Claims App
The app lets customers upload reimbursement forms and check claim status and hospital coverage.
DAMANA - Saudi Arabian Insurance Company B.S.C. (c) - Dubai Branch
Business Bay
DAMANA - Saudi Arabian Insurance Company B.S.C. (c) - Dubai Branch is an insurer in Business Bay covering health and motor needs. Reviews point to a particularly useful claims app, while some customers also praise smooth reimbursement processing and clear follow-up on missing documents.
Reputation Score
3.1
★★★☆☆
192 ratings
Source: Google Maps
The Good Stuff
Reimbursements
Several reviews describe reimbursement claims as quick, easy to submit and supported by follow-up when documents are missing.
Health Cover
One customer said health cover paid for emergency appendicitis treatment, tests, laparoscopic surgery and medicines after discharge.
Motor Training
A motor underwriting training session was described as clear, with fast confirmation of offline approvals.
Helpful Support
Some customers report prompt explanations of claim details, document requirements and pending issues.
Quick Repair
At least one vehicle-accident review reports very fast repair after assistance with the claim.
Tips for a Better Visit
Use App. Submit reimbursement forms through the app so you can track claim status and hospital coverage in one place.
Check Documents. Ask what documents are needed before submitting; reviews say the team follows up when information is missing.
Confirm Limits. Before using an out-of-network clinic, confirm the payable amount and network rules, especially for expensive dental work.
Allow Time. For a motor claim, allow extra time for approval and keep following up; one customer waited five days just for approval.
Track Follow-up. Keep written records of calls and emails and request a clear next step, since several reviews mention promised callbacks that never came.
Plan the visit
Practical details
U Bora Towers - Commercial Tower - 32nd Floor, Office 3203
Business Bay, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
SAICO Health Damana
This health insurance product is mentioned in connection with covering emergency surgery, tests and post-discharge medicines.
insurance repair
A motor-claim review mentions quick approval of an insurance repair after a later follow-up.
Common Concerns
Approval Delays
Motor-accident claim approvals are repeatedly described as taking days, weeks or months.
Poor Contact
Some customers report unanswered calls and emails, including nearly two weeks without an email response.
Slow Settlement
One total-loss case reportedly took more than three months to receive payment, with a promised transfer fee still unpaid.
Coverage Limits
An out-of-network root-canal claim was approved for only AED 300 against a reported procedure cost of AED 1,600.
Roadside Help
A full-coverage customer said roadside assistance claimed to have attended but left while the immobile car remained stuck.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 520
transfer fee
“On top of that, they promised to pay the AED 520 transfer fee, which was not even paid at the time of car payment”Google review · January 2026
DXB
LOCAL
LOCAL
The Bottom Line
DAMANA in Business Bay provides health and motor insurance, with reviews focusing most heavily on reimbursement claims, accident approvals and the digital claims process. The app is useful for uploading forms, checking claim status and viewing hospital coverage. Some customers also describe reimbursement submissions as intuitive, with follow-up when documents or information are missing.
Health coverage has worked well for at least one reviewer during a serious emergency: SAICO Health Damana covered consultations, laboratory tests, laparoscopic appendicitis surgery and medicines after discharge. Motor underwriting is another named service, and a training session was praised for explaining the process clearly and confirming offline approvals quickly. The experience is not consistent.
Positive reviews describe prompt responses, clear claim explanations and smooth settlements, but a substantial group reports unanswered calls, delayed emails and long waits for vehicle approvals. One total-loss case took more than three months to receive payment, while another customer waited five days for approval after an accident. Roadside assistance and out-of-network dental reimbursement also drew complaints.
Before choosing a policy, check network coverage, visit or spend limits, approval timelines and required documents. For claims, use the app and keep a written record of follow-ups.