Water Quality
Several customers describe the water as clean, fresh, smooth-tasting and suitable for daily use.
Al Shalal Pure Drinking Water LLC
Al Quoz
Al Shalal Pure Drinking Water LLC is a bottled water supplier serving home and office customers from Al Quoz, with delivery across the UAE. Reviews highlight its drinking water bottles, dispenser supply and, for some customers, quick delivery and responsive support.
Reputation Score
3.4
★★★☆☆
430 ratings
Source: Google Maps
The Good Stuff
Fast Response
Some reviewers received quick replies and short-notice delivery arrangements.
On-Time Delivery
A number of customers report punctual deliveries, including smooth scheduled service for homes and businesses.
Clean Bottles
Positive reviews mention clean, hygienic bottles arriving safely and in good condition.
Digital Account
The move from physical coupons to a phone-linked digital account was described as easy to use.
Tips for a Better Visit
Check Bottles. Inspect every bottle at delivery and report leaks immediately; reviews describe repeated damaged bottles and delayed replacements.
Confirm Schedule. Confirm the delivery date and follow up early, since one order remained undelivered after four days of daily follow-ups.
Keep Receipts. Keep the bill for returned bottles: one customer said a bill was required to recover a 15 AED bottle deposit.
Ask Discounts. If you are a regular buyer, ask whether a discount is available; one reviewer specifically requested lower pricing for permanent customers.
Plan the visit
Practical details
29th St
Al Qouz Ind.fourth - Al Quoz, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | 8:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
water bottles
The core offering mentioned throughout the reviews is delivered bottled drinking water for homes, offices and shops.
water dispenser
One business customer specifically mentions receiving a well-maintained dispenser alongside the water supply.
Common Concerns
Leaking Bottles
Multiple customers report repeated deliveries of cracked, punctured or leaking bottles, sometimes even after complaining.
Missed Deliveries
Some orders arrived late or not at all, with reviewers describing waits of more than a week or two weeks.
Refund Delays
Customers report difficulty recovering bottle deposits and account balances, including requests for paperwork.
Poor Communication
Several complaints describe unanswered calls or messages and repeated promises that a delivery was on the way.
Bottle Replacement
Some customers say damaged bottles were not replaced promptly, or were replaced with another damaged bottle.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
15 AED per bottle
bottle deposit
“Whenever I requested extra bottles, they charged me 15 AED per bottle as a deposit”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Al Shalal Pure Drinking Water LLC supplies bottled drinking water for homes, offices and businesses from Al Quoz, with delivery across the UAE. Customers can order water bottles, use a supplied water dispenser and manage orders through either physical coupons or a phone-linked digital account. The strongest positive pattern is service from individual delivery teams: some reviewers describe clean bottles, fresh-tasting water, on-time drop-offs and quick arrangements even at short notice.
The experience is not consistent. A substantial group of recent reviews reports cracked, punctured or leaking bottles, sometimes repeatedly after complaints. Delivery reliability is another concern, with some offices waiting more than two weeks and other customers being told an order was on the way when nobody arrived.
Customer-care follow-up is also described as slow or unresponsive in several cases. If you try the service, inspect bottles before accepting them, confirm the delivery schedule and keep bills and deposit records. This matters because customers have reported difficulty obtaining refunds for returned bottles and account balances; one review says a 15 AED deposit per bottle required a bill for repayment.
The business may suit customers whose local route is running smoothly, but those needing dependable, hands-off supply should verify replacement and refund procedures first.