Complex diagnostics
An E400 Hybrid transmission fault rejected by two workshops was resolved, along with a software update for other bugs.
Astana - Specialized Mercedes Benz Service Center
Al Quoz
Astana is an independent Mercedes-Benz service center in Al Quoz, handling maintenance, diagnostics and repairs. Reviews are especially useful for owners facing difficult electronic or mechanical faults, including an E400 Hybrid transmission issue and extensive G63 repairs.
Reputation Score
4.5
★★★★★
171 ratings
Source: Google Maps
The Good Stuff
Mercedes expertise
Customers describe technicians using Mercedes WIS procedures and genuine Mercedes-Benz parts for troubleshooting and repairs.
Electronic repairs
A converted E400 Hybrid with non-working functions, especially the AC, was reprogrammed and repaired over three weeks.
G63 recovery
One customer says a G63 flooded to the roof was returned to service with zero errors after six months of use.
Clear updates
For a problematic Maybach, the workshop shared pictures and videos throughout the repair process.
Fast fixes
A rear trunk-opening fault was calibrated and completed within 30 minutes.
Parts choice
Customers may be offered a second-hand or brand-new part, allowing them to choose how much to spend.
Pickup service
One review mentions an organised workshop and a car pick-up and delivery experience.
Tips for a Better Visit
Request updates. For larger repairs, ask whether the team can share progress photos and videos, as one Maybach owner received regular visual updates.
Discuss parts. Ask whether a second-hand or brand-new part is suitable before work begins, since customers have reported being given that choice.
Confirm pricing. Get the inspection scope and price confirmed upfront; one customer reported different prices for a sunroof check.
Check handover. Before leaving, test the battery, sensors and any repaired functions. One customer reported a no-start battery problem after collection.
Allow time. Complex programming work may take time: an E400 Hybrid conversion repair kept one car at the workshop for three weeks.
Use diagnostics. For an intermittent or difficult fault, ask for a proper diagnosis rather than a parts guess; reviews praise targeted troubleshooting.
Plan the visit
Practical details
17 19D Street
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:30 AM – 7:00 PM |
| Tue | 8:30 AM – 7:00 PM |
| Wed | 8:30 AM – 7:00 PM |
| Thu | 8:30 AM – 7:00 PM |
| Fri | Closed |
| Sat | 8:30 AM – 7:00 PM |
| Sun | 8:30 AM – 7:00 PM |
Common Concerns
Higher price
A customer found an S-Class brake repair more expensive than another option, despite leaving confident in the work.
Repeat fault
One C63 visit left a front knocking sound unresolved after multiple visits and over a week at the garage.
Battery issue
One customer reported the car was returned with a discharged battery and would not start again the following day.
Price changes
A customer reported being given different prices during a same-day sunroof inspection visit.
Aftercare gaps
One review says the car was not properly cleaned after major service and later returned with sensors not working correctly.
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The Bottom Line
Astana is an independent Mercedes-Benz service center in Al Quoz for routine maintenance as well as complicated mechanical and electronic repairs. Reviews mention work on an E400 Hybrid transmission, programming after a poor hybrid-to-normal conversion, a G63 with severe flood damage, and a G-Class accident repair. That makes it more relevant to owners with specialist faults than to someone simply looking for a quick wash or general workshop.
The strongest practical theme is communication. Customers describe clear explanations, WhatsApp updates, and pictures or videos during larger jobs. There is also a reported choice between second-hand and brand-new parts, which can help you set a repair budget before authorising work.
Smaller jobs can be quick too: one rear-trunk calibration was completed within 30 minutes. There are cautions. One S-Class owner found the brake work more expensive than elsewhere, while another reported changing prices for a sunroof inspection.
A separate C63 review describes an unresolved knocking sound, incomplete reassembly and an alignment issue after repeated visits. Check the estimate, confirm exactly what will be tested, and inspect battery, sensors and repaired functions at handover. Pickup and delivery are mentioned positively, but should be confirmed when booking.