Accident support
Some customers report prompt coordination of towing, repairs and a rental car after an accident.
Tokio Marine & Nichido Fire Insurance Company
Business Bay
Tokio Marine & Nichido Fire Insurance Company is an insurance provider in Business Bay, with car policies among the services customers discuss most. Reviews show it can arrange towing, repairs and rental cars after accidents, though claims and roadside-assistance communication can be uneven.
Reputation Score
3.4
★★★☆☆
529 ratings
Source: Google Maps
The Good Stuff
Clear updates
One total-loss customer said the roughly two-month process was explained step by step.
Replacement cars
A customer found the Quick Lease replacement car in good condition and the team helpful.
Fast payment
One reviewer described the claim process as smooth, with payment handled faster and status updates provided.
Callbacks
A positive review says the relevant person called back when unavailable and then assisted with the concern.
Tips for a Better Visit
Confirm limits. Before relying on roadside assistance, confirm Dubai and Sharjah limits, towing destinations and garage-only drop-off rules.
Keep receipts. Keep formal receipts for emergency recovery costs; one reviewer said missing paperwork blocked a refund request.
Check rental cover. Ask for the rental-car duration and daily limit in writing before repairs begin; one customer was later told cover stopped at 15 days.
Track approvals. Request written updates on the report, repair approval and expected completion date rather than relying only on phone follow-ups.
Plan the visit
Practical details
Single Business Tower, 3rd Floor - 302 Sheikh Zayed Rd
Business Bay, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Road assistance
Roadside assistance is a recurring part of motor-policy use, but customers report differing explanations of its limits.
AAA towing
AAA towing is mentioned as a recovery provider, with one customer reporting a wait of more than two hours.
Common Concerns
Poor access
Several reviewers describe unanswered calls, long holds and missing callbacks when they need help.
Unclear rules
Roadside-assistance limits were reportedly explained differently by successive call-centre agents.
Approval delays
One repair approval reportedly sat with the company for four weeks, leaving the customer without a car.
Repair quality
A reviewer said accident repairs left black paint spots, an unchanged dent and improperly removed scratches.
Refund delays
A cancelled-policy refund was reportedly still outstanding four months later despite submitted documents.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
70 AED per day
rental car
“On the very next day after the accident, I spoke to a customer service agent who clearly said they would cover the rental cost of 70 AED per day until the car is delivered”Google review · August 2025
DXB
LOCAL
LOCAL
The Bottom Line
Tokio Marine & Nichido Fire Insurance Company is an insurance provider in Business Bay, and car insurance is the main service reflected in these reviews. Customers describe using motor claims, roadside assistance, towing, approved garages and replacement cars after accidents. The business-supplied description also identifies travel, home and medical insurance as part of its wider offering.
The experience is notably mixed. Some customers report that towing, repairs and rental cars were arranged promptly, while others say they waited weeks for garage approvals, updates or a final report. One total-loss claim took around two months but was described as clearly explained from start to finish.
Quick Lease replacement cars received positive comments for condition and helpful service, although another reviewer was unhappy with the vehicle provided and with rental limits. Communication is the main caution. Reviews mention unanswered calls, extended holds, conflicting roadside-assistance instructions and complaints being closed without resolution.
Before buying or claiming, get coverage limits, garage requirements, rental duration and reimbursement paperwork in writing. One customer cited a promised rental allowance of 70 AED per day, but this is a reported policy detail rather than a current price list.