Gaming setup
Reviewers mention powerful PCs, low ping, fast internet and comfortable seating for PC gaming.
TRUE GAMERS E-Sports Gaming Cafe | Dubai Hills Mall
Dubai Hills Estate
True Gamers is an e-sports gaming cafe in Dubai Hills Mall, Dubai Hills Estate, with 25 PCs, six PS5 consoles and two car simulators. Reviews highlight it as a clean, family-friendly place for playing games such as CS2, enjoying racing equipment or spending time with friends.
Reputation Score
4.9
★★★★★
568 ratings
Source: Google Maps
The Good Stuff
PlayStation
It is a regular spot for children who come specifically to play PlayStation.
Family friendly
Families describe it as comfortable for parents and children, including an 11th-birthday celebration.
Clean venue
One family review found the space consistently clean, well-organized and professional.
Helpful setup
Staff have helped visitors with game logins, account setup and learning controllers.
VIP privacy
The VIP experience was described as clean and easy to log into, with hosts leaving players undisturbed.
Tips for a Better Visit
Check policy. Ask about outside drinks before arriving; one reviewer was later told bringing them inside could cost 15 AED.
Allow setup time. If you are booking a specific game or seat, confirm it is ready first after one reported 20-plus-minute setup wait.
Try an hour. For a casual visit, one reviewer found that an hour was enough time to enjoy the experience.
Plan the visit
Practical details
Al Khail Rd
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
CS2
The PC area was specifically used for playing CS2, with the reviewer praising the atmosphere and PCs.
racing equipment
The venue’s racing equipment gives visitors an alternative to standard PC and console gaming.
Common Concerns
Setup delays
One visit involved a 20-plus-minute wait because games were not downloaded and seats were not arranged properly.
Drink policy
Two reviewers said the outside-drink rule was not clearly signposted or explained at the entrance.
Service tone
A reviewer felt the response to the drink policy was patronising and made them feel unwelcome.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
15 AED
bringing outside drinks inside
“Only after I questioned this was I told that we could have paid 15 AED to bring the drinks inside — information that should have been communicated from the start”Google review · January 2026
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The Bottom Line
True Gamers at Dubai Hills Mall is a computer club for hands-on gaming rather than a place to simply watch esports. You can play on PCs, use the PS5 area, try the racing equipment or book a VIP session. One reviewer specifically enjoyed CS2 on the PCs, while another said the VIP setup was clean, easy to log into and free from interruptions or food-subscription upselling.
The venue has a strong family angle. Parents describe bringing their boys for regular PlayStation visits, and one family held an 11th birthday celebration there with staff keeping the group organised. Reviews also mention a clean, well-arranged space, comfortable chairs, good internet and helpful assistance with game logins, account setup and controllers.
The business lists 25 PCs, six PS5 consoles and two car simulators; bookings are directed through the IZI Play app. There are a couple of practical cautions. One visit involved a wait of more than 20 minutes because games were not downloaded and seats were not ready.
Two reviewers also objected to how the outside-drink policy was communicated; one said they were only later told that bringing drinks inside could cost 15 AED. Ask about that rule and confirm your setup before starting. For a straightforward casual outing, one reviewer found an hour sufficient.