Accurate listings
Several buyers say items matched their descriptions, with one Fendi shoe purchase arriving exactly as described.
The Luxury Closet
Al Quoz
The Luxury Closet is a luxury resale shop in Al Quoz where you can buy or consign pre-loved designer pieces online, including handbags and shoes. Buyers mention accurately described items, careful packaging and a personal concierge service that lets you try a piece before committing.
Reputation Score
4.0
★★★★☆
1,060 ratings
Source: Google Maps
The Good Stuff
Secure packaging
Orders are often reported as neatly wrapped and securely packaged, including international deliveries with tracking updates.
Concierge try-on
The personal concierge service can bring an item for you to try before purchasing, helping reduce return and refund hassle.
Product variety
A loyal buyer highlights a large, regularly refreshed collection spanning fine jewellery, bags, accessories and ready-to-wear.
Fast support
Some customer issues, including a delayed refund, were resolved quickly after escalation and clear follow-up.
Purchase reassurance
A Cartier bracelet arrived with its original box and brand certificate, which helped reassure a buyer purchasing luxury goods online.
Tips for a Better Visit
Read terms. Before consigning, check the terms for authentication charges and penalties; one long-term seller had not noticed these clauses.
Confirm fees. Ask for the commission, markdown rules and return fee in writing before handing over an item, as sellers report changing payouts and fees.
Document condition. Photograph each item immediately before pickup and keep the images, especially if you are consigning shoes or accessories with a specific condition.
Allow customs time. For overseas orders, allow extra time for customs and keep tracking details; one Czech Republic delivery was well communicated but customs caused complications.
Try before buying. Use the personal concierge try-on option where available, since it may help you avoid the return and refund process.
Plan the visit
Practical details
Q East Mall - Shop No 10 - First Al Khail St
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 9:00 AM – 9:00 PM |
| Tue | 9:00 AM – 9:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 9:00 PM |
| Fri | 9:00 AM – 9:00 PM |
| Sat | 9:00 AM – 9:00 PM |
| Sun | 10:00 AM – 9:00 PM |
Popular Mentions
Louis Vuitton wallet
One consignor said a Louis Vuitton wallet was accepted from photos but later raised authentication concerns and a return charge.
Tiffany & Co. bracelet
A seller described a valuation dispute involving a Tiffany & Co. 18k gold bracelet and said the initial offer was far below retail.
Common Concerns
Seller costs
Sellers report substantial commissions, extra fees and declining payouts; one review says the platform kept 70% of an item’s sale.
Return delays
Returns and refunds can take weeks or months, with some customers saying collection appointments were missed and updates were hard to obtain.
Authentication disputes
Reviews describe conflicting authentication outcomes, disputed quality grading and charges when items are rejected as inauthentic.
Inventory delays
Some consignors report items held for extended periods, including a bag or multiple items awaiting return without a clear resolution.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 16,434
Tiffany & Co. bracelet offer
“The initial offer I received was AED 16,434 for a bracelet that currently retails for approximately AED 40,000 at Tiffany & Co”Google review · June 2026
AED 27,425
Comparable bracelet website price
“After I pointed out that The Luxury Closet was advertising a comparable bracelet on its own website for AED 27,425, they increased their offer by only AED 700”Google review · June 2026
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The Bottom Line
The Luxury Closet is a luxury resale shop in Al Quoz for buying and consigning designer pieces. Reviews mention Fendi shoes, Cartier jewellery, handbags and ready-to-wear, with a large collection that is refreshed regularly. The personal concierge service can bring an item to you to try before you commit, a useful way to reduce the risk of a return.
Buyers often praise accurate descriptions, neat packaging, prompt delivery and clear tracking. A Cartier bracelet arrived with its original box and brand certificate, while an international buyer said every shipping step was communicated. Some refunds and purchase issues were also resolved promptly once they reached the right support channel.
The seller experience is much less consistent. Reviews repeatedly flag high commissions, extra return charges, low or changing offers, slow payouts and long waits for items to be returned. Authentication and condition assessments are also disputed by some consignors, including complaints about rejected items and unexpected fees.
Before handing anything over, photograph its condition, request the full fee and markdown terms in writing, and confirm how rejected items will be returned. For overseas purchases, leave room for customs delays.