Fountain view
Outdoor seating looks across to the Dubai Fountain and Burj Khalifa, making the setting a major part of the visit.
Five Guys
Downtown Dubai
Five Guys is a made-to-order hamburger restaurant in Downtown Dubai, known here for customizable burgers, generous fries and thick milkshakes. The Dubai Mall branch is especially appealing if you want to eat outdoors with a view of the Dubai Fountain and Burj Khalifa while shopping.
Reputation Score
4.3
★★★★☆
6,358 ratings
Source: Google Maps
The Good Stuff
Custom toppings
You can build the burger around your preferences, with reviewers highlighting the choice of 15 toppings.
Free peanuts
Complimentary salted peanuts give you something to snack on while waiting for the order.
Drink refills
Several reviews mention self-service soda refills, plus free ketchup refills at the branch.
Milkshakes
The milkshakes are a strong draw, with chocolate, strawberry, vanilla and Lotus biscuit flavours all receiving positive mentions.
What to Eat at Five Guys How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Five Guys, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Five Guys got the most positive mentions in user reviews. Check them out!
Food 4
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Cheeseburger Net +6
“Their cheeseburger is freshly prepared right in front of you, and every bite is pure perfection. The patty is juicy, the cheese melts beautifully, and together they just melt in your mouth. You can truly taste the quality and freshness in every bite.”
Positive 6Negative 0
Review excerpts
“Their cheeseburger is freshly prepared right in front of you, and every bite is pure perfection. The patty is juicy, the cheese melts beautifully, and together they just melt in your mouth. You can truly taste the quality and freshness in every bite.”November 2025
“Burgers at its best !!! Do have cheese burgers if u prefer it not to be dry ! The portion is good and tasty too.”November 2025
-
Peanuts Net +4
“They also have all you can eat peanuts in their restaurants which is also a nice touch.”
Positive 4Negative 0
Review excerpts
“They also have all you can eat peanuts in their restaurants which is also a nice touch.”October 2021
“The complimentary peanuts were a delicious bonus and a nice touch while waiting for our order.”April 2025
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Beef hot dog Net +3
“We ordered one cheese burger and one beef hot dog. The taste was good.”
Positive 3Negative 0
Review excerpts
“We ordered one cheese burger and one beef hot dog. The taste was good.”October 2025
“The burgers are always amazing, and the location right by the Burj Khalifa makes it even better. Service was super fast, and everything we had the burger, fries, and hot dog was just perfect. Definitely hits the spot every time!”October 2025
-
Cajun fries Net +2
“The milkshake, Cajun fries, and cheeseburger are always top-notch for a fast food chain.”
Positive 2Negative 0
Review excerpts
“The milkshake, Cajun fries, and cheeseburger are always top-notch for a fast food chain.”June 2025
“We opted for the cheeseburger with double patty, mayo, ketchup, pickles, grilled onions and grilled mushrooms along with cajun fries, vanilla milkshake and coca-cola. Cheeseburger is their bestseller. I know the burger looks dry but trust me, this burger was juicy, cheesy and tasty. Fresh fillings too. Cajun fries were really good. Crispy from the outside and soft from the inside. The quantity is less but it’s filling.”January 2022
Honorable mentions (14)
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Fries with seasoning Net +1
“Fries with seasoning are tasty too.”
Positive 1Negative 0
Review excerpts
“Fries with seasoning are tasty too.”December 2025
-
Hand-cut fries Net +1
“Their hand-cut fries were crispy on the outside, fluffy inside, and generously portioned (as always with Five Guys!).”
Positive 1Negative 0
Review excerpts
“Their hand-cut fries were crispy on the outside, fluffy inside, and generously portioned (as always with Five Guys!).”April 2025
-
Little cheese burger Net +1
“Pro Tip: Try the Little Cheese Burger and go for the Small Size Fries. The quantity is a lot and you just don’t want to waste such amazing food.”
Positive 1Negative 0
Review excerpts
“Pro Tip: Try the Little Cheese Burger and go for the Small Size Fries. The quantity is a lot and you just don’t want to waste such amazing food.”April 2022
-
Lotus biscuit flavor Net +1
“Haven't tried the burger but the milkshake is superb, especially the Lotus biscuit flavor 😋 What I loved about their service is that they offer other free additionals like peanuts, drink, and ketchup refills”
Positive 1Negative 0
Review excerpts
“Haven't tried the burger but the milkshake is superb, especially the Lotus biscuit flavor 😋 What I loved about their service is that they offer other free additionals like peanuts, drink, and ketchup refills”December 2023
-
Milkshakes Net +1
“Five guys do the best milkshakes, period.”
Positive 1Negative 0
Review excerpts
“Five guys do the best milkshakes, period.”November 2023
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Regular fries Net +1
“Best burger 🍔 ever, the meat is super yummy, the fries 🍟 is crispy and tasty, it’s a bit expensive than what we expect, the cheese burger was 44 and the regular fries 23 AED . I have tried the milkshake it was absolutely great.”
Positive 1Negative 0
Review excerpts
“Best burger 🍔 ever, the meat is super yummy, the fries 🍟 is crispy and tasty, it’s a bit expensive than what we expect, the cheese burger was 44 and the regular fries 23 AED . I have tried the milkshake it was absolutely great.”July 2020
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Rib eye steak Net +1
“I visited 5Guys a few days ago for dinner and ordered a rib eye steak. It was crazy good. The server was so kind to suggest the perfect cut and glaze with it.”
