Clear consultation
Staff explain materials, firmness levels and pillow types clearly, helping shoppers choose without pressure to buy the most expensive option.
THE MATTRESS STORE (Ibn Battuta Mall)
Jebel Ali Village
The Mattress Store in Jebel Ali Village is a specialist shop for mattresses and sleep accessories, with customers able to compare different comfort levels in-store. Reviews particularly highlight its detailed consultations and useful choices such as pillows, mattress protectors and bed frames.
Reputation Score
4.7
★★★★★
160 ratings
Source: Google Maps
The Good Stuff
Mattress testing
Customers can try several mattresses before deciding, which is useful when comparing firmness and support for different sleeping preferences.
Custom sizing
The store handles custom-sized mattresses and customised beds; one custom mattress was delivered within a few days.
Fast delivery
Several customers report prompt delivery, including next-day arrangements and a mattress delivered on time for a pregnant customer moving house.
Delivery setup
One delivery team placed the mattress on the bed, confirmed the location beforehand and removed the packaging debris.
Tips for a Better Visit
Request terms. Ask for warranty, return and exchange terms in writing before paying, especially if your bed uses a slatted base.
Check bases. Confirm that your existing bed frame meets the mattress requirements before purchase; one review says a solid base was later required.
Test options. Try several mattresses in the showroom rather than choosing from labels alone, since customers describe testing multiple options before deciding.
Confirm delivery. Get the delivery date confirmed and follow up before the day, as one order was postponed twice with little notice.
Inspect arrival. Check the mattress as soon as it arrives and report visible finishing issues immediately; one customer received a replacement after sending photos.
Plan the visit
Practical details
India Court Extension, Ibn Battuta Mall - The Mattress Store Shop No. IBS-GF-B-G-15
Jebel Ali Village, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Englander mattress
An Englander mattress is specifically mentioned by a customer considering a purchase.
Natures Finest Latex Tight top mattress
A customer singled out this latex tight-top model after receiving help in the store.
mattress with cooling-gel
One review mentions buying a cooling-gel mattress and finding it comfortable.
bed frames
Bed frames are praised for supporting heavy, thick mattresses, including hydraulic-storage designs.
Common Concerns
Warranty disputes
Some customers report mattresses becoming soft, uneven or deeply sunken within months, followed by slow or unsuccessful warranty handling.
Base conditions
A review says warranty and exchange terms involving slatted bases were only received after payment, so the support requirements were not clear upfront.
Delivery delays
A customer reported delivery moving from 19 July to 21 July and then being postponed again at short notice, with calls unanswered.
Uneven service
Although most service feedback is positive, one recent review describes the store manager as angry, impatient and unprofessional.
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The Bottom Line
The Mattress Store at Ibn Battuta Mall is a place to compare mattresses in person rather than buy blind online. Reviews mention Englander and Natures Finest Latex Tight top mattresses, as well as cooling-gel models, pillows and mattress protectors. The strongest recurring theme is the consultation: customers say staff explain firmness, materials and sleeping preferences patiently, and several were encouraged to try multiple mattresses before choosing.
There are useful options beyond the mattress itself. Reviews mention hydraulic-storage bed frames that can support thick, heavy mattresses, customised beds and custom-sized mattresses, including one delivered within a few days. Delivery experiences can be very good: some customers report next-day or prompt delivery, with the team placing the mattress on the bed and removing debris.
The important caution is after-sales support. Several reviews describe mattresses becoming soft, uneven or deeply sunken within three to seven months, with warranty claims taking too long or being rejected. One review says slatted-base restrictions were disclosed only after payment.
Ask for the warranty and return terms in writing, confirm your bed-frame requirements, and get the delivery date clearly documented before you commit.