Doorstep service
Collection and drop-off make the service convenient for busy schedules, with one customer using it for seven years of urgent orders.
Dima Laundry, Jumeirah Aswaaq
Bur Dubai
Dima Laundry is a pickup-and-delivery laundry offering everyday washing, dry cleaning and pressing, with broader cleaning services for items such as blankets and sofas. Reviews make the door-to-door convenience and quick turnaround the main reasons to consider it, though recent complaints raise questions about consistency.
Reputation Score
4.7
★★★★★
129 ratings
Source: Google Maps
The Good Stuff
Fast delivery
Several customers describe prompt collection and delivery, including one who called the service convenient, quick and on time.
Cleaning quality
Customers specifically mention laundry and dry cleaning returning quickly and in good condition.
Broader cleaning
The service has also been used for blankets and sofa cleaning, not only everyday clothes.
Responsive team
Multiple reviews describe the staff as responsive, including one customer who says the team replies at any time of day.
Long-term use
Some customers report staying with the service for six to eight years, suggesting it can work well when service remains consistent.
Tips for a Better Visit
Confirm deadlines. For urgent orders, confirm the promised handover time before leaving clothes; one customer waited three hours outside the shop.
Check your order. Count garments at collection and delivery, especially for urgent jobs, because one reviewer reported that half the clothes were missing.
Inspect garments. Check ironing, washing and buttons promptly after delivery; a customer reported a shirt damaged beyond repair and said no compensation was offered.
Check opening times. Call before visiting the Jumeirah store, as a review reports unannounced breaks during working hours.
Ask about discounts. If you plan regular orders, ask about current discounts because one long-term customer found the service a little more expensive than average.
Plan the visit
Practical details
Aswaaq Supermarket - 365 Al Wasl Rd
Al Bada', Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
Missing items
One urgent order arrived after a three-hour wait with half the clothes reportedly missing and no follow-up that night.
Long delays
A customer reported waiting more than 10 days for delivery while calls and WhatsApp messages went unanswered.
Damaged garments
Reviews mention shirts damaged beyond repair, buttons lost and T-shirts not washed properly.
Unreliable hours
A reviewer says the Jumeirah shop took unannounced breaks during working hours and refused laundry during those breaks.
Above-average pricing
One customer found the pricing higher than average, while another asked for more discounts for regular customers.
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The Bottom Line
Dima Laundry is a pickup-and-delivery service for washing, dry cleaning and pressing, with customers also using it for blankets and sofa cleaning. The strongest pattern in the older reviews is convenience: collection and drop-off, quick completion and responsive communication. One customer says urgent orders have been handled on time over seven years, and another says laundry and dry cleaning came back perfect and quickly.
The experience is not uniformly smooth. Recent reviews describe a three-hour wait outside the shop for an urgent order, missing clothes and calls that were not answered. Other customers report delivery taking more than 10 days, shirts damaged beyond repair, lost buttons and washing or ironing that fell short.
A Jumeirah-store review also mentions unannounced breaks during working hours. Pricing is not itemised in the reviews, but one customer says it is a little above average and another wants better discounts for regular customers. If you use the service, confirm the turnaround time, count items at handover and inspect garments when they return.
Call before visiting the shop rather than assuming it will be accepting laundry throughout its stated working hours. For routine orders, the long-standing positive reviews suggest the service can be dependable; urgent or valuable garments deserve closer checking.