Quick Handover
Several reviews describe fast, efficient pickup, including a seven-day rental handed over with the booked car.
Hertz - Dubai Airport Terminal 1
Al Garhoud
Hertz - Dubai Airport Terminal 1 is a car rental service in Al Garhoud for visitors collecting a vehicle after landing. Reviews highlight quick handovers, clean cars and useful help choosing options such as GPS, though some bookings have involved long waits or vehicle substitutions.
Reputation Score
4.1
★★★★☆
1,634 ratings
Source: Google Maps
The Good Stuff
Clear Explanations
Staff are often praised for explaining rental terms, the vehicle and handover details clearly before departure.
Clean Cars
Some customers received cars described as clean, fresh-smelling and close to new.
Flexible Help
A customer arriving without a reservation found the issue resolved quickly, with follow-up before leaving.
GPS Choice
For a month-long rental, staff helped one customer choose an available option that included the required GPS.
Smooth Returns
One review reports a smooth return process and refund of the main deposit.
Tips for a Better Visit
Allow Time. Build extra time into airport pickup; one customer waited three hours for a prepaid reserved car.
Verify Model. Before leaving, confirm the car matches the reserved model; one Corolla Cross Hybrid booking became a standard Corolla Cross.
Inspect Interior. Check cleanliness and missing parts at handover, since a booked car was reportedly delivered dirty, smoky and incomplete.
Request Invoice. Ask for the invoice before or soon after payment and follow up promptly if it does not arrive.
Check Features. Test key functions before setting off; one customer later reported window, reverse-sensor and starting problems.
Confirm Charges. Review your final statement and ask for an explanation of any extra amount; one return produced an unexplained AED 72.45 charge.
Plan the visit
Practical details
Dubai International Airport, Terminal 1
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Urban Cruiser
The Urban Cruiser was mentioned as a booked vehicle that was handed over quickly and matched the reservation.
Corolla Cross Hybrid
A Corolla Cross Hybrid reservation was specifically mentioned, although that customer received a standard Corolla Cross instead.
Free Upgrade
One tired long-haul arrival reported receiving a free upgrade during the rental process.
Common Concerns
Long Waits
Pickup delays range from about an hour to three hours, even for cars reserved and paid for in advance.
Booking Mismatch
One online reservation was missing from the system, and a Corolla Cross Hybrid was replaced with a standard Corolla Cross.
Dirty Vehicles
Some customers reported dirty interiors, including a booked car delivered with smoke smell and missing parts.
Invoice Problems
A customer said two rentals were charged to their card but invoices still had not arrived after three calls and an email.
Vehicle Failure
One Toyota developed performance and electronic issues before stopping completely, leading to a difficult exchange across terminals.
DXB
LOCAL
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The Bottom Line
Hertz - Dubai Airport Terminal 1 is a convenient airport car-rental desk for collecting a vehicle after arrival in Al Garhoud. Customers use it for ordinary rentals and longer bookings, with reviews also mentioning GPS-equipped options, free upgrades and specific vehicles such as the Urban Cruiser and Corolla Cross Hybrid. When the handover works well, it can be impressively quick: one customer received the same Urban Cruiser booked for seven days, while others described clean, fresh-smelling cars and clear explanations of the terms.
The experience is not consistently smooth. Several recent reviews report waits of an hour and a half, two and a half hours or even three hours, including for prepaid reservations. Problems have included reservations not appearing correctly, cars being unavailable or substituted, and interiors arriving dirty or smelling of smoke.
One vehicle later developed performance and electronic faults and eventually would not start, requiring an exchange across terminals. Before leaving, check the model, interior, equipment and basic functions carefully. 45 charge, while another said invoices never arrived after three calls and an email.
If timing matters, allow a generous airport buffer rather than planning a tight onward connection.