Juicy burgers
The Double ShackBurger stands out for its two juicy Angus beef patties.
Shake Shack
Downtown Dubai
Shake Shack is a counter-serve hamburger restaurant in Downtown Dubai, with familiar fast-food classics such as the ShackBurger, chicken sandwich and frozen custard. Its Dubai Mall branch is worth considering for a quick meal near the indoor waterfall, though prices and crowding can affect the experience.
Reputation Score
4.5
★★★★★
8,414 ratings
Source: Google Maps
The Good Stuff
Quick orders
One visit had the food arriving in less than five minutes, useful when you are between mall stops.
Chicken option
The chicken sandwich was praised for its generous sauce and lettuce, with well-tasting chicken.
Spacious seating
The branch has been described as spacious and clean, making it workable for sitting, working or unwinding.
Waterfall setting
The location is next to the waterfall, giving a mall meal a more distinctive setting.
Vegetarian choice
The portobello mushroom burger provides a substantial vegetarian alternative to the beef and chicken options.
What to Eat at Shake Shack How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Shake Shack, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Shake Shack got the most positive mentions in user reviews. Check them out!
Food 1
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Smoke shack burger Net +2
“The shack burger was quite underwhelming. However, the smoke shack burger was very tasty. The fries were average too. The place was very crowded.”
Positive 2Negative 0
Review excerpts
“The shack burger was quite underwhelming. However, the smoke shack burger was very tasty. The fries were average too. The place was very crowded.”May 2025
“Wow really tasty burger!! I went for smoke shack - it has chopped bit spicy capsicum. Really tasty👍also like how they have like in US ketchup, mayo, mustard outside in big jars (or how you call them😅) - press and get as much as you need.”July 2023
Honorable mentions (15)
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Burger Net +1
“The burger was made from a portobello mushroom steak dipped in a batter and deep fried. It was really delicious and not as heavy as i thought. It might not be a healthy meal but it was a great option and very tasty.”
Positive 1Negative 0
Review excerpts
“The burger was made from a portobello mushroom steak dipped in a batter and deep fried. It was really delicious and not as heavy as i thought. It might not be a healthy meal but it was a great option and very tasty.”August 2025
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Cheese burger Net +1
“If you choose Cheese Burger, I recommend the double patty as it’s more tasty.”
Positive 1Negative 0
Review excerpts
“If you choose Cheese Burger, I recommend the double patty as it’s more tasty.”September 2022
-
Cheeseburger Net +1
“I love a good cheeseburger and these guys know what they're doing with the double shackburger with two juicy Angus beef patties.”
Positive 1Negative 0
Review excerpts
“I love a good cheeseburger and these guys know what they're doing with the double shackburger with two juicy Angus beef patties.”May 2026
-
Chicken burger Net +1
“The chicken burger had a really special sauce.”
Positive 1Negative 0
Review excerpts
“The chicken burger had a really special sauce.”August 2021
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Chicken nuggets Net +1
“Our first meal after arrival. We had chips and chicken nuggets. The most beautiful nuggets I have had so far... Order on the tablets at the front of the shop. Sit down and wait for the order to arrive.”
Positive 1Negative 0
Review excerpts
“Our first meal after arrival. We had chips and chicken nuggets. The most beautiful nuggets I have had so far... Order on the tablets at the front of the shop. Sit down and wait for the order to arrive.”October 2022
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Chicken sandwich Net +1
“The chicken sandwich had a great amount of sauce and lettuce and the chicken had a nice taste to it.”
Positive 1Negative 0
Review excerpts
“The chicken sandwich had a great amount of sauce and lettuce and the chicken had a nice taste to it.”May 2026
-
Cookies and cream ice cream Net +1
“Classic taste still intact, and experience made better with Aura discounts. Love love their cookies and cream ice cream! And special mention to ms Trexy and the rest of rhe crew for serving us well”
Positive 1Negative 0
Review excerpts
“Classic taste still intact, and experience made better with Aura discounts. Love love their cookies and cream ice cream! And special mention to ms Trexy and the rest of rhe crew for serving us well”July 2026
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Double shackburger Net +1
“I love a good cheeseburger and these guys know what they're doing with the double shackburger with two juicy Angus beef patties. Even when you've had your full... You start dreaming of your next visit and your next bite”
Positive 1Negative 0
Review excerpts
“I love a good cheeseburger and these guys know what they're doing with the double shackburger with two juicy Angus beef patties. Even when you've had your full... You start dreaming of your next visit and your next bite”May 2026
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Fire hot chicken jalapeño stake Net +1
“Tried Fire hot chicken jalapeño stake as well as beef burger, both were too good.”
Positive 1Negative 0
Review excerpts
“Tried Fire hot chicken jalapeño stake as well as beef burger, both were too good.”June 2024
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Mango passion fruit cooler Net +1
“I wanted less sugar. Barbra was so helpful she gave me a sample to taste. Voila I made a decision. Mango passion fruit cooler it is. I highly recommend it if you like less sugar.”
Positive 1Negative 0
Review excerpts
“I wanted less sugar. Barbra was so helpful she gave me a sample to taste. Voila I made a decision. Mango passion fruit cooler it is. I highly recommend it if you like less sugar.”July 2025
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Pistachio ice cream Net +1
“The cappuccino was smooth and just right, and the pistachio ice cream? So creamy and full of flavor, not too sweet.”
Positive 1Negative 0
Review excerpts
“The cappuccino was smooth and just right, and the pistachio ice cream? So creamy and full of flavor, not too sweet.”May 2025
-
Portobello mushroom steak Net +1
“The burger was made from a portobello mushroom steak dipped in a batter and deep fried. It was really delicious and not as heavy as i thought. It might not be a healthy meal but it was a great option and very tasty.”
