Wide choice
The sizeable store gives shoppers plenty of room to browse a broad selection of toys and gifts.
Toys R Us
Dubai Festival City
Toys R Us in Dubai Festival City is a sizeable toy store where families can browse character merchandise, Hotwheels and gifts. Reviews also point to occasional children’s activities such as Giraffe Day, while Blue Rewards can help regular shoppers earn points and discounts.
Reputation Score
4.0
★★★★☆
420 ratings
Source: Google Maps
The Good Stuff
Character toys
Marvel and Disney products make the store useful when you are shopping for a character-themed gift.
Hotwheels range
One reviewer specifically found the Hotwheels collection good, a useful lead for collectors and young car fans.
Gift help
A shopper unsure what to buy for a niece received patient guidance toward a suitable, well-priced toy.
Rewards value
Blue Rewards can build points quickly and provide discounts, giving regular shoppers a way to reduce the bill.
Kids activities
The store has hosted activities such as Giraffe Day, adding something for children beyond simply browsing shelves.
Rare finds
A recent shopper found a rare Bowser Jr plush, suggesting character collectors may uncover unexpected items.
Tips for a Better Visit
Use rewards. Activate Blue Rewards before shopping; one review says points can accumulate quickly and lead to decent discounts.
Check electronics. For electronic toys, inspect the item and keep proof of purchase; one exchanged watch was reported used and faulty.
Inspect bikes. Before a child rides a bike, check the seat and brakes carefully after a review reported both a loose seat and brake failure.
Visit off-peak. If you want to browse comfortably, consider a quieter time because busy periods can make the narrow aisles difficult to navigate.
Check offers. Compare prices and look for promotions: one shopper bought a doll for 99 AED instead of its 299 AED original price.
Confirm wrapping. Ask about gift wrapping before paying, as reviews disagree and recent feedback says it may now be chargeable or unavailable.
Plan the visit
Practical details
1st Floor, Dubai Festival City Mall
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Common Concerns
Safety concern
One child’s bike developed a loose seat and then a brake failure that led to an accident.
Electronics risk
A reviewer reported receiving a used Kidizoom Vtech watch with non-working camera and video functions, then struggled to obtain support.
Higher prices
Several reviews describe the store as more expensive than competing toy shops, so discounts matter.
Cramped aisles
Aisles can feel narrow when busy, particularly around popular sections, and one review calls the Festival City store cramped.
Online delays
An Instashop order was still undelivered after three hours, with the reviewer unable to reach anyone by phone.
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The Bottom Line
Toys R Us in Dubai Festival City is worth considering when you want a broad toy-store browse rather than a quick stop for one generic item. Reviews mention Hotwheels, Marvel and Disney products, a rare Bowser Jr plush, and Hape educational wooden toys. That mix makes it especially useful for character gifts, collectors and children who want to look around themselves.
The store is described as sizeable, with space to roam and occasional activities such as Giraffe Day. It is not consistently easy to navigate, though: narrow aisles can become awkward when the popular sections are busy, and another review calls the branch cramped. Blue Rewards is worth checking before you shop, since one customer said points build quickly and can produce decent discounts.
Prices are often viewed as high compared with other toy shops, so promotions can make a real difference; one reviewer found a doll reduced from 299 AED to 99 AED. Take extra care with bikes and electronic toys. A reported bike brake failure caused an accident, while an exchanged Kidizoom Vtech watch was allegedly used and faulty.
Keep receipts, inspect purchases and confirm the current gift-wrapping policy before paying.