Water Quality
One customer described the water as clean, fresh and hygienically delivered on time.
Al Bayan Purification & Potable Water LLC
Dubai Investment Park
Al Bayan Purification & Potable Water LLC is a bottled-water supplier in Dubai Investment Park, offering household and office orders of large refill bottles alongside retail PET sizes. Reviews also mention water-cooler purchases and app-based ordering, although delivery and account support can be uneven.
Reputation Score
2.9
★★★☆☆
380 ratings
Source: Google Maps
The Good Stuff
Manager Intervention
A responsible manager personally resolved a cooler-maintenance issue immediately after months of delay.
Tips for a Better Visit
Check Coverage. Confirm your delivery area before ordering in the app; one customer was told coverage had changed only after placing an order.
Keep Receipts. Keep the original bottle-deposit receipt, as customers report refund disputes years after purchase when it is missing.
Open Carefully. Open 500 ml bottles slowly over a sink or away from electronics because one customer reported frequent spilling from overfilled bottles.
Check Wallet. After topping up, confirm the balance is posted before relying on it; one AED 200 payment took five days to update.
Allow Time. Do not assume a scheduled or app order will arrive promptly; one weekly customer had to call every week to remind the company.
Plan the visit
Practical details
Dubai Investment Park First - Dubai
Dubai Investment Park First, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 12:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
5gallons
Large refill bottles are a recurring customer use case, including orders made without a dispenser.
water cooler
One customer bought a water cooler from the company along with eight bottles of mineral water.
500 ml bottles
Retail-sized 500 ml bottles are mentioned, though one review flags spilling when their caps are opened.
Al Bayan app
The app is used for placing orders, but customers also report coverage, delivery and reliability problems.
Common Concerns
Delivery Delays
Reviews describe deliveries taking days or weeks, including confirmed orders that never arrived on schedule.
Poor Follow-up
Complaints may be closed without the underlying issue being resolved, leaving customers to chase support repeatedly.
Refund Disputes
Bottle deposits and wallet balances are recurring sources of frustration, especially when customers no longer have old receipts.
Staff Conduct
Several customers report rude or argumentative interactions with delivery staff and call-centre employees.
Bottle Problems
Customers have reported leaking or damaged bottles, plus a sticker found inside a sealed bottle.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
225 dirham
deposit for my 4 bottles
“I canceled my account and requested for my deposit 225 dirham back”Google review · July 2022
30 dhs each deposit
bottles
“All the issue as we purchased the bottles for 30 dhs each deposit”Google review · July 2021
DXB
LOCAL
LOCAL
The Bottom Line
Al Bayan is a bottled-water supplier serving Dubai Investment Park and other UAE areas. You can order large refill bottles, including 5-gallon formats, use a water cooler purchased from the company, or buy smaller 500 ml bottles. App ordering is also mentioned, but the reviews suggest checking that your area is still covered before depending on it.
The strongest positive feedback is about the water itself: one recent customer called it clean, fresh and hygienically delivered on time. Another customer said a manager personally fixed a cooler-maintenance problem immediately, although only after months of waiting. Those examples show that resolution is possible, but they are not the prevailing service story.
Delivery reliability is the main concern. Customers describe orders arriving two days to several weeks late, incomplete deliveries, leaking bottles and weekly schedules that needed repeated reminders. Support complaints include long WhatsApp waits, cases closed without a solution, and difficulty recovering bottle deposits or wallet balances.
Keep old deposit receipts, verify wallet top-ups and inspect bottles on arrival. If you need water urgently, leave plenty of time or compare alternatives before subscribing.