Good Vehicles
Some customers received clean, reliable cars, including a Nissan Sunny in good working condition and an SUV described as clean.
Avis Rent a Car UAE - Dubai International Airport - Terminal 1- Arrivals
Al Garhoud
Avis Rent a Car UAE at Dubai International Airport Terminal 1 provides airport car hire for arrivals, including everyday models such as the Nissan Sunny and SUV rentals. The branch is in Al Garhoud and is worth considering when a smooth handover and clean, well-maintained vehicle line up—though reviews show service consistency can vary.
Reputation Score
3.2
★★★☆☆
210 ratings
Source: Google Maps
The Good Stuff
Easy Returns
Several reviews describe drop-off as quick or seamless, with one customer receiving the security deposit promptly after return.
Fast Handover
One customer was directed to the car within 15 minutes after completing the paperwork.
Oman Support
A customer travelling to Oman received corrected insurance documents needed for the border crossing.
Tips for a Better Visit
Allow Time. Build in substantial pickup time, especially after a flight; one review reports a three-hour wait at Terminal 1.
Check Category. Confirm the exact vehicle category at the counter and challenge any upgrade charge if the reserved car is unavailable.
Check Paperwork. Read the final agreement before signing; one customer found an upgrade total far above the verbal quote.
Document Return. Keep the return receipt, inspection record and fuel evidence because customers report later fuel and timing disputes.
Confirm Cards. Check the payment rules before arriving: one customer with debit cards was told that only credit cards were accepted.
Plan Parking. Allow extra time and expect luggage handling when moving from arrivals to the rental parking area.
Plan the visit
Practical details
Arrival, Terminal 1 - Airport Rd
Al Garhoud, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
car seats
Child car seats are available to book, but reviews warn that they may not be present at Terminal 1 pickup.
Avis President's Club
A customer referenced Avis President's Club status when discussing branch service and account benefits.
full insurance coverage
Customers mention purchasing full insurance coverage, with one dispute involving a minor incident and an allegedly unclear police-report requirement.
Common Concerns
Long Queues
Pickup can be very slow, with reviews describing waits from around an hour to three hours and only one employee serving the counter.
Category Changes
Multiple customers say reserved cars were unavailable, leading to downgrades or pressure to pay more for another category.
Deposit Delays
Several customers report waiting weeks or months for deposits, including one case that remained unresolved for five months.
Billing Disputes
Reviews describe disputed fuel charges, later credit-card charges and refunds that took months to process.
Car Seats
Families booking child seats reported that the seats were unavailable at the airport and had to be sourced from other terminals.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
100 AED/day
upgrade
“The counter offered a 100 AED/day upgrade (which is about $27/day), but when I was handed the paperwork, the all in cost was about $1300 USD in total”Google review · March 2025
3000aed
deposit for the rental period
“Honestly the process was smooth, but having to put a deposit of 3000aed down for the rental period was a bit extreme”Google review · May 2024
742dhs
new right front tire
“I paid for the new tire and hope that the rental company will refund the cost of the replacement tire, which is 742dhs”Google review · May 2024
DXB
LOCAL
LOCAL
The Bottom Line
Avis Rent a Car UAE at Dubai International Airport Terminal 1 is an airport pickup point for short-term rentals, with reviews mentioning the Nissan Sunny, SUVs and cars prepared for travel to Oman. When the booking and vehicle are ready, the experience can be straightforward: one customer reached the car within 15 minutes, while another described a smooth drop-off and prompt security-deposit return. The bigger concern is consistency.
Several customers arrived to find their reserved category unavailable, sometimes being offered a downgrade or a more expensive replacement. Pickup delays range from a frustrating wait at a lightly staffed counter to a reported three-hour process. The parking area can also be awkward to reach with luggage, and returning a car involves navigating tight airport parking.
Families should confirm child-seat availability before travelling; two reviews describe seats missing at the airport and being sourced from other terminals. Customers planning Oman trips should also verify permits and insurance paperwork in advance. Billing and deposits deserve close attention.
Reviews mention disputed fuel charges, later credit-card charges and deposits held for weeks or months, although another customer received a deposit back in under a week. Photograph the car, retain the inspection and return documents, and check every line of the final agreement before signing.