Reliable Refills
Long-term customers describe punctual weekly supply and dependable delivery, including service maintained over several years.
Falcon Bottled Drinking Water - Sodium Free | BPA Free Bottles
Dubai Investment Park
Falcon is a bottled drinking water supplier serving homes, offices and businesses, including customers in Dubai Investment Park. Reviews highlight its 5-gallon BPA-free bottles, scheduled refills and occasional urgent deliveries, though service consistency can vary by area.
Reputation Score
4.4
★★★★☆
346 ratings
Source: Google Maps
The Good Stuff
Clean Water
Customers commonly describe the water as fresh, clean and good-tasting; one also reported receiving a certified third-party quality test.
BPA-Free Bottles
The BPA-free 5-gallon option is specifically praised as excellent, giving customers a clearly identified bottle choice.
Urgent Supply
Reviews mention weekly and urgent deliveries, plus extra bottles being supplied during emergencies without hassle.
Location Changes
The team has helped customers move service between Dubai and Sharjah, including collecting old bottles and refunding unused water.
Ordering App
One customer found the company application helpful for placing an order.
Tips for a Better Visit
Confirm Schedule. Confirm the delivery day and time before relying on the service; some customers say agreed Monday or Thursday slots were missed.
Check Deposit. Before starting a contract, ask how the bottle or insurance deposit will be refunded and what happens when you cancel.
Use Urgent Option. If you run short, ask whether an urgent delivery is available; a customer says weekly and urgent deliveries were provided promptly.
Plan Moves. If you relocate, ask to transfer vouchers and arrange bottle collection; one customer received both during a city move.
Request Testing. For reassurance about water quality, ask whether a current test report is available; one customer received a third-party certified test.
Check Dispenser. If ordering a dispenser, ask about flow speed first: one review says the supplied dispenser took a long time to fill a bottle.
Plan the visit
Practical details
Office 518, Bayan Business Center - Dubai Investment Park - 1
Dubai Investment Park First - Green Community Village, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Common Concerns
Refund Disputes
Some customers report difficulty getting their security or insurance deposit refunded when cancelling service.
Late Deliveries
Several reviews describe missed scheduled days, changing delivery times and repeated calls being needed before water arrived.
Slow Response
A customer said a leaking gallon remained unresolved for two days and that calls and messages received no response.
App Friction
One review says the app did not clearly explain when repayment was due and that orders were sometimes missed despite messages.
Service Tone
A review from Arabian Ranches describes delivery and call-centre interactions as rude and disrespectful, particularly around payment reminders.
DXB
LOCAL
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The Bottom Line
Falcon supplies bottled drinking water for homes, offices and businesses, with customers in Dubai Investment Park and other Dubai communities. The main purchase is the 5-gallon refill service, including a BPA-free bottle option. Reviews also mention weekly and urgent deliveries, and the company application can be used to order.
Water quality is a strong part of the feedback. Customers describe the water as fresh, clean and free of plastic or chemical taste, while one long-term customer requested a report from a third-party certified testing facility. Some customers also say the team has handled extra bottles during emergencies and helped transfer vouchers and collect bottles after a move.
The important caveat is delivery consistency. Many reviewers report punctual service, but others describe missed scheduled days, changing delivery times and repeated calls before a delivery arrived. A leaking gallon was also reportedly left unresolved for two days.
The app has been criticised for unclear repayment reminders. Ask about the security or insurance deposit and refund process before signing up, and confirm the delivery schedule for your specific area. Service experiences appear to differ between communities, so that local check is worth making.