Easy purchasing
Online applicants described completing the application in under five minutes before receiving a prompt representative call.
Sukoon Insurance (formerly Oman Insurance Company) - Head Office
Deira
Sukoon Insurance, formerly Oman Insurance Company, is a Deira-based insurer covering motor, medical and other personal and commercial needs. Reviews highlight easy online policy purchases, a mobile app for policy management and, in some motor policies, benefits such as complimentary car washes.
Reputation Score
3.9
★★★★☆
1,706 ratings
Source: Google Maps
The Good Stuff
Mobile app
The mobile app is reported to make policy management quick and easy to navigate.
Motor coverage
One long-term customer praised motor cover including high limits, off-road cover and flood protection.
Medical network
A customer reported access to a large medical network and an easy online reimbursement process.
Fast evaluation
One review describes claim evaluation as fast and fair, with strong after-sales support and a broad UAE network.
Clear guidance
Several customers found policy explanations clear, including a renewal discussion covering what the product offered and did not offer.
Tips for a Better Visit
Confirm benefits. Before buying motor cover, get promotional benefits such as car washes confirmed in writing and ask how booking works.
Track claims. For a claim, request written updates and check the online status regularly; one reviewer said the system was not updated.
Request reports. If repair or total-loss decisions change, ask for the loss adjuster’s report and technical explanation before accepting repairs.
Check approvals. For medical treatment, confirm approval requirements early and ask about alternatives if a prescribed medicine is declined.
Keep follow-ups. Keep records of calls, emails and promised dates, especially for refunds or settlement cheques where delays were reported.
Plan the visit
Practical details
Oman Insurance Building - Omar Bin Al Khattab St - next to Al Ghurair Mall
Al Muraqqabat - Deira, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
24/7 claim declaration
One customer specifically mentioned round-the-clock claim declaration for motor insurance.
12 free car wash
Some motor policies were described as including 12 complimentary car washes, though booking access was criticised in another review.
Common Concerns
Claim delays
Motor claims were reported waiting more than a month for approval or repair, sometimes leading to rental-car costs.
Poor updates
Customers described unanswered emails, inconsistent information and claim systems that were not updated.
Medical refusals
Reviews report delayed or refused medical and medication approvals, including a AED 100 out-of-pocket treatment cost.
Refund waiting
One customer said a paid vehicle renewal policy was not approved and the refund remained pending for four months.
Car-wash access
The complimentary 12-wash benefit was described as difficult to use because bookings were unavailable for two months.
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The Bottom Line
Sukoon Insurance, formerly Oman Insurance Company, is an insurer in Deira covering motor, medical and other personal and commercial needs. Customers use it to buy or renew car policies, manage cover through the mobile app, submit medical reimbursement claims online and access a UAE-wide insurance network. The buying experience is often the smoother side of the business.
Reviews describe online applications completed in under five minutes, clear explanations of policy benefits and competitive motor premiums. A long-term customer also mentioned high limits, off-road cover and flood protection, while another praised fast, fair evaluation and after-sales support. Claims are much less consistent.
Some customers report straightforward accidental-claim handling and prompt approvals, but others describe cars sitting in garages for a month or more, approval delays, unanswered emails and settlement cheques that did not arrive when promised. Medical reviews similarly range from fast approvals to refused medication, disputed pre-existing-condition decisions and difficult call-centre conversations. If you are considering a policy, ask for every benefit in writing and confirm how it is actually redeemed: the advertised 12 free car washes were reportedly difficult to book.
For any claim, keep written records, request technical reports and monitor the app rather than relying only on phone updates.