Expert guidance
Staff regularly explain mattress differences patiently and relate options to sleeping style, comfort and support needs.
The Mattress Store( Dubai Festival City Mall )
Dubai Festival City
The Mattress Store in Dubai Festival City is a specialist retailer where you can compare mattresses and comfort products, including Englander mattresses and mattress protectors. Reviews make the in-store consultation the main draw, with staff often taking time to explain firmness, support and suitability before you buy.
Reputation Score
4.5
★★★★★
363 ratings
Source: Google Maps
The Good Stuff
Product quality
Several customers describe the mattresses and sleep products as comfortable, well made and noticeably better for sleep.
Broad choice
Customers mention firm mattresses, gel mattresses, pillows, protectors and Englander products across different purchases.
Size exchanges
The store has helped customers exchange unsuitable sizes and arrange non-standard mattresses for custom beds.
Smooth deliveries
Some deliveries included live courier updates and quick installation, with one team working quietly around a sleeping baby.
Tips for a Better Visit
Check policies. Before paying, confirm cancellation, refund and credit-note terms in writing, especially for online-exclusive products.
Clarify warranty. Ask exactly what voids the warranty, including bed-base requirements, before delivery and keep the answer documented.
Confirm delivery. Get a precise delivery window and request updates; reviews describe missed dates, late arrivals and slow rescheduling.
Inspect delivery. Compare the delivered mattress with the showroom model and check for defects immediately; one review reported a 7cm sag after a week.
Ask promotions. Ask whether a promotion is running or about to start, since one review says offers differed between branches.
Plan the visit
Practical details
Shop # AT-009, M floor, Near IKEA, Dubai Festival City Mall
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Osim massage chair
The store also sells Osim massage chairs; one customer credited a detailed product explanation with helping them make an informed purchase.
feather pillow
A feather pillow and gel mattress were bought together, with the reviewer describing them as the best they had experienced.
Common Concerns
Warranty confusion
Customers report inconsistent warranty answers between shop staff, customer service and email, making claims difficult to understand.
Sagging complaints
Several reviews describe severe early sagging, including mattresses reported to develop 6–7cm centre depressions within days or weeks.
Refund limits
A customer seeking to cancel an undelivered order four days before delivery was offered a credit note rather than a refund.
Late delivery
Delivery windows were not always respected; one customer waited until 9pm after a scheduled 2–4pm slot.
Branch inconsistency
A review says promotions and offers were not consistently communicated between branches, including upcoming promotions.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
4000 aed
Englander mattress
“If you don’t want to waste 4000 aed to sleep on a defective mattress for 10 days”Google review · June 2025
DXB
LOCAL
LOCAL
The Bottom Line
The Mattress Store in Dubai Festival City is mainly a place to test and compare mattresses, with customers also mentioning mattress protectors, pillows and other comfort products. The strongest reason to visit is the consultation: reviewers describe patient explanations of firmness, support and sleeping-style fit rather than a rushed sales conversation. Englander mattresses appear repeatedly, including one purchase described as locally produced.
There are some useful service wins. A customer received live courier-location updates and quick installation, while another successfully exchanged a soft mattress after back-pain issues. The store has also arranged non-standard mattress sizes for custom beds.
Prices can be attractive during promotions: one review reported an Englander mattress at 4,000 AED after a 50% discount, though that is a past customer example, not a current price. The important caution is after-sales handling. Reviews report centre sagging within one week, hard-to-reach customer care, warranty explanations that differed between channels and refunds being replaced with credit notes.
Delivery has also been late or poorly communicated. Before paying, get cancellation, warranty, base-compatibility and delivery terms in writing, then inspect the exact item on arrival. The in-store advice may be excellent, but the purchase is not entirely risk-free if you need flexible returns or dependable warranty support.