Motor Claims
Several customers describe quick claim registration, garage allocation and regular updates through the repair process.
Sukoon Takaful - Head Office
Al Garhoud
Sukoon Takaful is a Takaful insurance company in Al Garhoud, covering areas such as motor, medical, home and company insurance. Reviews are especially detailed about motor claims, including garage repairs, total-loss cases and rent-a-car reimbursement, though experiences with approvals and payouts vary.
Reputation Score
3.7
★★★★☆
523 ratings
Source: Google Maps
The Good Stuff
Fast Repairs
One customer received a repaired car within 10 days after the claim and repair process began.
Online Process
A corporate customer said vehicle insurance could be arranged online, with payment and the policy sent by email without visiting the office.
Total Loss
Reviews describe total-loss evaluations and settlements being handled with clear communication and follow-up.
Reimbursements
A rent-a-car reimbursement was reportedly approved within one day, while another customer received reimbursement within three working days.
Legacy Support
One customer received proof of a 2018 payment years later, helping clear a police fine and renew a driving licence.
Tips for a Better Visit
Verify Coverage. Before accepting a motor policy, ask how flood or water-related damage is treated; one customer said cover was later refused after a three-week diagnostic wait.
Use Official Contacts. Verify any WhatsApp number through an official Sukoon channel before sharing documents or paying, after a reviewer reported a scam number.
Plan Washes. If car washes matter to you, ask about the booking window before buying the policy: the reported 12-wash benefit required one month’s advance booking.
Keep Records. Save police reports, payment proofs and every approval email; one older payment document helped a customer clear a municipality-related issue years later.
Allow Time. For medical approvals, build in extra time and follow up in writing; one customer reported a three-day delay for physiotherapy approval.
Plan the visit
Practical details
Al Kazim Building - 61A Street - Entrance B 3rd Floor
Al Garhoud, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
12 complimentary car washes
One car insurance policy included 12 complimentary washes, subject to advance booking.
Full comprehensive insurance
Reviews discuss fully comprehensive vehicle cover, including its price and disputes over flood-related damage.
Common Concerns
Payout Delays
Some customers report prolonged payout delays, with progress coming only after a formal complaint.
Claim Disputes
Reviews describe claims being delayed, rejected or disputed even after reports or police documentation were supplied.
Phone Access
Customers have reported unanswered calls, transfers that cut off and difficulty getting a useful response from the contact centre.
Policy Limits
The 12 complimentary car washes were criticised because bookings reportedly had to be made one month ahead.
DXB
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The Bottom Line
Sukoon Takaful is a Takaful insurer in Al Garhoud, and the clearest reason to consider it is its motor-claims service. Customers use it for car insurance, accident claim registration, garage repairs, total-loss settlements and rent-a-car reimbursement. Several recent reviews describe quick registration, responsive updates and smooth handoffs to a garage; one customer received a repaired car in 10 days, while another said a rent-a-car reimbursement was approved within one day.
The picture is not uniformly reassuring. Other customers describe payouts taking weeks, approvals being delayed for extra reports and claims being rejected after long garage waits. Phone access is another recurring weak point: some reviewers say calls went unanswered or were transferred until the line cut off.
Premiums also drew criticism, including a reported rise from roughly AED 6,000 to AED 9,000 for comparable fully comprehensive cover. Before buying, get exclusions, valuation and claim steps in writing, particularly for flood-related vehicle damage. Ask about practical extras too: the 12 complimentary car washes mentioned in one policy required bookings a month ahead.
Finally, verify contact details carefully; one reviewer reported being scammed by a WhatsApp number impersonating the insurer.