Fast delivery
Some customers received orders at their door in 90 minutes, while others reported same-day delivery much earlier than expected.
souKare
Business Bay
souKare is an online pharmacy and e-commerce service in Business Bay, selling contact lenses, medicines and fitness products. Reviews suggest its strongest moments are quick, convenient deliveries and helpful order support, though stock accuracy and after-sales communication can be inconsistent.
Reputation Score
4.2
★★★★☆
552 ratings
Source: Google Maps
The Good Stuff
Lens selection
Customers describe a wide choice of contact lenses, including authentic brands and prescription options.
Easy ordering
The website and app are described as straightforward to use, with stock visibility and quick order confirmation praised by customers.
Insurance support
One customer received prescribed medicines the same day after souKare obtained insurance approval.
Quick refunds
When an order containing two contact-lens boxes shipped with only one, the customer reported a fast credit-card refund.
Tips for a Better Visit
Check stock. Before paying, confirm availability directly; multiple reviews describe items appearing in stock online and being cancelled later.
Allow buffer. Do not use the 90-minute promise for a time-sensitive need; one customer waited six hours for lenses.
Confirm quantity. For contact lenses, verify the brand, price and number of boxes before accepting a substitute.
Keep tracking. Save the order details and follow up promptly if delivery stalls, as some customers received little communication without chasing.
Plan the visit
Practical details
DAMAC XL Tower
Business Bay, Dubai
| Mon | 7:00 AM – 11:00 PM |
| Tue | 7:00 AM – 11:00 PM |
| Wed | 7:00 AM – 11:00 PM |
| Thu | 7:00 AM – 11:00 PM |
| Fri | 7:00 AM – 11:00 PM |
| Sat | 7:00 AM – 11:00 PM |
| Sun | 7:00 AM – 11:00 PM |
Common Concerns
Stock mismatch
Several customers paid for products shown as available, only to be told later that lenses or medicines were out of stock.
Late delivery
The 90-minute promise was repeatedly missed, with reported waits ranging from six hours to several days.
Weak follow-up
Some customers said WhatsApp messages were read but unanswered, requiring repeated calls or chasing.
Order changes
One lens order shifted from an unavailable brand to a costlier alternative, then arrived short one of four boxes.
Poor packaging
A customer received contact lenses in a bag without the expected box or other packaging.
DXB
LOCAL
LOCAL
The Bottom Line
souKare is an online pharmacy and e-commerce service in Business Bay where customers order contact lenses, prescribed medicines and fitness products. The website is often described as easy to use, and some orders arrive remarkably quickly: one medicine order reached a customer within 30 minutes, while another contact-lens order took 90 minutes. Contact lenses are a major reason people use the service.
Reviews mention a broad range of prescription and coloured lenses, including the Anesthesia brand, and some customers have received useful guidance on choosing a brand that could meet a specific deadline. The service has also helped with insurance approvals for prescribed medicines, removing a trip to the hospital pharmacy. The main caution is reliability rather than product choice.
Several customers paid for items shown as in stock, then learned they were unavailable after ordering. Delivery promises have ranged from 90 minutes to three hours, but reported waits included six hours, overnight delays and even several days. When something goes wrong, support can be excellent and proactive in some cases, but other reviews describe unanswered WhatsApp messages, incorrect contact details and repeated chasing.
For anything urgent, confirm stock, quantity and delivery timing before paying, and keep a close eye on substitutions and refunds.