Insurance handling
Several customers found the insurance process smooth, with frequent updates and repairs completed within the promised timeline.
Vertex Auto Service Center LLC
Ras Al Khor Industrial Area - Ras Al Khor Industrial Area 2
Vertex Auto Service Center LLC is an automotive workshop with body repairs in Ras Al Khor Industrial Area - Ras Al Khor Industrial Area 2. Reviews highlight accident and insurance repairs, including a Tesla Model 3 glass-roof replacement, alongside mechanical servicing and major checks.
Reputation Score
4.6
★★★★★
189 ratings
Source: Google Maps
The Good Stuff
Tesla repairs
A Tesla Model 3 owner reported a genuine-parts glass-roof replacement, regular updates and a clean handover with no issues.
24-hour access
Reviews describe a 24-hour workshop, useful for late-evening drop-offs and urgent repairs outside normal working hours.
Fast jobs
Some repairs were notably quick: one insurance-approved fender-bender repair was returned after three days.
Clear quotes
Customers report that staff explained the fault, provided a quote before work and discussed which jobs were not required.
Major servicing
A Nissan Kicks major service included necessary part replacement and thorough checks, with the car reportedly running smoothly afterwards.
Reasonable labour
One customer said the workshop charged only 10 percent labour compared with an agency quote for changing a major part.
Tips for a Better Visit
Get timelines. Ask for a written completion date before leaving the car; one rear repair took three weeks despite being minor.
Inspect handover. Check the bumper, bonnet alignment, warning lights and included documents before accepting the vehicle.
Remove belongings. Take personal items out and document the car’s condition at drop-off, especially for accident repairs.
Confirm quote. Request the price in writing before work begins, as one reviewer reported repeated six-month price increases.
Try late hours. A late drop-off may be practical because reviews describe a 24-hour workshop and overnight major-part work.
Track updates. Agree how progress updates will be shared; communication was praised by some customers but criticised by another.
Plan the visit
Practical details
27 23 St
Ras Al Khor Industrial Area - Ras Al Khor Industrial Area 2, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 10:00 PM |
| Sat | 8:00 AM – 10:00 PM |
| Sun | Closed |
Common Concerns
Repair delays
Turnaround can vary sharply: one rear-accident repair took three weeks despite being described as minor.
Workmanship concern
One customer collected a car with a loose bumper, unsecured parts and a misaligned bonnet after four weeks.
Handover checks
A customer reported missing vehicle documents and a TPMS warning at collection, with concerns about how the complaint was handled.
Cleaning wait
One reviewer said the technical work was good but car cleaning repeatedly took around 1.5 hours.
Price increases
One customer complained that prices had increased again within six months, so confirm the current quote before authorising work.
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The Bottom Line
Vertex Auto Service Center LLC is a body-repair and mechanical workshop in Ras Al Khor Industrial Area - Ras Al Khor Industrial Area 2. You can bring accident-damaged vehicles for body repairs, submit insurance work, book a major service, or use the workshop for Tesla repairs. Reviews also mention mechanical and electrical fault repairs.
Its strongest pattern is hands-on coordination. Customers describe smooth insurance claims, regular progress updates and repairs returned on the promised date. Tesla owners specifically mention a Tesla Model 3 glass-roof replacement using genuine Tesla parts, as well as front-bumper scratch repairs.
The workshop is also described as operating 24 hours, which helped with late-evening or early-morning drop-offs. Turnaround is not consistent, however. One insurance fender-bender was completed in three days, while another rear repair took three weeks and required repeated chasing.
A more serious complaint described a loose bumper, unsecured parts and a misaligned bonnet after a four-week wait. At collection, inspect panel alignment, warning lights, documents and belongings carefully. Get the completion date and quote in writing, and confirm what is included before authorising the work.