfortable footwear and orthotics. Customers particularly mention Aetrex foot scanning, supportive insoles and a strong selection of Vivobarefoot shoes.
Reputation Score
3.8
★★★★☆
150 ratings
Source: Google Maps
The Good Stuff
Supportive insoles
Customers with flat feet and serious foot problems say the insoles improved comfort and support.
Vivo range
The store is noted for carrying Vivobarefoot, including a variety of models and sizes.
Exchange handling
Some in-store exchanges were handled promptly, including a replacement for a child's damaged Vivo shoe.
Product guidance
Reviews describe patient explanations of shoe features and help choosing suitable footwear for foot problems.
One-day delivery
Although delivery experiences vary, one customer received a home delivery in a single day.
Tips for a Better Visit
Shop in-store. For a smoother experience, consider buying in person rather than ordering online; several customers reported delivery and communication problems.
Check condition. Inspect colour, glue and construction before accepting an online pair; one customer received shoes that looked old and faded.
Ask for scanning. If you need support, ask whether an Aetrex foot scan can help with shoe and insole selection.
Check availability. Confirm your size is in stock before ordering; one delivery was delayed because the size was unavailable.
Verify branch status. Check the latest branch information before travelling, since customers reported closures and opening-status errors on Google Maps.
Report promptly. Raise product defects quickly and keep purchase details, as a slipper buckle complaint was rejected after a month.
Plan the visit
Practical details
Dubai Festival City Mall - ToysRus - 1st Floor
Al Kheeran - Dubai Festival City, Dubai
Popular Mentions
Vivobarefoot shoes
Vivobarefoot shoes are a prominent draw, with reviews noting a broad selection of models.
Scholl slippers
Scholl slippers are mentioned as a purchase, although one review reported a missing buckle after limited use.
Motus Strength
The Motus Strength is described as stable and durable for heavy pushing and demanding workouts.
Kent 3
Kent 3 is mentioned as a training shoe that also works for everyday wear.
Common Concerns
Online delays
Multiple customers reported orders arriving late or not arriving, sometimes without progress updates.
Poor contact
Customers struggled to reach the business through website numbers, WhatsApp and email.
Refund delays
One returned online order remained without a refund for more than three weeks after being returned.
Inconsistent service
While several reviews praise the team, others describe staff as rude, inattentive or dismissive.
Branch updates
Reviews mention a store being closed or opening soon without a corresponding Google Maps update.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 700
shoe
“Last week we purchased one for our 8 year old son who wore it out and had the ankle split in two - which was disappointing especially for a AED 700 shoe”Google review · July 2024
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The Bottom Line
Sole Therapy in Dubai Festival City is a useful stop for comfort-focused footwear, especially if you need more guidance than a standard shoe shop provides. Reviews mention Aetrex shoes and insoles, Vivobarefoot trainers, Scholl slippers and supportive footwear for flat feet or foot pain. A foot scanner has helped customers understand their fit before choosing a pair and an insole.
The in-store experience can be very good when the team is attentive. Customers describe patient explanations, help with sizing and exchanges, and one replacement of a child’s damaged Vivo shoe without an argument. The range also includes training models such as Motus Strength and Kent 3, while Aetrex slippers and shoes are repeatedly praised for comfort.
Online shopping is the main caution. Several orders were late or missing, tracking was unclear, and customers said emails, WhatsApp messages and website phone numbers went unanswered. One refund was still pending weeks after the returned shoes were received.
Product quality and service are not entirely consistent either: reviews mention a faded-looking pair, visible glue and complaints about rude or inattentive staff. If you visit, check stock and branch status first, inspect the shoes carefully, and ask about the foot scan or exchange policy before paying.