Water quality
Customers commonly describe the water as fresh, clean, refreshing and good-tasting, with one noting it is lower in sodium than competitors.
Emirates Natural Drinking Water and Emirates Water Factory (5 Gallon)
Al Quoz
Emirates Natural Drinking Water is a bottled-water supplier in Al Quoz, serving homes and offices with 5-gallon containers and smaller bottles such as 500ml and 1.5L sizes. Reviews often praise the clean taste and convenient ordering app, though delivery reliability can vary.
Reputation Score
4.0
★★★★☆
199 ratings
Source: Google Maps
The Good Stuff
Clean bottles
Several reviews mention hygienic, secure packaging and bottles that are easy to remove and replace.
Ordering app
The application is described as user-friendly, with quick ordering and delivery management.
Large orders
One customer reported a timely, smooth experience and specifically recommended the service for large orders.
Fast replacement
A dispenser problem was resolved with a replacement delivered within a day.
Smaller sizes
Reviews mention availability of 1.5L and smaller bottles alongside the regular larger containers.
Tips for a Better Visit
Confirm timing. Before paying in advance, confirm the delivery window and what happens if same-day delivery is missed.
Use the app. Try the application for ordering and delivery management; one review found the process quick and simple.
Check bottles. Inspect bottles when they arrive and report any leakage immediately, as one customer experienced repeated leaks.
Confirm extras. If a dispenser or other item is promised for a bulk order, get the arrangement confirmed before paying.
Keep records. Retain payment proof and order messages, particularly when using advance payment or requesting a refund.
Plan the visit
Practical details
35B Street
Al Qouz Ind.second - Al Quoz, Dubai
| Mon | 7:00 AM – 4:00 PM |
| Tue | 7:00 AM – 4:00 PM |
| Wed | 7:00 AM – 4:00 PM |
| Thu | 7:00 AM – 4:00 PM |
| Fri | 7:00 AM – 4:00 PM |
| Sat | 7:00 AM – 2:00 PM |
| Sun | Closed |
Popular Mentions
5 gallon water
The regular home and office supply is the 5-gallon container, with one family reporting more than two years of use.
500ml bottles
500ml bottles are mentioned as a smaller format ordered alongside 5-gallon containers for a company.
coupon book
Coupon books are used by some customers for repeat deliveries, but reviews advise checking delivery terms before paying in advance.
Common Concerns
Delivery delays
Multiple customers describe orders arriving several days late, including one case where no bottles arrived for more than 12 days.
Advance risk
Some customers say delivery became difficult after buying coupons in advance and advise caution with upfront payment.
Poor coordination
One prepaid same-day order was missed, followed by conflicting messages and a later request for payment again.
Bottle leakage
A customer reported repeated leakage during deliveries in Al Badaa and said the driver did not provide a clear complaints route.
Invoice issue
One company customer received a tax invoice with incomplete details and said the requested correction was refused.
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Natural Drinking Water supplies bottled water for homes and offices in and around Al Quoz. 5L bottles for smaller needs. Customers regularly describe the water as fresh, clean, refreshing and good-tasting, with one long-term user noting no taste or delivery problems for more than two years.
Ordering can be handled through the company application, which reviewers call user-friendly for placing orders and managing deliveries. Clean, secure packaging and bottles that are easy to replace are other practical positives. A past dispenser problem was reportedly resolved with a replacement within a day, and some customers describe large orders as timely and smooth.
Delivery is the important caveat. Alongside many on-time reports, other customers describe waits of five, eight or even more than 12 days, missed same-day orders and unanswered calls. Advance coupon purchases drew particular criticism, and one prepaid customer received conflicting payment information after requesting cancellation.
For a first order, confirm the delivery window, keep payment and chat records, and check bottles for leaks on arrival. If you are buying a bulk package, clarify any promised dispenser or other extras before paying.