Fountain Views
Outdoor tables can face the Dubai Fountain and Burj Khalifa, giving the meal a genuine view advantage.
Black Tap Craft Burgers & Shakes Dubai Mall
Downtown Dubai
Black Tap Craft Burgers & Shakes Dubai Mall is a hamburger restaurant in Downtown Dubai built around burgers and oversized Crazy Shakes. Reviews make the outdoor seating a draw for Burj Khalifa and fountain views, while the Philly Burger and Dubai Chocolate Crazy Shake are two standout orders to consider.
Reputation Score
4.4
★★★★☆
2,594 ratings
Source: Google Maps
The Good Stuff
Thick Patties
Several reviews describe substantial patties; one says the Cuban patty was twice as thick as the bread.
Philly Favourite
The Philly Burger gets especially strong feedback, including one review calling it the best burger they had tried.
Shareable Shakes
The large Crazy Shakes are substantial desserts: one reviewer found a single shake enough for two to three people.
Gluten-Free Help
A reviewer said the team was helpful with a gluten-free order and found the food excellent.
Good Wings
The Korean BBQ Wings are described as tender, juicy and well-seasoned, making them a strong alternative to burgers.
Refillable Drinks
One recent review specifically notes that drinks are refillable, alongside a generous fries portion.
What to Eat at Black Tap Craft Burgers & Shakes Dubai Mall How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Black Tap Craft Burgers & Shakes Dubai Mall, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
Foods and drinks mentioned in reviews of Black Tap Craft Burgers & Shakes Dubai Mall, ranked by positive reviews minus negative reviews. Zero-score items have no net positive feedback; their labels distinguish neutral-only from mixed feedback.
Food 2
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Cuban burger Net +2
“Philly burger was delicious + Cuban burger is also very good + Nice staff + If you can find tables outdoor, you’d get the fountains and Khalifa Tower views + All burgers come with pickles and fries as the side”
Positive 2Negative 0
Review excerpts
“Philly burger was delicious + Cuban burger is also very good + Nice staff + If you can find tables outdoor, you’d get the fountains and Khalifa Tower views + All burgers come with pickles and fries as the side”February 2026
“Amazing burgers. My Cuban's meat patty was two times thicker than the bread. Great taste too. Generous portiion of fries. Refillable drinks. Service was so-so, but the food was great.”February 2026
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Philly burger Net +2
“I don’t usually get excited about burgers, but Black Tap completely changed that. I tried the Philly Burger and I can honestly say it was the best burger I’ve ever had – absolutely out of this world in flavour, texture, and overall experience. Every bite was perfection.”
Positive 2Negative 0
Review excerpts
“I don’t usually get excited about burgers, but Black Tap completely changed that. I tried the Philly Burger and I can honestly say it was the best burger I’ve ever had – absolutely out of this world in flavour, texture, and overall experience. Every bite was perfection.”June 2025
“Philly burger was delicious + Cuban burger is also very good + Nice staff + If you can find tables outdoor, you’d get the fountains and Khalifa Tower views + All burgers come with pickles and fries as the side”February 2026
Honorable mentions (22)
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Bbq burger Net +1
“I had the BBQ burger, BBQ chicken, and sweet potatoes. Everything was absolutely delicious!”
Positive 1Negative 0
Review excerpts
“I had the BBQ burger, BBQ chicken, and sweet potatoes. Everything was absolutely delicious!”March 2025
-
Bbq chicken Net +1
“I had the BBQ burger, BBQ chicken, and sweet potatoes. Everything was absolutely delicious!”
Positive 1Negative 0
Review excerpts
“I had the BBQ burger, BBQ chicken, and sweet potatoes. Everything was absolutely delicious!”March 2025
-
Buttermilk fried chicken tenders Net +1
“Their chicken items such as the Korean BBQ Wings and Buttermilk Fried Chicken Tenders are furthermore delicious, tender, juicy, and well-seasoned.”
Positive 1Negative 0
Review excerpts
“Their chicken items such as the Korean BBQ Wings and Buttermilk Fried Chicken Tenders are furthermore delicious, tender, juicy, and well-seasoned.”February 2026
-
Caesar salad Net +1
“The Caesar salad is an absolute must-try, we loved it. 10/10 🥗💯”
Positive 1Negative 0
Review excerpts
“The Caesar salad is an absolute must-try, we loved it. 10/10 🥗💯”January 2026
-
Chicken strips Net +1
“Despite that the burger, chicken strips & milkshake was perfection 🤤 Would definitely recommend the milkshakes 🙌🏻”
Positive 1Negative 0
Review excerpts
“Despite that the burger, chicken strips & milkshake was perfection 🤤 Would definitely recommend the milkshakes 🙌🏻”March 2025
-
Cotton candy one Net +1
“Great place to eat.. the shakes are amazing the cotton candy one and the snickers were delicious.”
Positive 1Negative 0
Review excerpts
“Great place to eat.. the shakes are amazing the cotton candy one and the snickers were delicious.”August 2024
-
Crazy shakes Net +1
“The crazy shakes looked overwhelming after such a hearty meal but ended up being the perfect end to the meal, not overly sweet nor heavy.”
