Clear updates
Some service advisers kept customers regularly informed about repair progress and explained the work at handover.
Al-Futtaim Auto Centers - Umm Ramool
Al Garhoud
Al-Futtaim Auto Centers - Umm Ramool is a car repair and maintenance service in Al Garhoud, handling routine servicing and repairs for Al-Futtaim vehicles. Reviews mention minor and major services, brake work, battery replacement and a comfortable waiting area with complimentary coffee.
Reputation Score
3.7
★★★★☆
768 ratings
Source: Google Maps
The Good Stuff
Comfortable waiting
One customer found the waiting area fast and comfortable, with free coffee available.
On-time delivery
Several reviews describe cars being completed within the promised timeline, including a major service delivered on time.
Walk-in help
A customer who arrived without an appointment for a Dodge Charger noise issue said the team addressed it swiftly.
Tips for a Better Visit
Book early. Arrange routine servicing well ahead: one customer was told the first appointment would be 45 days away.
Confirm booking. Reconfirm your appointment before travelling; one online booking was confirmed but not recognised on arrival.
Check handover. Inspect the car before leaving, including the hood, interior and steering, because one customer found a screwdriver under the hood.
Confirm parts. Ask whether replacement parts are compatible and ready before returning; one brake-switch replacement was incompatible.
Allow time. Do not assume a basic visit will be quick: one oil-change appointment was quoted at six to eight hours.
Plan the visit
Practical details
13th St
Umm Ramool, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 12:30 PM, 2:30 PM – 6:00 PM |
| Sat | 8:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Minor service
Routine minor servicing is a common reason customers visit, though reviews differ sharply on turnaround time.
Express service
An express-service package was booked for a morning drop-off, although the customer reported a communication dispute at collection.
Battery change
Battery replacement is mentioned in reviews, including one case where the vehicle reportedly remained at the centre for 11 days.
Common Concerns
Long bookings
Reviews report appointment waits of several weeks, including a first available slot after 45 days.
Weak follow-up
Customers often had to call repeatedly for updates on parts, warranty matters and repair progress.
Repair delays
Some repairs took far longer than expected, including a battery change that kept one car at the centre for 11 days.
Quality concerns
Reviews describe cars returned with unresolved faults, loose parts, scratches or poor finishing after service.
High costs
One major-service customer considered the cost high, while another said regular service costs were almost double those elsewhere.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
950aed
express service
“I was actually shocked today - booked through their service centre for the 950aed express service for 8”Google review · October 2022
1800 AED approx.
major service
“I have sent my car for major service, they have charged 1800 AED approx”Google review · August 2020
DXB
LOCAL
LOCAL
The Bottom Line
Al-Futtaim Auto Centers - Umm Ramool is a car repair and maintenance workshop in Al Garhoud where customers bring vehicles for minor service, major service, brake repairs, battery changes and warranty-related work. The strongest experiences centre on clear communication: some advisers explained what had been done, provided regular repair updates and returned cars on time. The waiting area has also been described as comfortable, with free coffee.
The experience is notably inconsistent, however. Appointment availability has been a recurring problem, with reviews describing waits of three to six weeks or even 45 days for routine servicing. Once cars are accepted, some customers report long delays and repeated unanswered calls; a battery replacement reportedly took 11 days, while another repair stretched to eight weeks.
That matters if you rely on the car daily or need warranty work completed to a deadline. Quality-control complaints are serious rather than cosmetic: reviews mention unresolved brake problems, steering issues, a loose hood and a screwdriver left under it. Check the vehicle carefully before driving away and confirm the exact parts and work completed.
Pricing can also feel high, with one customer reporting approximately 1,800 AED for a major service and another quoting 950 AED for an express service.