Wide choice
Customers describe a broad selection of high-quality mattresses, with options across materials and firmness levels.
THE MATTRESS STORE (Umm Suqeim Road)
Al Barsha
The Mattress Store in Al Barsha is a specialist showroom where you can compare mattresses in person, along with comfort-focused pieces such as recliners and massage chairs. Reviews especially value the broad mattress choice and patient, detailed guidance while testing different firmness levels.
Reputation Score
4.5
★★★★★
292 ratings
Source: Google Maps
The Good Stuff
Useful advice
Several reviews say the in-store team explained materials, features and firmness clearly without pressuring customers.
Discounts
Customers buying multiple mattresses reported receiving good discounts and favourable prices.
Massage seating
The showroom also lets customers experience massage seating, which one reviewer described as a distinctly different experience.
Tips for a Better Visit
Test firmness. Try several firmness options in store before deciding; one shopper tested all firm options and chose quickly.
Confirm delivery. Get the delivery date and time confirmed in writing, then reconfirm before disposing of your existing mattress.
Check warranty. Ask how sagging is assessed and what the warranty process requires before paying, as one review cites a 3.8 cm threshold.
Clarify contact. Make sure you understand the after-sales contact route and escalation process; several customers reported unanswered calls and messages.
Allow time. If you visit at a busy moment, allow extra time because one reviewer saw other customers waiting while the store was run by one person.
Plan the visit
Practical details
Shop#1, Umm Suqeim Road, Al Barsha 2
Al Barsha Second - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Firm mattress
A firm mattress is one of the clearly mentioned options, and a customer said they tried it before buying.
Sofa lazy boy
One customer bought a sofa lazy boy as part of a broader comfort-furniture purchase.
Smart bed recliner
A smart bed recliner is specifically mentioned among the store's seating products.
Bodiform gel mattress
One review describes the Bodiform gel mattress as plush and supportive, paired with a high-quality wooden bed.
Common Concerns
After-sales delays
Multiple customers report slow or unanswered follow-up on exchanges, complaints and mattress faults.
Sagging complaints
Some buyers say their mattresses developed significant sinking, including a reported second mattress sinking 3 to 4 fingers deep.
Delivery problems
Reviews describe missed delivery commitments, late proposed time slots and orders that were not promptly rescheduled.
Store queues
One review found service excellent but noted that a single staff member managing the store left other customers waiting.
Return friction
A customer who eventually received help still felt the return and refund process should be simpler and more efficient.
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The Bottom Line
The Mattress Store in Al Barsha is aimed at shoppers who want to try mattresses rather than choose from a screen. Reviews mention a broad range of mattresses, including firm options, plus pillows, mattress covers and toppers. The showroom also carries comfort seating: customers have tried a massage seat, a sofa lazy boy and a smart bed recliner.
The strongest pattern is the in-store advice. Customers describe being guided through materials, firmness and features, with several saying they were able to test options without pressure. Some buyers also mention good prices or discounts, particularly when purchasing several mattresses.
A Bodiform gel mattress is described as plush and supportive in one review. The important caveat is what happens after payment. Several customers report delayed exchanges, unanswered calls or WhatsApp messages, repeated delivery rescheduling and very late proposed delivery times.
Others describe mattresses sinking after purchase, including one reported at 3 to 4 fingers deep. Before ordering, confirm delivery in writing, ask about warranty thresholds and clarify the return or refund process. If you need a mattress urgently, leave extra time rather than relying solely on a promised delivery slot.