Escalation
Several reviews describe TDRA resolving provider disputes after months or years of unsuccessful follow-up.
Telecommunications And Digital Government Regulatory Authority (TDRA) - Dubai
Al Mamzar
TDRA is the UAE’s federal telecommunications and digital-government regulator, with a consumer-complaint service for disputes involving providers such as du and e&. In Al Mamzar, it is worth considering when billing, cancellation or home-internet problems remain unresolved after repeated provider contact.
Reputation Score
3.6
★★★★☆
260 ratings
Source: Google Maps
The Good Stuff
Fast Resolution
Some cases were resolved the same day, including a du issue that had remained open for nearly two years.
Billing Help
Reviews mention disputed bills being waived, refunds being issued and disconnected Wi-Fi being reinstated.
Follow-Up
Customers say TDRA kept them updated and checked that the provider had actually completed the fix.
Online Access
A non-UAE citizen filed online and received a response on an international number, making the service accessible remotely.
Staff Guidance
Reviews describe reception and phone staff as polite, professional and willing to help with the complaint process.
Tips for a Better Visit
Bring Evidence. Keep the provider’s complaint number and supporting bills or documents ready before filing with TDRA.
Save Documents. Collect billing records and other provider paperwork; one reviewer specifically recommends bringing supporting documents.
Try Online. Use the website or app when possible; reviews describe successful online filings and faster handling without an office visit.
Track Updates. Keep an eye on text messages, email and calls, since one customer received updates through all three channels.
Escalate Early. If the provider has stalled for weeks or months, consider TDRA rather than continuing the same cycle of calls.
Plan the visit
Practical details
Al Wuheida St
Al Mamzar - Deira, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Mobile Number Portability
TDRA oversees switching providers while keeping the same mobile number, a service mentioned in the authority’s remit.
Do Not Call Registry
The authority manages the Do Not Call Registry, intended to reduce unwanted telemarketing calls.
UAEPASS
UAEPASS is the national digital identity service described in a customer review of TDRA’s wider digital-government role.
Common Concerns
Unfair Outcomes
Some customers felt their cases were handled in the provider’s favour, with concerns dismissed without balanced investigation.
Slow Cases
A number of reviews report complaints remaining open for months or more than a year.
Case Number
You may need the telecom provider’s complaint number before TDRA can take up the case.
Repeat Calls
One review reports long calls, repeated explanations and a complaint being closed without resolution.
Complex Disputes
A business customer said multiple complaints did not resolve overlapping du and Etisalat charges.
DXB
LOCAL
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The Bottom Line
TDRA is the UAE’s federal regulator for telecommunications and digital government. For a visitor or resident, its most practical role is handling complaints against providers such as du, e& and Virgin. Reviews describe help with home Wi-Fi cancellations, disputed billing, refunds and service problems that providers had left unresolved.
The strongest pattern is intervention after prolonged chasing. Customers report same-day action on a du case pending for nearly two years, resolution within a week after a two-month cancellation struggle, and a refund secured after a three-day complaint. Several also say TDRA followed up with them and kept them informed rather than simply forwarding the case.
Results are not consistent. Other reviewers describe complaints lasting four months to more than a year, outcomes they considered biased toward the provider, and cases closed without a solution. A business customer said six complaints failed to stop overlapping du and Etisalat bills.
Before filing, keep the provider’s case number, bills and supporting documents ready; one review specifically says the complaint number should be printed. Online filing is mentioned as a workable route, including by a non-UAE citizen who received a response on an international number. ae domains and UAEPASS, though the reviews focus overwhelmingly on consumer disputes.