Positive 1Negative 0
Review excerpts
“I visited 5Guys a few days ago for dinner and ordered a rib eye steak. It was crazy good. The server was so kind to suggest the perfect cut and glaze with it.”May 2026
-
Seasoned fries Net +1
“The seasoned fries are a must-try!!!🥹 they are incredibly tasty and full of flavor, definitely choose that option. The portions are generous, everything feels fresh, and you can really tell the quality of the ingredients.”
Positive 1Negative 0
Review excerpts
“The seasoned fries are a must-try!!!🥹 they are incredibly tasty and full of flavor, definitely choose that option. The portions are generous, everything feels fresh, and you can really tell the quality of the ingredients.”January 2026
-
Shakes Net +1
“A must try if you are ever in Dubai, or even in Dubai Mall. From the peanuts to the smallest menu they have but the taste is amazing!! Try their shakes too, you'll just want more of it.”
Positive 1Negative 0
Review excerpts
“A must try if you are ever in Dubai, or even in Dubai Mall. From the peanuts to the smallest menu they have but the taste is amazing!! Try their shakes too, you'll just want more of it.”July 2025
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Signature salted fries Net +1
“The signature salted fries are the best.”
Positive 1Negative 0
Review excerpts
“The signature salted fries are the best.”April 2022
-
Small size fries Net +1
“Pro Tip: Try the Little Cheese Burger and go for the Small Size Fries. The quantity is a lot and you just don’t want to waste such amazing food. If you have a big appetite then of course go for the regular size.”
Positive 1Negative 0
Review excerpts
“Pro Tip: Try the Little Cheese Burger and go for the Small Size Fries. The quantity is a lot and you just don’t want to waste such amazing food. If you have a big appetite then of course go for the regular size.”April 2022
-
Spicy fries Net +1
“But the highlight for me is the spicy fries!!! They are sooo good.”
Positive 1Negative 0
Review excerpts
“But the highlight for me is the spicy fries!!! They are sooo good.”November 2022
-
Spicy red sauce Net +1
“Their sauces are amazing and unique — I tried a spicy red sauce with a vinegary taste, and it was truly exceptional.”
Positive 1Negative 0
Review excerpts
“Their sauces are amazing and unique — I tried a spicy red sauce with a vinegary taste, and it was truly exceptional.”May 2025
-
Strawberry milkshakes Net +1
“Strawberry milkshakes are just divine.”
Positive 1Negative 0
Review excerpts
“Strawberry milkshakes are just divine.”January 2025
Drinks 1
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Vanilla milkshake Net +1
“Loved their vanilla milkshake too. It was thick and creamy.”
Positive 1Negative 0
Review excerpts
“Loved their vanilla milkshake too. It was thick and creamy.”January 2022
What to Avoid (1)
Drinks 1
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Milk shake Net −1
“milk shake is extremely sugary i couldn't handle it”
Positive 0Negative 1
Critical review excerpts
“milk shake is extremely sugary i couldn't handle it”December 2025
Tips for a Better Visit
Choose outdoors. Ask for outdoor seating if you want the full Burj Khalifa and fountain-show view.
Order small fries. For a lighter order, try the Little Cheese Burger with Small Size Fries; reviewers say the portions can be substantial.
Avoid peak times. Plan around the busy Dubai Mall periods if you want a shorter wait or an easier time finding a table.
Order first. At busy times, check the seating policy before settling in: one review says customers must order before sitting.
Add cheese. If you prefer a less dry burger, one reviewer specifically recommends choosing a cheeseburger.
Plan the visit
Practical details
Rd., Unit TDG - LG-102, The Dubai Mall - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Common Concerns
High prices
Multiple reviewers consider the meal expensive, with one reporting AED 100 for a meal.
Long waits
The Dubai Mall branch can be crowded, creating queues and making a table difficult to find.
Uneven service
Service reviews range from friendly and efficient to complaints about rudeness, ignored requests and poor assistance.
Food inconsistency
Some customers found burgers dry or buns structurally weak, while others described the food as juicy and fresh.
Sugary shakes
The milkshake can be too sweet for some tastes.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 33
Little Cheeseburger
“- _Burgers_: Choose from Little Cheeseburger (AED 33) to Cheeseburger (AED 38), with customizable toppings”Google review · November 2025
AED 38
Cheeseburger
“- _Burgers_: Choose from Little Cheeseburger (AED 33) to Cheeseburger (AED 38), with customizable toppings”Google review · November 2025
DXB
LOCAL
LOCAL
The Bottom Line
Five Guys in Downtown Dubai is a casual, made-to-order burger stop inside The Dubai Mall, with its biggest draw being the terrace overlooking the Dubai Fountain and Burj Khalifa. You can customise a burger with up to 15 toppings, add fries, and finish with a thick milkshake. The location works well as a shopping break, especially when the fountain show is running.
The food has a split but mostly favourable review record. Customers often describe the burgers as fresh, juicy and satisfying, while the fries are praised for their crisp texture, seasoning and unusually generous portions. Cajun fries, cheeseburgers and hot dogs all receive specific mentions.
Complimentary peanuts and drink or ketchup refills add value, although several reviewers still consider the overall meal expensive. Timing matters. This is a busy Dubai Mall branch, and reviews mention queues, crowded seating and noise, so an off-peak visit should be more comfortable.
Outdoor tables offer the best view but may be competitive. Service is inconsistent: many customers describe friendly, efficient staff, while others report rude responses or requests being ignored. A few burgers were also reported as dry or poorly assembled, and one customer found the milkshake overwhelmingly sugary.
Expectations and pricing are worth weighing against the view.