Car choice
Customers mention a wide choice of cars, including newer vehicles and booked models that arrived in good condition.
Yelo | يلو
Al Garhoud
Yelo is a car rental agency in Al Garhoud, with a Dubai International Airport Terminal 2 arrivals branch and a broad choice of cars. Reviews highlight clean, well-maintained vehicles on some bookings, while the deposit refund process and customer service deserve careful attention.
Reputation Score
3.1
★★★☆☆
400 ratings
Source: Google Maps
The Good Stuff
Clean vehicles
Several reviews describe the cars as clean, including one customer who found the vehicle very clean and the rental process easy.
Late hours
One long-term customer says the airport operation works 24/7, useful for late arrivals at Terminal 2.
Easy return
A customer described the return as simple, with a ride to departures after handing back the car.
Cash deposit
Customers without a suitable card may be able to leave the security deposit in cash, though refund timing varies in reviews.
Tips for a Better Visit
Document damage. Film and photograph every scratch before leaving the parking area; one customer specifically warned this can help prevent damage disputes.
Confirm refund. Ask for the deposit refund deadline and process in writing before booking, since several customers waited beyond 30 days.
Check insurance. Clarify exactly what full insurance covers at return; one customer with SCDW and zero excess still faced a scratch charge request.
Allow time. Build extra time into airport pickup and return plans, as reviews describe waits of over an hour and crowded rental areas.
Check terminal. If flying from Terminal 3, confirm the return arrangement and extra transfer cost first; one review says there was no T3 drop-off.
Inspect fuel. Check the fuel level and final fuel charge carefully, as one review alleges the company charged for more refuelling than needed.
Plan the visit
Practical details
Terminal 2
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Drop off service
A customer says the service includes drop-off assistance after returning the car.
Full insurance SCDW
One renter selected full SCDW insurance with zero excess, though the review says a minor scratch was still disputed.
Common Concerns
Refund delays
Multiple customers report waiting well beyond the stated 30-day period for security or insurance deposits, sometimes for two or three months.
Pickup waits
A confirmed booking still took over an hour to collect, and another review also reports an hour-long wait for the car.
Damage disputes
Reviews warn that small pre-existing scratches may be attributed to the renter, so the handover condition needs documenting.
Unclear charges
One customer says unexplained fees were added at return and a detailed breakdown was not provided.
Vehicle issues
Reported problems include a failed air conditioner within a week and a car supplied with unresolved tyre issues.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
100 AED
minor scratch charge
“At the return they pretended to find a minor scratch on the plastic wheel cup and asked for a police report or 100 AED”Google review · November 2021
DXB
LOCAL
LOCAL
The Bottom Line
Yelo is a car rental agency in Al Garhoud, with service at Dubai International Airport Terminal 2 arrivals. You can book short-term or monthly rentals, choose from a broad range of cars, and use a drop-off service. Some customers describe newer, clean vehicles and straightforward returns, while others report cars arriving late, in poor condition, or with faults such as a failed air conditioner.
The biggest issue is the security deposit or insurance refund. Reviews mention deposits of 1,000 AED or 1,500 SAR being returned after the promised 30 days, but only after delays of 41 days, two months, or more than three months. A few customers did receive the full amount, including one who paid cash and received it after 30 days, so experiences are not uniform.
Allow plenty of time at the airport: one confirmed booking took over an hour to collect, and the Terminal 1 parking area was described as small and crowded. Before driving away, photograph every scratch, verify the fuel level, check the insurance wording, and get the deposit deadline and return procedure in writing. Terminal 3 flyers should confirm drop-off logistics before booking.