Wide range
The selection covers toys for children of different ages, making it useful when you are shopping without a precise gift in mind.
Toys R Us
Dubai Hills Estate
Toys R Us in Dubai Hills Estate is a toy store with a broad selection for children across age groups. Reviews particularly point to gift-hunting help, LEGO choices, collectible die-cast cars and the hands-on Build-A-Bear experience.
Reputation Score
4.0
★★★★☆
106 ratings
Source: Google Maps
The Good Stuff
Build-A-Bear
The Build-A-Bear experience can include patient guidance, a heart ceremony and help creating a personalised birthday or farewell gift.
Gift guidance
Staff have helped shoppers choose gifts for young children by explaining product features and presenting several suitable options.
LEGO choice
One shopper found a nice variety of LEGO flowers, alongside other new and trending toys.
Die-cast cars
Collectors looking for Hot Wheels and other die-cast vehicles reported many models, collections and brands in-store.
Gift wrapping
A review describes toys being gift-wrapped during a birthday-shopping visit, which is useful when you are buying for an event.
Tips for a Better Visit
Check prices. Before paying, compare the shelf label with the till price and keep a photo if they differ; reviews report unresolved pricing discrepancies.
Bring receipts. If the purchase is a gift, keep the original receipt: one review says a gift receipt allowed exchange only, not a refund.
Inspect toys. Check expensive toys before leaving, since one shopper reported defects in two purchases priced around 450 dhs and 250 dhs.
Confirm payment. For special orders or chargers, use the official checkout and request a receipt rather than transferring money to a personal account.
Ask about wrapping. Ask about wrapping and bag charges before checkout; a review says both were being charged and the paper lacked bows.
Plan the visit
Practical details
Unit 152 - Al Khail Rd
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Lego creator set
A shopper bought a Lego creator set as a gift, alongside a Nerf gun.
Nerf Blaster
A Hasbro representative let a shopper try an unboxed Nerf Blaster before buying, which helped resolve concerns about previous purchases.
Crazy Cart charger
A customer ordered a Crazy Cart charger through the branch, though the payment and receipt handling became a serious concern.
Common Concerns
Limited accessories
Build-A-Bear outfits and accessories were described as somewhat limited, reducing the choices for customising a bear.
Price discrepancies
Shoppers reported differences between phone quotes, shelf labels and till prices, with one LEGO visit ending without a clear explanation.
Receipt rules
Gift recipients may receive an exchange rather than a refund when the original receipt is unavailable.
Service inconsistency
Although many reviews praise helpful employees, others describe rude or inattentive customer service, including a phone call that ended abruptly.
Checkout issues
One review describes a chaotic checkout area, while another alleges a request for cash or transfer to a personal bank account without a receipt.
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The Bottom Line
Toys R Us in Dubai Hills Estate is a practical stop for children’s gifts, especially if you want choice rather than one narrowly focused range. Reviews mention LEGO flowers, LEGO Creator sets, Nerf products and collections of Hot Wheels and other die-cast model cars. The Build-A-Bear area adds a more hands-on option, with reviewers describing heart ceremonies and patient help while children changed their minds.
The store’s strongest pattern is product and gift assistance. Shoppers have been shown several options for a two-year-old, given explanations of product features, helped with rewards-point redemption and even supported with a toy repair or assembly issue. Gift wrapping has also been mentioned.
That said, the experience is not consistently smooth: some customers report inattentive or rude service, a chaotic checkout area and limited Build-A-Bear outfits and accessories. Be careful with the transaction details. Reviews describe shelf, phone and till prices not matching, so check the label before paying.
Bring the original receipt if the purchase may be returned, since a gift receipt was reported to allow exchange only. One serious review also alleged a request for cash or transfer to a personal bank account without a receipt; use the official payment process and ask for proof of purchase. Expensive toys are worth inspecting before you leave.