Online choice
The online process lets customers choose their policy, with a quotation link available if payment stalls.
Union Insurance Company
Business Bay
Union Insurance Company is an insurance agency in Business Bay covering products such as health and vehicle insurance, as well as longer-term plans including the Super Secure policy. Reviews show that some customers found purchasing and claim handling straightforward, while investment-plan servicing has been a major source of frustration.
Reputation Score
3.1
★★★☆☆
515 ratings
Source: Google Maps
The Good Stuff
Fast claims
Some customers describe claim filing as quick and easy, with communication throughout the process.
Clear explanations
A customer with health and vehicle cover said the purchase process included clear policy explanations and competitive pricing.
Issue callback
After posting a review, one customer received a callback, guidance about an investment plan and an assurance of direct future contact.
Tips for a Better Visit
Save quotation. If online payment freezes, check your email for the quotation and completion link before restarting the document upload.
Request values. Before surrendering an investment policy, request the current surrender value, account statement and charge breakdown in writing.
Keep records. Keep every email and acknowledgement if a fund or refund request becomes delayed; one reviewer retained all email communication for escalation.
Allow time. Do not assume a car-policy cancellation refund will be quick; one customer waited over two months and eventually visited the office.
Check approvals. For health cover, confirm that necessary tests are approved before treatment; one customer had to follow up extensively after an initial rejection.
Plan the visit
Practical details
Single Business Tower - Sheikh Zayed Rd
Business Bay, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Super Secure policy
The Super Secure policy is the most frequently discussed product, especially in relation to surrender values, fund statements and payout delays.
Super Secure Plan
Customers mention requesting fund evaluations and surrendering the Super Secure Plan, with several reports of delayed responses.
health insurance
Health insurance appears in reviews as a product customers purchased alongside vehicle cover, with mixed feedback on approvals and service.
vehicle insurance
Vehicle insurance customers mention purchasing cover, filing accident claims and requesting refunds after selling or cancelling a car.
fund evaluation request
Fund evaluation requests are mentioned as a way to obtain the current value of a Super Secure Plan.
Common Concerns
Surrender delays
Multiple reviews report waiting 12–14 weeks or considerably longer for Super Secure surrender payments and refunds.
Poor contact
Customers repeatedly describe unanswered calls, emails and WhatsApp messages, sometimes after weeks or months of follow-up.
Unclear deductions
Reviews describe receiving substantially less than paid into Super Secure policies, with charges and surrender values not clearly understood beforehand.
Renewal shock
One health customer reported a renewal quote three times higher than the previous premium, with a vague explanation.
Claim follow-up
A car-accident customer said it was difficult to reach the landline while trying to understand how to process a claim.
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The Bottom Line
Union Insurance Company is an insurance agency in Business Bay where customers can arrange health insurance, vehicle insurance and longer-term plans such as the Super Secure policy. A few recent reviews describe smooth purchasing, clear coverage explanations and claims that were quick and easy, so the basic buying experience can be straightforward for some customers. The important distinction is between ordinary insurance servicing and the investment-linked complaints dominating the feedback.
Super Secure customers repeatedly describe fund statements, valuations, surrender requests and refunds taking 12–14 weeks, four months or even longer. Several say emails and calls went unanswered, while others were passed between departments or had to visit the office in person. Money terms also need careful checking.
Reviewers report receiving less than they paid after surrender, including one account where 80% of total payments was returned, and another where AED 36,000 invested was said to produce AED 22,000. These are customer accounts, not verified outcomes, but they make the charge structure and surrender value worth clarifying before signing. If you are considering a policy, get the fund valuation, deductions, renewal basis and expected payout timeline in writing.
Keep copies of every submission and follow-up. For a straightforward health or motor policy, compare the actual coverage and service response with alternatives rather than relying only on the initial sales explanation.