Positive 1Negative 0
Review excerpts
“The crazy shakes looked overwhelming after such a hearty meal but ended up being the perfect end to the meal, not overly sweet nor heavy.”February 2026
-
Crazyshakes Net +1
“The CrazyShakes were a true indulgence, visually stunning and incredibly tasty.”
Positive 1Negative 0
Review excerpts
“The CrazyShakes were a true indulgence, visually stunning and incredibly tasty.”June 2023
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Crispy chicken burger Net +1
“I'd recommend their crispy chicken burger, full of flavour and a great crunch.”
Positive 1Negative 0
Review excerpts
“I'd recommend their crispy chicken burger, full of flavour and a great crunch.”February 2021
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Golf burger Net +1
“We also had the golf burger which was great. Wings are great too.”
Positive 1Negative 0
Review excerpts
“We also had the golf burger which was great. Wings are great too.”November 2024
-
Guacamole and chips Net +1
“The guacamole and chips were also good for snacking.”
Positive 1Negative 0
Review excerpts
“The guacamole and chips were also good for snacking.”December 2025
-
Halal burger Net +1
“Nicely juicy halal burger, loved it to the most.”
Positive 1Negative 0
Review excerpts
“Nicely juicy halal burger, loved it to the most.”January 2022
-
Korean bbq chopped salad Net +1
“Korean BBQ chopped Salad 10/10 ⭐️”
Positive 1Negative 0
Review excerpts
“Korean BBQ chopped Salad 10/10 ⭐️”May 2024
-
Korean bbq wings Net +1
“Their chicken items such as the Korean BBQ Wings and Buttermilk Fried Chicken Tenders are furthermore delicious, tender, juicy, and well-seasoned.”
Positive 1Negative 0
Review excerpts
“Their chicken items such as the Korean BBQ Wings and Buttermilk Fried Chicken Tenders are furthermore delicious, tender, juicy, and well-seasoned.”February 2026
-
Snickers Net +1
“Great place to eat.. the shakes are amazing the cotton candy one and the snickers were delicious.”
Positive 1Negative 0
Review excerpts
“Great place to eat.. the shakes are amazing the cotton candy one and the snickers were delicious.”August 2024
-
Sweet potato fries Net +1
“Also, every time i get a burger here it is always on point + must always get the sweet potato fries. perfect combo!”
Positive 1Negative 0
Review excerpts
“Also, every time i get a burger here it is always on point + must always get the sweet potato fries. perfect combo!”January 2025
-
Sweet potatoes Net +1
“I had the BBQ burger, BBQ chicken, and sweet potatoes. Everything was absolutely delicious!”
Positive 1Negative 0
Review excerpts
“I had the BBQ burger, BBQ chicken, and sweet potatoes. Everything was absolutely delicious!”March 2025
-
The gulf burger Net +1
“the gulf burger 10/10 ⭐️ so juicy and fresh”
Positive 1Negative 0
Review excerpts
“the gulf burger 10/10 ⭐️ so juicy and fresh”May 2024
-
Vegan burgers Net +1
“Food- We had vegan burgers..It was good..black beans pasty..tasted good but had to order side as no french fries complimentary.”
Positive 1Negative 0
Review excerpts
“Food- We had vegan burgers..It was good..black beans pasty..tasted good but had to order side as no french fries complimentary.”November 2022
-
Mac and cheese Net 0
Mixed feedback
“I had the mac and cheese the portion is small but just right if you want something light.”
Positive 1Negative 1
Review excerpts
“I had the mac and cheese the portion is small but just right if you want something light.”December 2025
-
Tacos Net 0
Mixed feedback
“The taco starter is a nice little snack.”
Positive 1Negative 1
Review excerpts
“The taco starter is a nice little snack.”August 2024
-
Truffle burger Net 0
Mixed feedback
“Easily best burger in Dubai!! Specially for my truffle lovers, you must try the truffle burger. Regardless of the one you choose though, the meat is really what makes it so special - fresh and deliciously rich.”
Positive 1Negative 1
Review excerpts
“Easily best burger in Dubai!! Specially for my truffle lovers, you must try the truffle burger. Regardless of the one you choose though, the meat is really what makes it so special - fresh and deliciously rich.”November 2024
Drinks 4
-
Choc malt shake Net +1
“Burger patties were nice and chunky and well cooked and the choc malt shake was also pretty delicious.”
Positive 1Negative 0
Review excerpts
“Burger patties were nice and chunky and well cooked and the choc malt shake was also pretty delicious.”February 2026
-
Dubai chocolate crazy shake Net +1
“I had the Dubai Chocolate Crazy Shake, and it was a dessert, a drink, and a full-on chocolate fantasy all in one – rich, indulgent, and delicious.”
Positive 1Negative 0
Review excerpts
“I had the Dubai Chocolate Crazy Shake, and it was a dessert, a drink, and a full-on chocolate fantasy all in one – rich, indulgent, and delicious.”June 2025
-
Lotus milkshake Net +1
“The only good thing we had there was the milkshake. We ordered the Lotus milkshake and that was delicious.”
