New vehicles
A Ford Territory booking arrived as a brand-new 2026 model with only 18,000 km on it.
Enterprise Rent-A-Car
Al Garhoud
Enterprise Rent-A-Car is an airport-focused car rental option for visitors in Al Garhoud, with vehicles ranging from Ford Territory SUVs to large family cars. Reviews also mention paid hotel collection, plus quick handovers and returns when the branch is running smoothly.
Reputation Score
4.4
★★★★☆
674 ratings
Source: Google Maps
The Good Stuff
Easy returns
Several customers describe returns as quick, with a brief inspection and little paperwork or fuss.
Hotel collection
The paid collection service can pick you up directly from your hotel, with one review describing a prompt, seamless pickup.
Family SUVs
The Ford Expedition eight-seater was described as spacious enough for passengers and family luggage.
Free upgrades
Customers reported receiving a higher vehicle class at no extra charge, including an upgrade from a medium car to a new SUV.
Feature handover
Handover staff sometimes take time to explain the vehicle’s features, useful if you are unfamiliar with the car.
Tips for a Better Visit
Inspect fuel. Photograph the car inside and out and confirm the fuel level before leaving; one customer expected a full tank but received a quarter tank.
Bring credit. Bring an accepted credit card and confirm the payment rules first, as one review says debit and Mastercard were not accepted.
Allow time. Build extra time into airport pickup and return plans; one renter spent about 50 minutes waiting before driving away.
Confirm seats. If travelling with children, reconfirm child-seat availability before arrival; a pre-booked seat request reportedly took three hours to fulfil.
Track fines. Keep proof of any traffic fine you pay and clarify the process with the branch, since one customer reported the same fine being charged again.
Get contacts. Before setting off, verify a working direct number for roadside help or urgent issues; one customer found calls, emails and WhatsApp unanswered.
Plan the visit
Practical details
Dubai International Airport Terminal 3 - 154 Airport Rd
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Maserati Grecale
A 10-day Maserati Grecale rental was described as a fast pickup and drop-off experience with a shiny, brand-new car.
Child seat
Child-seat setup is available, though one review says a pre-booked request took three hours at pickup.
Common Concerns
Long waits
Airport service can be very slow: reviews mention waits of 50 minutes, over an hour and more than two hours.
External location
One airport review says there may be no agent at the terminal, leaving customers to carry luggage outside to an external office.
Card errors
A customer reported three people being charged twice and being told to dispute the duplicate charges.
Deposit delays
Some customers reported waiting two weeks or more for the AED 3,000 deposit to be returned and receiving no response.
Vehicle failures
One renter reported a transmission failure, followed by delayed roadside assistance and a replacement vehicle.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,000
deposit
“Deposit of only AED 1,000 ($275), provided that you purchase full coverage insurance of AED 35 ($10) per day”Google review · April 2025
AED 35 ($10) per day
full coverage insurance
“Deposit of only AED 1,000 ($275), provided that you purchase full coverage insurance of AED 35 ($10) per day”Google review · April 2025
DXB
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The Bottom Line
Enterprise Rent-A-Car is an airport-focused rental option for visitors in Al Garhoud, with cars ranging from Ford Territory SUVs to an eight-seat Ford Expedition. Reviews also mention paid hotel collection, so you can arrange pickup from your hotel instead of making your own way to the branch. The strongest pattern is vehicle condition and straightforward handovers.
Customers describe clean, new cars, quick paperwork, easy returns and occasional free upgrades. One Ford Territory booking arrived as a 2026 model with 18,000 km, while another renter found a Maserati Grecale shiny and brand new. Handover staff are also often praised for explaining car features and helping with luggage.
Airport timing is less consistent. Some pickups were quick, but others took 50 minutes, over an hour or more than two hours; one customer waited three hours for pre-booked child seats. There are also complaints about an external airport location and carrying luggage, so confirm the terminal process before landing.
Read the rental conditions carefully. Reported issues include an AED 3,000 deposit, delayed refunds, duplicate traffic-fine charges, card errors, vehicle substitutions and slow email or roadside responses. Inspect the car and fuel level before leaving, and confirm the accepted card, insurance excess, child-seat availability and emergency contact route.