Positive 1Negative 0
Review excerpts
“The burger was made from a portobello mushroom steak dipped in a batter and deep fried. It was really delicious and not as heavy as i thought. It might not be a healthy meal but it was a great option and very tasty.”August 2025
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Shackburger Net +1
“Absolutely fantastic experience at Shake Shack Dubai Mall. The burgers were juicy, perfectly cooked, and packed with flavor, especially the ShackBurger, which hit every note from the soft bun to the crispy edges of the patty.”
Positive 1Negative 0
Review excerpts
“Absolutely fantastic experience at Shake Shack Dubai Mall. The burgers were juicy, perfectly cooked, and packed with flavor, especially the ShackBurger, which hit every note from the soft bun to the crispy edges of the patty.”February 2026
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Smocky bbq burger double patty Net +1
“The burgers are yummy, I had the smocky bbq burger double patty this time. It hit the spot, it was all meat and just the right size.”
Positive 1Negative 0
Review excerpts
“The burgers are yummy, I had the smocky bbq burger double patty this time. It hit the spot, it was all meat and just the right size.”July 2025
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Truffle burger Net +1
“First time trying truffle burger and it never disappoint. Thank you kabayan rica also for serving well”
Positive 1Negative 0
Review excerpts
“First time trying truffle burger and it never disappoint. Thank you kabayan rica also for serving well”February 2026
Drinks 4
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50/50 Drink Net +1
“The 50/50 drink was also great as it added a nice flavor without being too sweet.”
Positive 1Negative 0
Review excerpts
“The 50/50 drink was also great as it added a nice flavor without being too sweet.”May 2026
-
Cappuccino Net +1
“The cappuccino was smooth and just right, and the pistachio ice cream? So creamy and full of flavor, not too sweet.”
Positive 1Negative 0
Review excerpts
“The cappuccino was smooth and just right, and the pistachio ice cream? So creamy and full of flavor, not too sweet.”May 2025
-
Chocolate pistachio shake Net +1
“The Chocolate Pistachio Shake, exclusive to Dubai, has received praise for its velvety texture and generous pistachio topping, offering a luxurious twist to the traditional shake experience.”
Positive 1Negative 0
Review excerpts
“The Chocolate Pistachio Shake, exclusive to Dubai, has received praise for its velvety texture and generous pistachio topping, offering a luxurious twist to the traditional shake experience.”May 2025
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Passion fruit mojito Net +1
“Just wow burgers....yummy angus, pretty heavy filling, amazing passion fruit mojito. The truffle sauce was also good Definitely recommend.”
Positive 1Negative 0
Review excerpts
“Just wow burgers....yummy angus, pretty heavy filling, amazing passion fruit mojito. The truffle sauce was also good Definitely recommend.”September 2025
What to Avoid (1)
Food 1
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Shack burger Net −1
“The shack burger was quite underwhelming. However, the smoke shack burger was very tasty. The fries were average too. The place was very crowded.”
Positive 0Negative 1
Critical review excerpts
“The shack burger was quite underwhelming. However, the smoke shack burger was very tasty. The fries were average too. The place was very crowded.”May 2025
Tips for a Better Visit
Try double. If ordering a cheeseburger, consider the double patty; one reviewer found it tastier than the single version.
Allow time. Plan for roughly five to ten minutes for preparation, even though another visit was served in under five.
Taste drinks. If you prefer less-sweet drinks, ask to sample options before choosing; one reviewer settled on the mango passion fruit cooler.
Vegetarian order. Ask about the vegetarian burger if you want something meat-free; it uses a battered, deep-fried portobello mushroom steak.
Expect crowds. A quieter visit may be easier outside busy periods, since one reviewer found the branch very crowded.
Use condiments. For extra control over your burger, ketchup, mayo and mustard are available outside in large dispensers.
Plan the visit
Practical details
Dubai Mall - 1st Floor - next to Waterfall
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
High pricing
Several reviews consider the burgers expensive, particularly when portions or extras are taken into account.
Crowded visits
The branch can become very crowded, which may make finding a seat less straightforward.
Small burgers
One review found the burgers juicy and tasty but on the small side.
Sticky tables
A negative visit specifically mentioned tables and chairs feeling sticky, so cleanliness may not always feel consistent.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 40
Shake Stack and Double Cheese Burger
“The Shake Stack and Double Cheese Burger costs AED 40 (Dubai Dirham) respectively”Google review · September 2022
DXB
LOCAL
LOCAL
The Bottom Line
Shake Shack’s Dubai Mall branch is a counter-serve burger spot in Downtown Dubai, useful for a casual meal while exploring the mall. Reviews highlight the Double ShackBurger, Smoke Shack, chicken sandwich and thick frozen treats, with the indoor waterfall nearby adding a recognisable backdrop. The food is usually described as fresh, juicy and flavourful.
The chicken sandwich gets credit for its sauce and lettuce, while the portobello mushroom burger gives vegetarians a genuinely substantial alternative. Fries, milkshakes and ice cream also receive positive mentions. Service can be impressively quick: one order arrived in under five minutes, although another reviewer allowed five to ten minutes for preparation.
There are trade-offs. Burgers are repeatedly described as pricey, and one customer found the portions small. The branch can get crowded, and a separate complaint mentioned sticky-feeling tables and chairs, so the dine-in experience is not perfectly consistent.
If you are ordering a cheeseburger, the double patty is worth considering; for drinks, ask to sample options if you prefer less sugar. Overall, it suits shoppers wanting a familiar, fast burger near the waterfall, provided the price and busy mall setting work for you.