Airport access
The office is in the airport car park and one review says it is open 24 hours, useful for late arrivals.
Avis Rent A Car - Dubai International Airport - Terminal 3 - Arrival Parking
Al Garhoud
Avis Rent A Car at Dubai International Airport Terminal 3 gives arrivals a convenient place to collect rental cars, with reviews mentioning models such as the Hyundai Accent and Nissan X-Trail. Service can be helpful and efficient, but vehicle availability, waiting times and post-rental charges deserve careful checking.
Reputation Score
3.5
★★★★☆
557 ratings
Source: Google Maps
The Good Stuff
Maintained cars
A Hyundai Accent rented for an Oman trip was described as smooth, comfortable and well-maintained throughout.
Quick returns
Some customers report very fast drop-offs, including one completed in two minutes.
Helpful support
Reviews include staff explaining the rental agreement, local driving information and Dubai navigation.
Problem solving
One customer received a new replacement car matching the booking, delivered to their hotel after an initially messy start.
Tips for a Better Visit
Bring cards. Bring the valid driving licence and the credit card used for the booking; one review specifically highlights both.
Allow time. Build in extra time at pickup and return: one customer waited more than two hours for a car that was not ready.
Check insurance. Confirm whether insurance is optional before paying; one customer says the desk incorrectly presented full coverage as mandatory.
Document charges. Ask for written evidence of any traffic fine before accepting an additional charge; one renter was ignored for two months.
Inspect vehicle. Photograph existing dents, scratches, cleanliness and fuel level before leaving, as renters reported disputes over damage and fuel.
Confirm category. Reconfirm the exact model or category at pickup, since multiple bookings were replaced with smaller or different cars.
Plan the visit
Practical details
Terminal 3 Airport Rd
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Nissan X-Trail
The Nissan X-Trail appears as a booked SUV, although the customer says it was unavailable on arrival.
MG X5
An MG X5 was supplied as a replacement when the booked Nissan X-Trail was unavailable.
Common Concerns
Car mismatch
Several renters say their reserved category was unavailable and they were offered smaller, different or poorly prepared vehicles.
Deposit delays
Refunds were reported as taking months, including a 3,000 AED security deposit still outstanding after six months.
Extra charges
Customers report unexplained or duplicate Salik, parking and traffic-fine charges after returning the car.
Long waits
Pickup and return can be slow: reviews mention waits of 40 minutes, over an hour and even two hours.
Insurance pressure
One renter was told full coverage was required, then learned at return that it was optional.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3,000 AED
security deposit
“I booked a vehicle in advance, paid via debit card as required, and arrived to pick up the car only to be blindsided by an outrageous, undisclosed **3,000 AED deposit** that was NEVER mentioned during the booking process”Google review · April 2025
$900
rental
“My rental was $900 which I paid up front”Google review · September 2025
DXB
LOCAL
LOCAL
The Bottom Line
Avis Rent A Car’s Terminal 3 desk is an airport option for arrivals who want to collect a vehicle in Al Garhoud, with reviews covering everything from a Hyundai Accent used for an Oman trip to a Nissan X-Trail booking. The branch is in the airport car park, and one reviewer says it operates 24 hours. The upside is uneven but real.
Some customers describe clean, well-maintained cars, quick pickup and a two-minute drop-off; others say staff helped with local driving tips, navigation setup or a replacement delivered to their hotel. Review examples include the Hyundai Accent, Nissan X-Trail and MG X5, though availability is a recurring concern. That concern is the main reason to approach carefully.
Multiple renters arrived to find their booked category unavailable, sometimes receiving a smaller or poorly prepared car instead. Waiting times range from 20 minutes to more than two hours, and one family waited for temporary vehicles after two SUVs were unavailable. Several reviews also report delayed security-deposit refunds, duplicate or unexplained Salik, parking and traffic charges, and difficulty getting evidence or replies.
Before leaving, confirm the exact car category, fuel level, insurance, deposit and fee policy in writing. Bring the booking card and a valid driving licence, photograph the car and fuel gauge, and leave extra time for the return.