Positive 1Negative 0
Review excerpts
“The only good thing we had there was the milkshake. We ordered the Lotus milkshake and that was delicious.”February 2024
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Shake Net +1
“The shake was good though.”
Positive 1Negative 0
Review excerpts
“The shake was good though.”December 2022
What to Avoid (6)
Food 5
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3 Time awardwinning champ burger Net −1
“Burger was decent, tried the "3 time awardwinning Champ burger" but personally couldnt really taste the award... Ive had way better.”
Positive 0Negative 1
Critical review excerpts
“Burger was decent, tried the "3 time awardwinning Champ burger" but personally couldnt really taste the award... Ive had way better.”April 2026
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Bt cheese fries Net −1
“We had to order the fries and the side house salad so we decided to order BT cheese fries which wasn't a generous portion considering the price.”
Positive 0Negative 1
Critical review excerpts
“We had to order the fries and the side house salad so we decided to order BT cheese fries which wasn't a generous portion considering the price.”January 2024
-
Falafel burger Net −1
“Very bad experience in Dubai mall branch Got well done falafel burger when we asked for medium.”
Positive 0Negative 1
Critical review excerpts
“Very bad experience in Dubai mall branch Got well done falafel burger when we asked for medium.”March 2026
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Korean bbq salad Net −1
“We had a salad, 2 burgers and their specialty fries: the Korean bbq salad was not generously rich with the ingredients except for the fired onion and lettuce but the dressing was amazing.”
Positive 0Negative 1
Critical review excerpts
“We had a salad, 2 burgers and their specialty fries: the Korean bbq salad was not generously rich with the ingredients except for the fired onion and lettuce but the dressing was amazing.”January 2024
-
Vegan burger Net −1
“However, the bun of the vegan burger contains milk, which is not suitable for those following a vegan diet. If offering a vegan burger, it is essential to ensure that no dairy ingredients are included.”
Positive 0Negative 1
Critical review excerpts
“However, the bun of the vegan burger contains milk, which is not suitable for those following a vegan diet. If offering a vegan burger, it is essential to ensure that no dairy ingredients are included.”February 2025
Drinks 1
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Ice pepsi Net −1
“The ice pepsi was a glass full of ice. So asked to just have have half the ice in the glass, returned with no ice in the glass.”
Positive 0Negative 1
Critical review excerpts
“The ice pepsi was a glass full of ice. So asked to just have have half the ice in the glass, returned with no ice in the glass.”October 2023
Tips for a Better Visit
Sit Outside. Choose outdoor seating if the fountain show and Burj Khalifa view are a priority.
Share Shakes. Order one Crazy Shake for two or three people; reviewers found the portions substantial enough to share.
Check Doneness. Repeat your requested burger doneness when ordering and check it promptly, as several diners received the wrong cook.
Check The Bill. Review the bill before paying: one falafel burger was initially charged at twice the menu price.
Book Groups. For a larger party, call ahead; one group of seven booked by phone on the same day.
Allow Time. Build in extra time if you are on a schedule, since one burger order took 35 minutes to arrive.
Plan the visit
Practical details
دبي مول، - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 11:00 AM – 12:00 AM |
| Tue | 11:00 AM – 12:00 AM |
| Wed | 11:00 AM – 12:00 AM |
| Thu | 11:00 AM – 12:00 AM |
| Fri | 11:00 AM – 1:00 AM |
| Sat | 11:00 AM – 1:00 AM |
| Sun | 11:00 AM – 12:00 AM |
Common Concerns
Slow Service
Service can drag: one burger order took 35 minutes, and another review also found the service slow.
Price Concerns
Some diners consider the burgers expensive for their taste and say better burgers are available at the same price.
Doneness Errors
Multiple reviews report burgers arriving at the wrong doneness, including a well-done order served medium.
Weak Mac Cheese
The mac and cheese was called bland and described as an unappealing pile of goop by one diner.
Vegan Bun
The vegan burger bun contains milk, so diners following a vegan diet should verify the ingredients before ordering.
DXB
LOCAL
LOCAL
The Bottom Line
Black Tap is a burger-and-shake stop in Downtown Dubai, with indoor and outdoor seating beside the Dubai Mall fountain. The outdoor tables are the main draw: diners can watch the fountain show with Burj Khalifa in view. It is worth considering when the setting matters as much as the meal.
The menu’s clearest attractions are the Philly Burger, Cuban burger, Korean BBQ Wings and oversized Crazy Shakes. Reviews describe the patties as juicy and substantial, while the wings are praised for being tender and well-seasoned. The shakes are closer to full desserts than ordinary drinks; one is easily enough to share between two or three people.
The Dubai Chocolate and Lotus versions both receive specific praise. Portions can be filling, and several reviewers mention fries arriving with burgers, although others say sides must be ordered separately. Gluten-free ordering has been handled helpfully, but the vegan bun contains milk, so ingredient checks matter.
The mac and cheese is less consistent, with one diner finding it bland. Service ranges from attentive and fast to disorganised and slow, including a reported 35-minute wait for burgers. Check doneness and the bill before settling in, particularly if timing or dietary details are important.
Prices are viewed as reasonable by some for the fountain setting and high by others for the food.