Clean cars
Several reviews describe vehicles as clean, ready and in good condition at pickup.
Hertz - Dubai Airport Terminal 3
Al Garhoud
Hertz at Dubai Airport Terminal 3 is a car rental counter serving arrivals who need a vehicle for business or holidays. Reviews point to clean cars, occasional upgrades and, when the desk is running smoothly, quick pickup and return in Al Garhoud.
Reputation Score
4.2
★★★★☆
2,241 ratings
Source: Google Maps
The Good Stuff
Quick pickup
One customer without a booking left with a car in less than 15 minutes.
Car upgrades
Customers with reservations sometimes received an upgraded vehicle at no extra cost.
Clear terms
A reviewer valued the clear explanation of vehicle options, insurance and return rules.
Flexible swaps
When an SUV or smaller car did not suit the customer, staff arranged an alternative vehicle.
Smooth returns
Repeat renters report easy returns, and one reviewer said the card deposit dropped off quickly.
Car selection
Reviews mention a broad choice of vehicles, including options for families and business trips.
Tips for a Better Visit
Book online. Book online if possible: one review says this helped secure deals and discounts.
Document damage. Walk around the car, note marks staff missed, and record them on video before taking the keys.
Check features. Confirm connectivity and camera equipment before leaving; one Fortuner had cable-only CarPlay and no reverse camera.
Allow time. Build in extra airport time, especially at busy hours, because reviews describe a single open counter and lengthy queues.
Plan the visit
Practical details
Terminal 3 Arrivals Parking Area
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Toyota RAV4
A customer expecting a Honda CR-V or comparable model received a nearly new Toyota RAV4 instead.
Toyota Fortuner
One customer pre-booked a Toyota Fortuner for a 10-day holiday and later reported equipment limitations.
GPS
GPS-equipped vehicles are mentioned as an option for business travel.
Carplay
Check compatibility before pickup: one vehicle’s CarPlay required a cable and later needed replacement.
Complimentary upgrade
A complimentary upgrade was described as part of a smooth rental experience.
Common Concerns
Long waits
Pickup can take 45 minutes or more, particularly when only one counter is processing rentals.
Car availability
One customer reported waiting more than three hours without receiving a booked car.
Manual paperwork
A repeat renter said documents were recopied manually and the process felt long each time.
Basic features
Some vehicles may lack expected equipment; one 2023 model had no reverse camera.
Vehicle condition
One reviewer said the car arrived late and filthy, although an alternative was provided.
DXB
LOCAL
LOCAL
The Bottom Line
Hertz at Dubai Airport Terminal 3 is a practical place to book or collect a rental car for a Dubai trip, with examples ranging from a Toyota RAV4 and Toyota Fortuner to SUVs and family vehicles. Reviews also mention GPS-equipped cars, complimentary upgrades, and staff explaining insurance and return rules clearly. The strongest pattern is good service when operations are flowing: several customers received clean, ready cars quickly, one without a booking left in under 15 minutes, and repeat renters describe smooth returns.
An upgrade or an alternative vehicle was arranged when the booked car did not suit luggage or preferences. The branch is in Al Garhoud, and one review says it is accessible by Metro. The caution is airport timing.
Multiple reviews describe 45-minute waits, a line that barely moved, or more than three hours without a car; another frequent renter says documents were recopied manually each time. Busy periods can therefore change the experience considerably. Before driving away, inspect every panel, photograph or video existing marks, and confirm features: one Fortuner had cable-only CarPlay and no reverse camera, while a separate complaint about later damage and fees makes careful documentation especially worthwhile.
Online booking was reported to bring deals and discounts, but compare the vehicle’s actual specification with what you need.